Happie Family Store Reviews Summary
The company presents a mixed reputation, with some customers praising its prompt shipping, product quality, and responsive customer service. Positive experiences often highlight effective communication and quick resolutions to issues like lost orders. However, numerous complaints indicate significant concerns regarding order fulfillment, including unreceived products, fraudulent billing practices, and inadequate customer support. Many customers express skepticism about the authenticity and safety of the products, suggesting a lack of quality control. Overall, while there are commendable aspects of service, persistent issues with reliability and customer dissatisfaction create a troubling pattern that potential customers should consider.
This summary is generated by AI, based on text from customer reviews
They take your money don't reply to emails. Total ripoff company. They said my purchase would come in 10 to 20 business days. You don't get that information until you pay. I ordered and item on June3 for Fathers Day knew it wouldn't be in my hands on Fathers Day. Wrote and asked them where the item was and not a single word from them. Now its been 35 business days and no reply. They have my money and I have just aggrevation.
Reported this as a scam. Never received product just like the rest of the customers. This is fraud.
I thought I would give this company a try a d they proved to be the worst business o have ever dealt with. Ordered my item on May 15,2019 and was supposed to get it within 10 to 25 business days. Because if the engraving I figured that made since. But it is still showing in production today even with numerous emails asking about delivery dates. Not sure if I will even get my refund since they dont seem to be a legitimate business, no number and only an email that is never responded to. Dont waste your money on these scammers! It's way past the date I needed it for and they know that and dont care.
This is A SCAM! I Paid through paypal and never received the product! Been over 8 weeks now! STAY AWAY
This site will take your money and NOT send your product. Used PayPal and my order never arrived. Happie Family has not responded to my requests for a refund and PayPal is of no assistance. If the vendor does not respond at all, PayPal rules in favor of the vendor. Guessing PayPal not a good place to buy through then... Very sad.
Hello s,
You have escalated this problem to a claim and we will contact your seller for more information. Happie Family has until July 27,2019 to respond to PayPal. Most claims are resolved within 30 days, but it may take longer.
We may need to contact you for more information during our review process. If we do, you'll need to respond within the requested timeframe. Otherwise the case may be closed and decided in the seller's favor.
View the case details
Transaction Details
Case number: (Removed for my security)
Seller's name: Happie Family
Transaction amount: $ (Removed for my security)
Transaction date: May 15,2019
Your transaction ID: (Removed for security)
To learn how we review and resolve claims, you can view the PayPal User Agreement, which you accepted when you created your PayPal account. Simply click Legal at the bottom of any PayPal page.
Sincerely,
PayPal
I was stupid enough to order the compass. I was charged twice for the same product ($65), Their website shows my order is still being processed 67 days later and Happie Family is insisting they sent the item. I have my credit card company working for a full refund.
Recieved an email this morning with a tracking number, when I tracked it said that I received it on June 5th. I did not receive anything from them except in my email about how they had a problem with the shipping which came after July 5th. Do not order from this company.
Ordered compass on May 18th and have not received it even though they sent a tracking # that said it was delivered June 5. I had put it on my discover card so I called them. They gave me a credit, but took it back today because they also got the info that it had been delivered. Now I am on the phone to the post office to have them prove that it was delivered. I think that this company is one of the biggest scammers and should be put out of business. Do not order from them and tell your your friends the same. Liz
I ordered a gift for my daughter for Mother' Day on April 13. I received an email saying it shipped on May 14 and was delivered on June 24th. After attempting to contact this company and no return contact, I went to PayPal for dispute. I was denied with notice that the company had delivered the product. I took the email traffic to our local post office and they used the tracking number. It was delivered, but to the WRONG ADDRESS and the tracking number didn't even match. I again tried to contact both the company and PayPal but to no avail. I have now involved my bank and I assure you they will get my money back. I will not only never use or recommend Happie Family but I will be canceling my PayPal account too. Happie Family, oxymoron!
Do not buy from this company, they are scam artists! I bought a Compass from Wife to Husband and never received it. I tried contacting the company via email for documentation purposes and never received any response to my inquiry about the status of my order which incidentally STILL shows that is is in process even though they claim it was shipped and delivered. NOTE: the tracking information provided to Paypal when I filed a dispute through Paypal shows my package was shipped TWO DAYS PRIOR to my even making a purchase. I guess Happie Family was clairvoyant and knew that I would purchase form them. Furthermore, they do not insurance their shipments and they do not stand by their sales and in fact have a clause that packages left in an unsecure customer location is not their responsibility and thus will not offer a refund. They BANK on this and probably never actually even ship your purchase. When I filed a claim via Paypal the company provided them a tracking number that shows delivery so Paypal will not reimburse me and when I tried to file a claim with the USPS I cannot because Happie Family did not insure the package for the tracking number provided by Paypal. Happie Family will not even return messages or provide any assistance at all. They KNOW that by providing a "delivered" tracking number to Paypal, that Paypal will not do anything and will only close the claim/case. These are very dishonorable people - DO NOT GIVE THEM YOUR MONEY! I will be filing a mail fraud claim with the postal service and I will also be filing complaints with Facebook and the BBB as well as anyplace else I can!
This company is not credible! They are a sham - DO NOT ORDER ANYTHING FROM THEM! Stay away! I am fighting to get my money back. There is no way to contact them except for email and their emails say the same thing over and over.
I ordered a personalized compass as a gift for my husband, I waited for 6 weeks to receive it, I then contacted the company, with no response. I then contacted pay pal, the company produced a bogus tracking number to pay pal and acted as if the item had shipped when it had not. DO NOT TRUST THIS COMPANY. I still have never received the order.
I can't review the compass I ordered because I never got it. Said it was delivered, and a PayPal is giving me the runaround ( so much for buyer protection). Now it is up to me to get my bank to fight for me.
Ordered in May - still no package and anniversary is 10 days away. No phone number to call and no response to emails. I see this has happened to a lot of people and I am really upset!
Scammers I ordered a present for my husband in May and have not received it or my money back which I have asked for, do not touch this company.
I ordered something special for my husband late May still don't have it no reply to emails stay away from them :( i didnt even want to give them any star rating it makes you
I placed an order late May; still have received no merchandise and my requests for a refund have been ignored
Ordered gift May 13. Have not received anything. No contact information. Already billed. Grrrrrrrrr. Will never order off of Facebook again. This company should be removed.
I have received no product, have sent inquiries and no response from them. These people, as far as I am concerned, have stolen my money
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members