Harry & David

I ordered Belgian Artisanal Truffles advertised as 2nd Day delivery, on 1-31-2021, for 2-22-2021 delivery. By 3-3-2021 nothing arrived and there was no communication from Harry&David about delays. I contacted them and canceled the order. I received a refund in two parts: shipping cost+product cost. On 3-16-2021 the recipient received a parcel from H&D. I requested a return label to ship it back, since they refunded. They never emailed the label. On 3-28-2021 the recipient opened the package to find moldy muffins in there. Not sure if they were molded on arrival or while they were waiting to be shipped back. In any case, that's not what I ordered and certainly don't feel like I can rely on them with a delivery on a special occasion.

I ordered the prime rib roast and followed the heating directions to the letter. Instead of rare or medium rare, the roast was well done and not tender. This was a big disappointment!, order # W*******6186

If I could give 0 stars I would. I have a friend from whom we receive fruit from Harry and David 2-3 times a year. Last year we received one bad box, then this year when we received a bad box I contacted Harry and David and they sent a replacement of half a box, which still wasn't good. Today just received a box of pears and applies and the pears are ROTTEN! I'm telling him not to waste his money sending these anymore.

I placed a rush order (3 items) and was given the llchoice of paying extra for expedited shipping. I was charged $47.95 for shipping and then found out delivery is delayed. When I called customer service they informed me $47.95 is standard shipping for my 3 items. Ridiculous! I will NEVER order from them again and will make sure to tell my story as often as possible so others aren't screwed like this!

I just wanted assistance getting my grandmothers address adjusted for the 2nd time with yall since you mashed up my billing address with her address and FEDEX twice called me stating the address they were given from Harry and David was a non-existing address. Contacted last week about the first time and was told it was fixed and would be delivered by 12/23. Then today on 12/28 FEDEX called me again saying the address was still put in wrong by Harry & David. My Grandfather just passed and I just wanted to get my grandmother a sweet treat for her first holiday alone. I've ordered from your company so many times in the past and never had such a terrible experience. Today contacting was terrible the rep wouldn't respond to me for over 20 min. Even after I said hello to make sure they were still there. Then disconnected from me when I asked for a manager. I just want my money back at this point so I can find a new company to send my grandmothers gift to.

On 11/30 I ordered 4 bags of truffles. Two bags of dark chocolate and two bags of peanut butter. When I received the confirmation the order was incorrect there were no peanut butter just 4 bags of dark chocolate. I called customer service back that same night it took the customer service rep 25 minutes to make the substitution. When I received the confirmation the order still wasn't correct. I have called back 4 times since then. My order arrived 12/9 with 2 bags of dark chocolate and only one bag of peanut butter. I called to get one more bag instead the confirmation showed 5 more bags ordered. I called back to cancel those bags and simply request one bag. I have no idea what I will receive. The customer service with this company is horrendous. I have placed 6 calls and I'm still not convinced my order is correct I asked to talk with a supervisor but that request was ignored.

Two years in a row my family member has given us what he believes to be a great gift. What I received is these huge spoiled pears that I have had to throw away. Cheese and nuts were ok but unfortunately not the pears. This year I decided to call and let them know this was on the 18th. They said they will send out pears on the 29th they will be smaller pears. Why? That's not what they paid for! If that's the case, I would prefer they just refund the money to the buyer and then I wouldn't feel bad pretending I love the gift (trash) I received! So sad!

I order over $1500 in gifts for the holidays. I sent 2 orders to the same location. One customer got it and the other didn't. I followed up with customer services who is not knowledgeable or forthcoming. The first rep said they didn't know what to do. The 2nd rep lied to me and said they didn't know why the order wasn't sent but the recipient would receive it, today's rep said they were out of stock when the order was placed but never contacted me to let me know. I will never use H&D again. Their customer service is terrible.

