HauteLook

I found this website recently and thought it as too good to be true. Upon finding a pair of shoes that I loved, I put them in my cart and continued browsing. I made sure to keep an eye on the timer, as you only have 15 minutes to checkout before they make the item available to others. I went to check out with over 4 minutes left on the hold and was told the item was sold out! So not only do they give you a 15 minute time limit to make your selections, but they don't even hold the item for the full 15 minutes as promised! After I was told that the shoes were sold out, I went back to the page where I found them and they were completely gone... not even listed under the sold out ones. I contacted customer service via e-mail and have yet to hear back from them. Buyers beware! I believe that they use cheap prices to lure in customers only to make the items unavailable when you try to purchase them.

I ordered twice from them. First time I return clothing which didn't refund as original payment but store credit.

I asked no answer. I thought it's the policy anyway, as long as I can use credit

But the very strange thing is they say "free shipping" over $100, but they charge me everytime my order went over $100, I need to write them email to remind them.

First time they did replied politely and return my shipping fee,
After several time it happens again and again, I emailed them asked Why I need to remind them over and over? So ridiculous as a company

Then they never replied again, totally ignored me.

Since I still have credit on so I ordered duo of Strivectin, today package comes, it only comes with 1 tube!

I paid for two not one! So pathetic they being a company!

I emailed them again, not really expecting get their answer and good result.

I'll never buy things from there again!

If I could give negative stars I would. Their customer service is horrible. I ordered a watch in October. OCTOBER! December came. I asked where the watch was at in time for Christmas. The rep. Said that they were "picking" it in the warehouse and that it should be sent out within a day. 2 weeks passed. 3 weeks passed. Then I was told that they actually did not have inventory for it, and gladly gave me $10 for the inconvenience. They could take their $10 and shove it up their... let's just say no more hautelook. More like NOT LOOK! Buyers stay away from this company. You won't get your stuff and don't even let me start with returning items online. They lost half my stuff and never gave me credit. DONE DONE DONE.

I was introduced to the site by a friend who had great service and never an issue with her orders. That is the only reason I actually tried the site as i do not feel comfortable ordering online clothes. I am very happy with what I have ordered, the service I received when I had questions. I think you have to be careful and make sure you understand the brands you buy - the items you want - the size charts offered. You take a chance always buying on line since you can not touch or feel. I think this is a great site and will continue to shop... cautiously.

I placed an order with them November 21 for an $18 acrylic case to hold some makeup in. Then with shipping and tax I ended up spending close to $30! It would of been cheaper to just go to the store and get one. But here it is exactly a month later and I have yet to receive my package. They said I would get it by December 17th with seems crazy because I ordered it in November but I was okay with it. Then I received an email saying they shipped it out on dec 16. How they expect me to get it by the 17th is beyond me. But I'm STILL waiting for it. This site is a waste. Yes it has some cool stuff but it isn't worth the wait by any means.

They pose as a bargain site but they are not. They use deceiving tactics.
I bought 2 chairs through them, supposedly manufactured by Gold Coast Furniture. They were on sale for $300, and their original price was $600. When they arrived yesterday I noticed that they are not from Gold Coast Furniture - that is the name of the "event" under which they hide the real manufacturer's name: Skyline Furniture. Skyline sells the same chair at Target, Amazon and other places, for $300. So the "sale" is also a lie. I bought a full price item from a manufacturer whose name was not the one advertised but they tricked me into thinking I was buying a better quality item on sale. AND the items are not returnable. Deceptive and outrageous. Do not buy from them.

At first I loved this app. So many great deals. But it look a month to receive my first order when the estimated delivery date specified upon ordering said only 10-14 days. My last order was placed on November 5th and I'm still waiting for my item to be shipped! Again, when I purchased the item the estimated delivery date said only two weeks. I will never order from here again because I am not waiting a month or more for my purchased items to arrive. Very disappointed!

The quality of some of the merchandise is horrendous. Some of the stuff looks like it has been sitting in their warehouse under a pile of garbage for years. And... the customer service leaves much to be desired. I'm now waiting on the phone for 48 minutes to speak with a supervisor over a $10 credit. They keep emailing me to say that they are not receiving my emails-so how do they know that i am emailing them? I don't think I will shop here again.

I ordered cosmetics that were way over-priced and not as described. There is one particular brand to be aware of that they sell. It is called "Statements by J". This stuff is pure crap and overpriced. I ordered a sunburst mirror that was described as a $300 mirror. It arrived in a poorly packed box that was completely torn up. The mirror was so cheap. It was something you would find at a cheap discount store. I was able to get my refund but had to go through several hoops to do so. Customer service was prompt but it is the cheap products they are selling and advertising at a much higher retail that really yanked my chain. Be very careful in selection of merchandise from this site!

What a joke! They tell you that you only have 15 minutes to checkout and then the merchandise will be returned to stock. Well, I been waiting over an hour now for hold merchandise to be returned or sold and it still says it is on hold. I called customer service and she said at 15 minutes it will ask if you still want to hold and you can conceivably keep hitting that button all day. WHAT in the heck is the point of even having the 15 minute timer if you are going to do it that way. She had no answer.

So sorry about this, had ordered from them & been satisfied until my last order. Ordered on Oct. 2, notified of shipping on Oct. 29 & my AmEx was charged. USPS has NEVER received the package. Electronic label still sitting in Fontana CA. I've emailed Hautelook several times & chatted twice-last time was Friday, Elizabeth said she'd contact me by the end of the day but didn't. So, still no answers. It's 4 bottles of nail polish, wanted them for Thanksgiving. They are losing a customer over less than $30 of mercandise.

2 orders in 3 months, TWO major screw ups. Seems they deal with many overseas vendors who are irreputable nd once they take your money you are at the mercy of other people. Deliveries not on time, held up for unknown reasons with no firm dates, merchandise coming in damaged, customer service people who are sweet as can be with no power or authority to really help of give refunds or answers. Done with this company and they can stick their 10% discount they offered where the sun dont shine, Go to Joss and main or a million other similar websites