I've been a customer for a year. Most stuff I keep is inexpensive - so the low quality is not necessarily a problem. But then I paid $138 for a little leather purse by American Leather Co and within 6 months the color started rubbing off badly. Stitch Fix would not back up their product - no remedy was available. When I told them that did not make me feel like I should continue being a customer, they went into my account and turned off my seasonal shipments "for me." Terrible customer service. Not getting anything from here ever again.