Originally I was told by two different CSR that they ship to England. When the order was placed I was lied to. Since I had a credit that they honored I ordered for me what I wanted to send to England. One month later I'm still waiting. A supervisor said today it would come and the CSR said by 8pm today it would come. The last CSR says FedX gives it to USPS then I get it! That ‘s just plain stupid. Don't order anything from this company and save yourself time and money!, Read the other terrible reviews!,

No customer service. Lost my order. Several phone calls. Said they would reship. Said they did. Gave me a tracking number. Order never arrived. I searched tracking number. The number never exited. They searched tracking number. They found it never existed. Three months no resolution. Reship order. Lost again. Wait two weeks. Research order. No order existed. Finally they shipped order. It arrived two months late. No accomodations or placating. Never will I order from Harry and David again. So sad. They were once very good.

Ordered flowers on November 30th to be delivered on Xmas Eve. They took my money and my flowers were never delivered. I called and they said they would refund me and send the flowers. Three days later the flowers still aren't delivered and I called again and they said they were going to send the flowers even though I ordered them literally a month before Xmas eve to be delivered. Harry and David's used 1800 flowers.com to send the flowers. Will never order from either place again

I placed an order for 3 gift items to be delivered. I called specifically to be sure that the items would be delivered by a certain time because all 3 of the recipients leave the area for warmer climates around a certain date. I was told the items would arrive well before the deadline when in fact they were not even shipped out by that time frame. Not even an apology was offered when I contacted customer service after not receiving any shipping notification at all, well after the promised date. Not only did they fail to make good on their promise but they couldn't even muster an apology for the mixup. Meanwhile, the fruit will be delivered and will be left to rot now that its too late for any of the recipients to enjoy.

I was so excited about getting a mothers day bouquet from Harry and David with a great price and free delivery in Medford. Then, I started looking at the ingredients in the chocolates, and mixed nuts. There is red dye in the chocolates and cottonseed oil in the mixed nuts. Maybe that is not a big deal to most, but a game changer for me. So not okay. It shows how low and cheap a company will go.

I am a physician and every year I send holiday baskets to thank my referring physicians for their support. This year choose H&D, What a mistake
Spent over 2200.00 and found out afterwards that they spelled my name "GYM" not Jim
In addition they titled some of the gifts incorrectly.
When called they claimed that they were sending an apology letter but too little to late and I never received a copy of the letter they said they were sending
Would not recommend using them for anything, now I got to call all the receiver's of the gifts to explain what happened and I have a lot of other things I can be doing with my time in my practice
A real let down do not make the mistake that I made, stay away

I tried to place an order online but the site wasn't working. I called to place an order on the phone. I gave my credit card information verbally. An hour after the call, my credit card company called me about a potentially fraudulent charge. It was! I have not made any other purchases with any other company for days, and I only use PayPal. So I honestly believe my card number was stolen during the phone call with Harry and David.

I ordered a fruit box along with a cheesecake for a 95th birthday. The cheesecake came separately, and the fruit box has still not been delivered as the shipment says separate deliveries. One week later is not acceptable.I was embarassed asking if the recipient got the fruit as well. For a well known brand, this should not happen.

I ordered a birthday basket 2 weeks ahead of time... delay after delay and it never got there. It was cupcakes... nothing with fruit. I chatted with them a few times and it was "out for delivery" NOT. First time using them... and LAST time using them.

This is my second year ordering christmas gifts for our family. They loved the fruit of the month club gift last year, so I was trying to place the order again this year. H&D must have outsourced their customer service as I spoke with three different people. The first one I couldn't understand. Called back and was discussing the order and the call failed. The third call was with Christina and she kept putting me on hold to verify my account. I wanted to use the BOGO50 discount but it wouldn't work on line. Which she finally after 45 min told me was the only way to use it. My order is over $800 and I wanted the best discount on the gifts. After 45 minutes on the line I finally just used the 15% discount code and placed the order online. If my family didn't love the fruit so much I would have just gone elsewhere. Let's hope the monthly fruit is still good that they get. Terrible service!