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HanesReviews 105

1.2

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Hanes Reviews Summary

Hanes has a rating of 1.2 stars from 105 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hanes most frequently mention customer service, crew socks and new ones. Hanes ranks 118th among Underwear sites.

service
19
value
25
shipping
14
returns
10
quality
23

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Michigan
1 review
1 helpful vote
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I agree with all the post i have read on this site, i have allways bought hanes crew socks, and have allways lasted a good period of time, NOW i bought a few bags of them and within wearing them 4 times every pair the heal wears out everytime, WHAT GOOD IS A WHOLE SOCK WHEN YOU HAVE HOLES IN THE HEALS, WHAT A DISGRACE, MUST BE PURE GREED.

Date of experience: October 1, 2024
Missouri
1 review
1 helpful vote
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NEVER AGAIN
May 2, 2025

I WILL NEVER ORDER FROM THEM AGAIN! AN ODER MADE IN JANUARY- I AM STILL TRYING TO GET MADE RIGHT! I RECEIVED THE 1ST PACKAGE- NEVER RECEIVED THE SECOND PACKAGE
I RETURNED THE FIRST PACKAGE- WITH YOUR LABEL AND THEY GAVE ME THE REFUND AUTOMATICALLY LIKE THEY WERE SUPPOSED TO THAT WOULD BE THE REFUND OF 95.69 SECOND PACKAGE GOT LOST IN THE MAIL AND THEY NEVER DID ANYTHING I CALLED AFTER MULTIPLE WEEKS AND THEY WERE SUPPOSED TO RESHIP THE ITEMS THAT I NEVER RECIVED - THE SECOND SHIPMENT CAME AND IT WAS STILL MISSING ITEMS.
THE SECOND PACKAGE I MADE ANOTHER RETURN AND YOU NEVER GAVE ME A CREDIT FOR IT SO I HAD TO CALL AGAIN - AND REQUEST THE REMAINING ITEMS BE SHIPPED
SHE WAS ABLE TO GET A MANAGER AND SHIP ME OUT THE LAST 6 ITEMS THAT I HAD NEVER RECEIVED. ON APRIL 10TH I CALLED IN AND THE LADY MANUALLY GAVE ME A REFUND FOR THE 2ND PACKAGE OF ITEMS I RETURNED THAT YOU DID NOT REFUND ME FOR
THAT WAS THE 41.67 REFUND
SHE ALSO REFUNDED ME FOR THE ITEMS THAT I NEVER RECEIVED, THAT SHE WAS NOT ABLE TO SHIP TO ME. AFTER ALL MY EFFORTS I STILL NEVER RECEIVED SOME OF THE ITEMS THAT WAS THE 26.49 REFUND
AND SHE SENT ME A RETURN LABEL FOR THE 3RD PACKAGE I RECEIVED. WHERE I KEPT 2 ITEMS AND RETURNED 4 YOU STILL OWE ME A REFUND FOR THOSE 4 ITEMS.
SHIPPED TO ME ON 3/17 AND RETURNED VIA USPS ON APRIL 21ST. I HAVE NOT RECEIVED ANY CREDIT FOR THOSE ITEMS AND WHEN I CALLED IN ON 4/24 TO ADVISE I HAD NOT RECEIVED A REFUND THEY TOLD ME I HAD TO WAIT 10 DAYS FOR YOU TO POSSIBLY REFUND ME I ACLLED AGAIN TODAY 5/2 AND JOE H ADVISED ME THERE WERE NO MORE REFUNDS DUE EVEN THO YOU DIDNT MAKE ANY REFUNDS SINCE YOU RECEIVED MY PACKAGE ON 4/21
HE REFUSED TO GET ANOTHER MANAGER AND TOLD ME TO EMAIL CORPORATE WHAT A JOKE... I WILL NEVER ORDER FROM HANES AGAIN! YOU STILL OWE ME MONEY!

Date of experience: May 2, 2025
Hawaii
1 review
1 helpful vote
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Boycott El Salvador, check labels Hanes Fruit of the Loom Gildan clothing
Diana snacks candy
Capri mattresses furniture
Indufoam bedding mattresses
Bon Appetit snack foods
Livsmart drinks
Jumex juices
Laboratorios Vijosa pharma
Salvaplastic plastic goods
Olimpia Beds (furniture) Spread this!

