HauteLook

First time I placed an order with them everything was fine. Received the item in about two weeks, which is slow but tolerable. The second time I was caught up in the "we didn't get the full order from the company" scam, and it's been over a month and still have not received my pair of boots or a refund. I am going to put the matter in dispute with the credit card company. Plus their customer service people on chat are RUDE. This is a really BS website. I could have ordered those same boots off of Amazon or Endless and had them by now. Don't waste your time and money by giving it to these fools.

Like many other reviews I thought I would be getting a great deal and prompt service (i. E. Gilt, Ruelala, etc.). After I ordered an item that I could actually buy cheaper directly from manufacturer, they took TWO MONTHS to let me know they were shipping my item. I called several times to get an update as well as ultimately trying to cancel my order to get a refund and was given the runaround. They will keep telling you that the item will ship in a day or two but a lot of the deals they run go through a third party supplier. They do not have contact info for these third parties!

I suggest going through the larger, more efficient deal sites!

The seller through HauteLook sent me the wrong rug (long story ending with an unused rug in my hall closet), a dress I received basically fell apart after the first wear, and a bracelet I ordered broke the second I took it out of the wrapping. Shabby product offering and customer service is TERRIBLE! They never admit fault and you can send things back... at your own expense and time taken to get it there of course. I deleted their app and refuse to shop again after no response when I asked them to reimburse me for the cost of sending the broken bracelet back. Ideeli is my homeboy. Amazing customer service - i. E. the customer is always right. They've even given me additional credit on top of fixing my problem. In return I spend a ton with them... probably too much but they make it that easy. HauteLook can take a hike.

I had a few reservations about ordering from them due to some bad reviews I've read but I found a pair of sunglasses I just had to have so I went for it. I have now ordered from the site twice and I don't know where all this negativity comes from. Perhaps they've improved their service due to the negative feedback. Each item has arrived exactly as ordered before the estimated shipping date the site quotes. I do agree their shipping prices are a little steep but this tends to be often true when the item you're purchasing is substantially less than the retail price. Overall I've had two great experiences and will continue to order from them until a bad one occurs.

Caution needed here! Regular retail prices are often exaggerated. Product descriptions inaccurate or not there-no one seems to proof/check at all. I have received substitutions and yes did receive credit and kept the item. Shipping is extremely slow. It was explained to me (by customer service) that the product was shipped to them, repackaged and then sent to me. You could direct order through Ebay and get it faster from Chinese manufacturer yourself. Unless you see mainstream familiar brands, I would advise shopping around. I find it hard to believe that this company is affiliated with the Nordstrom Brand.

Although, I really think you can get great deals on this site, it's extremely frustrating to shop there. First off, as soon as a new sale started most of the items I like are already "on hold," which I think is a terrible idea, by the way. Secondly, when you're trying to shop around and add items to your cart, you're basically timed! They give you 15 minutes for each items, so you have to rush in order to complete the checkout. You don't even have the chance to think for a moment if you really want that item or the other! So, frustrating! I just placed my first order on there, but I don't think I'll be returning again unless they change that timer crap! It's as if you go to a department store and you constantly have a sales associate behind you're back saying "So, are gonna check out now? Huh?! Hurry up before it's gone! C'mon, let's go!" Lol Now, try to imagine that... that's pretty much what it's like.

I ordered an "Agate Dagger Necklace" This is what was written on everything except what I received "Crystal Cage Pendant Necklace" They are only alike in the fact that they are worn on a neck. This looks so cheap and horrible. Now I have to find a Nordstrom Rack to return it because it would cost me 5.95 (US) to send it back!

I took a gamble on this site because I really liked the necklace that I ordered--unfortunately that's not what they sent me. Now neither of these necklaces are on their site or the site of the wholesaler who supposedly makes it!

This is not a good business. I am so disappointed. So much for trying to treat myself to a nice birthday gift.

I ordered 4 pairs of summer wedges, only one arrived one month later. The other three still showing will be on the 16 ( after changing the arrival time two times) still waiting. I'll be returning the ones I got (cheap made), wait until Tuesday and will cancel everything at the N. Rack. I will use Hautelook for "online window shopping". It's bad that the logistics with the merchants and the shipping process is so poor, because they have the most easy to navigate and shopping cart placement.

I recently got my first shipment from Hautelook! I bought over $250.00 worth of the balm cosmetics for $100.00! Everything arrived within a few weeks, together, and original as described products! Love love love this site!

So I was looking online for sites like bluefly.com that have great deals, but with "real" items unlike e-bay. Anyway, so I came across hautelook.com and I'm very happy with it. I've ordered tons of stuff, for example, leather boots, watches, sports clothes, and dress clothes from the website and I have no real complaints except the delivery time. However, looking at how much I save - the wait time doesn't really matter. More importantly, the stuff is real and I can vouch for this because I have clothing and items from the same brands.

Cons: I've heard the customer service is a bit iffy, but I haven't had to call them about anything and I've made 10+ orders.

Conclusion: I really like the hautelook.com and the site has good stuff that comes up, so keep your eyes out for em!

Ive personally had several issues with this company and online ordering. Them shipping wrong items constantly... the app is inconsistent and difficult to use. Cant shop the web page unless you have the app.
Ive even heard they have been closing a lot of peoples accounts too... which is really bad for customer loyalty and disappointing to hear. I have decided not to order from them again. Too many other good option online now days. Other companies do it way better.