Jean B.

I ordered a holiday lighted display which arrived super fast, was beautiful, and easy to assemble. Until the lights in the moose's antlers and head never came on. I called them and after some troubleshooting they sent me a replacement I had in hand in two days. They said I don't need to return the malfunctioning item, saving me the hassle of packing and mailing. So easy, and I am very satisfied with both the product and their dedication to standing by their merchandise.

UPDATE: I got my money back from Paypal. It takes some doing, but DO IT! First, take the online copy of your USPS tracking you were given as proof of delivery from Happie Family to your post office. Talk to the postmaster, they have an intranet system that will also include exactly where and when the item was delivered and has more information than what you can get online. I'll bet you find out it isn't your address. Ask them to print that for you. Upload a copy of what the USPS gave you (https://paypal.com/il/uploaddoc). Go to Paypal on Twitter - yes TWITTER. It's the only way you can bypass the PayPal algorithm that will automatically process your appeal. Send them a DM telling them that you have uploaded the USPS internal tracking and want your appeal reopened. Then send that form also to paypal to the Twitter DM. Once I did that, I had my money back in 24 hours. If we all do that we should have our money back an they will have a reason to go after Happie Family for fraud. Good luck.