Date of experience: April 23, 2025
California
1 review
1 helpful vote
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En$#*!tified Underwear Experience
July 9, 2024

Ive had these two styles of hanes underwear for 4-10 years. What i recieved after ordering is absolute garbage. The seams are trash and the fabric is getting holes my old underwear took 4y to get in 3 washes. The stitching around the legs is horrible and the elastic chafes and rashes meaning i spent $30 for some shop rags. The waistband is cheaper as well and is already worn out with minimal use. Buy another brand.

Date of experience: July 9, 2024
Arizona
1 review
3 helpful votes
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Socks
May 11, 2024

Hanes used to be good quality. They have gone downhill for a while now. Socks are garbage. Sizes are way to small than they say. I have size 8 shoe and I have to buy big and tall size. They are sized for tiny feet. Also, price has gotten too high for the quality.

Date of experience: May 11, 2024
New York
2 reviews
0 helpful votes
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My Father is 75 and has worn Hanes Tagless Briefs forever. Other family members also have worn Hanes tagless underwear for years. My Father recently opened a package of 5 tagless briefs and it was the most disgusting thing we have ever seen. There was some sort of slime in the bag and all 5 pairs were stained all over which actually resembles vomit and other bloody fluid stains. We almost vomited ourselves looking at it. See photos attached. This has never happened to any of us in our lifetime. I called customer service but because the product was purchased over 90 days ago they were unwilling to even listen to me. I still have the packaging but they were uninterested in making good on this. We are very disappointed. Who would think cotton underwear would have a 90 day warranty when it was still brand new in the package. I have packages of socks and underwear from the early 90s that were never opened and they are fine. The guy on the customer service line tried to blame us for the situation being that my Father had the underwear in his draw. He's had the same underwear draw literally for 50 years and nothing like this has ever occurred before. As I said Hanes was not interested in making this right, looking at any of my photos and or taking any information from the packaging. We've given them so much business over the years but no more. Unfortunately I do not have the original receipt. We will switch to Fruit of the Loom or another brand. Hanes obviously doesn't really care about their customers.

+1
Date of experience: March 19, 2024
Texas
1 review
0 helpful votes
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I purchased Men's underwear and lounge/sleep wear pants and shirt and the sizes are not even close. The elastic is pathetic. I have never had as many issues with an order as I had with this Hanes order ******8620. After spending $83.09 I will never purchase any of their clothing ever again! I will be placing this entire order in the trash!

Date of experience: January 12, 2024
Massachusetts
1 review
1 helpful vote
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I bought hanes comfort soft fresh IQ mens grey crew socks...the sane ones ive been buying for 20 plus years and these are HORRIBLE so think cheap material and lose as can be i loved thebfact their socks were so soft and durable and tight on ur feet NOT ANY MORE theyre HORRIBLE did i mention that yet beyond disappointed and i would give 0 stars if i could DONT BUY HANES ANYMORE THEY ARE NOW OVER SEAS AND NOT MADE IN AMERICA THEY SUCK the top right is 5 yrs old same type of if socks and the bottom is the new ones‍

Date of experience: September 30, 2023
Texas
2 reviews
0 helpful votes
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Cancelled orders
September 13, 2023

Placed an order, called because I got no update. Was told ny order was canceled because the items were not in stock but that they were in stock now so I could replace my order. I did so, over the phone, and then about an hour later I saw an email came through saying this order was canceled, too. Online it only shows size small is out of stock. I ordered size XL and size Med. In two different colors. So four items which are all saying they're in stock online but somehow none of them are? Two different ladies I spoke with told me that the items that I had ordered previously, that were canceled, we're back in stock now. Why? When I place the first order if they weren't in stock then why not fix your website, then? As of right now you can go on to the website and it still shows the items are in stock. Btw, I still haven't received the first email from the first order, that the order was canceled. Now I'm out $50 for however long it takes it to get back into my account. Considering I haven't received even an email about the first order, I don't know... I've learned my lesson about this online store. Now if they can ship my order to me I will change this review but we'll see!

