Hanes

I bought 2 packages of underwear at Walmart half of them where messed up the crotch area not lining up. I thought to my you bought them from Walmart maybe they are irregular. So a couple months ago I brought 2 more packages again at Kohl's the same thing the seams on the hips are way off not even close in the crotch area. I am done buy these high priced low quality products. So tired of wasting money and time.

First time customer... ordered some stuff for my son to start school. Took 3 to 4 weeks for half the order to arrive and it will be October soon and I still don't have the other half of my original order! Called customer service, said it will take another week before the warehouse receives them. Asked how long after that? Another 2 to 3 weeks to ship them to me... OMG Asked if they would make an adjustment in my original shipping costs or ship the rest of my order PRIORITY MAIL..."No, sorry", was the pitiful response. Told customer service I was a 1st time customer and this was gonna be my last order. They still didn't care.

My recommendation is to stay away from Hanes.com. Although the company conducts a vigorous and enticing advertising campaign, little attention or resources are devoted to customer service. Recently company took 21 days to delivery an order. When order had to be returned due to problem, company never acknowledged receipt of it. Additionally, no information concerning the order was posted on company's website, and it was virtually impossible to reach anyone by phone due to interminable hold time. My email communications resulted in responsiveness by company, but also false claims of reimbursement. A refund was finally issued to my credit card a month after delivery of the return. --This company uses COVID-19 precautions as reason for delays and poor service. However, I think something more serious is going on.

I bought hanes comfort soft fresh IQ mens grey crew socks...the sane ones ive been buying for 20 plus years and these are HORRIBLE so think cheap material and lose as can be i loved thebfact their socks were so soft and durable and tight on ur feet NOT ANY MORE theyre HORRIBLE did i mention that yet beyond disappointed and i would give 0 stars if i could DONT BUY HANES ANYMORE THEY ARE NOW OVER SEAS AND NOT MADE IN AMERICA THEY SUCK the top right is 5 yrs old same type of if socks and the bottom is the new ones‍

My Father is 75 and has worn Hanes Tagless Briefs forever. Other family members also have worn Hanes tagless underwear for years. My Father recently opened a package of 5 tagless briefs and it was the most disgusting thing we have ever seen. There was some sort of slime in the bag and all 5 pairs were stained all over which actually resembles vomit and other bloody fluid stains. We almost vomited ourselves looking at it. See photos attached. This has never happened to any of us in our lifetime. I called customer service but because the product was purchased over 90 days ago they were unwilling to even listen to me. I still have the packaging but they were uninterested in making good on this. We are very disappointed. Who would think cotton underwear would have a 90 day warranty when it was still brand new in the package. I have packages of socks and underwear from the early 90s that were never opened and they are fine. The guy on the customer service line tried to blame us for the situation being that my Father had the underwear in his draw. He's had the same underwear draw literally for 50 years and nothing like this has ever occurred before. As I said Hanes was not interested in making this right, looking at any of my photos and or taking any information from the packaging. We've given them so much business over the years but no more. Unfortunately I do not have the original receipt. We will switch to Fruit of the Loom or another brand. Hanes obviously doesn't really care about their customers.

Order clothes. Supposedly everything is in stock. Get a email a week later that they had enough stock when the order was place but some how ran out. Canceled whole order on there end.

No were sorry. No coupons for their blunder. Just got hung up on... Fxck hanes...

I just pushed down a brand new pair of Hanes briefs that had only been washed twice and I ripped a big hole in the side of the underwear with my thumb? I have only worn Hanes underwear for over 45 years. When did Hanes start using such low-quality material? I guess this is the world we live in. Companies sell lower quality products at a much higher price. Remember when you could buy a bag of chips and it was filled to the top? Now, we pay a higher price for the air in the bag. Companies, if they want to remain in business, need to sell quality merchandise at a fair price. I guess I need to try Fruit of the Loom!

I think that Hanes.com needs to re-evaluate their customer service. I purchased a number of items to arrive before Christmas. Their website stated that if you purchased your item by such and such a date, you needed to purchase this particular shipping in order to have it arrive on time. I purchased the Priority Shipping, which cost $10 extra on top of the regular shipping. My package should have arrived in three days, basically the Wednesday before Christmas. My package not only did not arrive before Christmas, it did not arrive until after New Years Day. Numerous emails requesting where my package was were never responded to. I called their 1-800 line, and either never got an answer or was put on hold indefinitely. Hanes.com has not only lost my business for good, but I will never purchase another one of their products as a result of their insulting lack of customer service or responsibility.

Worst company ever. I have been buying products from hanes since I was a kid and I will never purchase anything from them again. Placed an order 2 weeks ago, it has yet to ship. Last monday they said it would ship by friday and today they said the same thing. In both cases I asked them to cancel the order and they refused and said they could not because it was "in the system". I work for a small non profit company and we ship items out frequently and so long as the item has not shipped you can always cancel the order. They use covid as an excuse but again we ship items out weekly and in no way shape or form does covid prevent us from shipping or slow the shipping process down. Lazy employees, garbage company. They will be out of business sooner than later.

I used to love Hanes underwear I have worn Hanes for over 30 years. Sadly their new underwear is so low quality and cheap feeling. The elastic waist band part is much thinner so very painful on my waist now compared to my older Hanes underwear I still own to compare. Fabric is much cheaper quality, rough and scratchy on skin. Very disappointed in Hanes I have worn only their underwear for almost my whole life and now I need to find a new brand sadly unless they change

A $14.00,7 pack of cotton briefs are now a scratchy cotton-polyester blend made in Vietnam for maximum profit with total disregard for customer satisfaction and comfort. In order to get 100% cotton briefs, you'll have to pay $38.00 for that same $14.00 7 pack of underwear. That means about $5.50 a pair ( 1 pair for $5.50). I, for one, am changing brands after many years of patronage and I highly recommend that every other customer of Hanes products do the same. Increased profit at the expense of quality is unacceptable. BOYCOT is the only way to make a difference.

F* this idiot company. I recently ordered several front-close bras that were on sale. But when I got to the shopping cart to pay, the website went buggy. I tried refreshing the page, and everything disappeared! I will go to Amazon where I KNOW I will receive my stuff!