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I ordered Belgian Artisanal Truffles advertised as 2nd Day delivery, on 1-31-2021, for 2-22-2021 delivery. By 3-3-2021 nothing arrived and there was no communication from Harry&David about delays. I contacted them and canceled the order. I received a refund in two parts: shipping cost+product cost. On 3-16-2021 the recipient received a parcel from H&D. I requested a return label to ship it back, since they refunded. They never emailed the label. On 3-28-2021 the recipient opened the package to find moldy muffins in there. Not sure if they were molded on arrival or while they were waiting to be shipped back. In any case, that's not what I ordered and certainly don't feel like I can rely on them with a delivery on a special occasion.
Tip for consumers:
Don't use it. Overpriced and unreliable.
Products used:
Chocolates
Customer service is SO RUDE! They messed up my return and I just had a customer service rep talk over me, talk down to me, sigh... Like, why bother buying from them if this is how they treat customers?
When I wrote my first negative review, ZocDoc contacted me and gave me a bs reason for why they will not publish it. Naturally I unsubscribed from this kind of deceitful service.
Hi Anna,
We are terribly sorry you had a negative experience with an office. We definitely want to make sure your voice is heard! Please give us a call at (855) 962-3621 and we would be happy to take a look at your review, and explain our policy.
In health,
Mary M.
ZocDoc Service Team
The quality is extremely low. Walmart has better quality. The 'shipping fees and returns' are a huge headache. They add a '$6.95 shipping label', but you end up being charges way more... The return system is tricky in order to milk more money out of you. Do not use that label, ship via USPS on your own---will be cheaper.
Tip for consumers:
Under any circumstance do NOT use the so-called 'prepaid shipping label for $6.95' !
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Empty.
Products are ok, but about half of my transactions with this company had unusually random...
I ordered a fruit box along with a cheesecake for a 95th birthday. The cheesecake came...
My name is Corinne; I am a Customer Service Specialist with Brylane Home. I was disappointed to learn of the poor experience you encountered and deeply apologize for the frustration you experienced. I'd like to look into this in further detail. I've sent you a message requesting some additional info so I can further assist you.