Date of experience: September 13, 2023
North Carolina
1 review
0 helpful votes
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$#*!ty stitching $#*!ty commercials what else do you want to know i will not purchase in the future!

Date of experience: September 9, 2023
North Carolina
1 review
0 helpful votes
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Your website plays pricing games and you know this. It changed the pricing 3 times. Also it was extremely difficult to get the 15% off. Also it was free shipping on orders over $50 and then that offer magically disappeared and so the shipping cost money too. No. One star only. Terrible website. Playing pricing games. Not nice. I would never recommend your website ordering to anyone. Nor will I ever use it again.

Date of experience: August 18, 2023
Canada
1 review
0 helpful votes
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Cheapend underwear
August 12, 2023

I use to buy hanes underwear because I didn't mind the price as it was a good product. They have cheapend the waistband and the material they are made out of so much that it is wiser finacially to buy my underwear at Giant Tiger. Good bye Hanes...

Date of experience: August 12, 2023
New York
1 review
2 helpful votes
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The new Hanes socks are cheaply made. Definitely very thin, you can literally see right through them. I'm give this 12 pack of socks away to the community center. Will NEVER waste my money on Hanes again!

Date of experience: May 3, 2023
New York
1 review
1 helpful vote
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Quality of brand
March 29, 2023

I purchased hanes women underwear last Thursday and wore a pair on Sunday. Sunday night there was a hole in them already. This is the 2nd purchase in the last month like this.

Date of experience: March 29, 2023
New Jersey
1 review
3 helpful votes
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I have been buying Hanes mens socks for over 30 years because they lasted at least a year (and I am hard on my socks). The last couple of years I am lucky to get 6 months wear out of a pair of their socks. I reached out to the company a few times concerning this matter and I was just ignored

Date of experience: March 19, 2023
Pennsylvania
1 review
1 helpful vote
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Disposable sweatshirts trash after one wash
February 2, 2023

Used Hanes for twenty years, but things have changed. Eco Smart sweatshirts equal trash and may as well be called disposable, since they pill and are embarassing to wear after literally only one wash. Sizes are not consistent; I know this because I kept giving these sweatshirts a chance and purchased more and was privy to see the inconsistency of sizes. After many repeat purchases of the eco smart sweatshirts, I have thoroughly concluded the ecosmart sweatshirts are truly disposable trash after one wash. Soft- not after one wash because they are bumpy and rough with so many pills. If you can afford to wear disposable sweatshirts which you must trash after one wash, then this is your company.

Date of experience: February 2, 2023
Canada
1 review
3 helpful votes
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I buy 2 packs of winter socks each year from Hanes. One's that wik the sweat from your feet. Usually they are good quality, not this year! They are so thin that you get one wear before your big toe comes though.
Yes I did clip my toe nail, it's not the problem. Other pairs of socks don't rip even last years Hanes.
They are using cheap materials to save money for their stockholders instead of looking after their customers.
I won't buy your cheap merchandise at your rip off prices.

Date of experience: January 14, 2023
Maryland
1 review
2 helpful votes
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Bought my daughter a 10 pkg of Hanes crew socks for Christmas...the quality is terrible.we have bought Hanes products for yrs and I was so disappointed...the material is thin and wont hold up.very uncomfortable on the toes... also bought myself pkg of underwear and it is coming apart at the elastic already...what has happened to quality?

Date of experience: January 5, 2023
Texas
1 review
3 helpful votes
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Your new socks are AWFUL
November 16, 2022

I've been a loyal Haines guys for years. I wear socks once and buy more. How disappointing I can't buy my old socks. These new ones are made of something besides cotton. THEY SUCK. So tight on my legs. I'm 6'2" 210lbs. I'm not even fat. Why is it digging into my legs. I take my socks off and you can count the sock ridges per fiber on my skin.
HOW DISAPPOINTING. You all really dropped the ball to save money.
SHAME ON YOU HAINES. YOUR SOCKS ARE WORTHY OF BEING USED AS TOILET PAPER POOP TICKETS

Date of experience: November 16, 2022
Bahamas
1 review
1 helpful vote
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I am disappointed that the hanes slim fit crew neck shirts are even longer. Doesn't the designers know that everyone is looking for the untucked look...so why make them longer. Someone is out of touch.

Date of experience: November 12, 2022