Customer service was top notch. Assisted with shopping and information that made the shopping experience so enjoyable. I thank you for everything you did for us while we were in your presence I'm voting you for general manager
I still browse their website occasionally but usually don't buy. Shipping is pricey and SLOW. The products I liked have been discontinued or diminished in quality. And only positive reviews are allowed. They also bait and switch. I get an email with sale items but when you try to order, they are suddenly sold out and they try to get you to buy something else.
I emailed about a hole (which I admittedly created) as a result of an inconveniently placed tag on a pair of underwear I bought. Customer service promptly emailed me back and more than compensated me for my own mistake. They earn a 5 star for that for sure.
I haven't had any problems when ordering bras from Hanes, other than slow shipping. But I recently purchased some socks for my husband that made his feet sweat profusely and stink, unlike previous pairs we had purchased from Hanes before. Seems the new Fresh IQ products aren't made with much cotton, but more polyester. Whose bright idea was it to make socks from polyester? When I wrote a bad review, it was never posted. Figures. Just like another person said, they sell defective products at the expense of the customer and don't guarantee the quality. I would love to be able to return these socks and get a refund, because my husband can't even wear them. I wouldn't even donate them to a poor person.
About 10 years ago I started buying the 2 pack support briefs for women in sz 6x, I still have some I bought a few yrs ago. They use to fit like a dream, but the last 3 x I bought them over the last few years they have cut down on there size. I've compared them to all my others and about an inch shorter and wider! So dissapointed good, because they are a good underwear brief. Please check your manufacturers to make sure they are sizing correctly. I, ll try one more time next tim3 I need some if not larger, will be my last time.
Last month I bought Hanes Ultimate men's cushion crew sock's 10 pack, at my local Walmart. What great socks, they stay up and are very comfortable. Highly recommended them.
Hanes.com has many items to choose from. Delivery is slow. And all of order have had at least two items are the wrong size. Then you have to pay for return shipping which is there mistake.
Have brought hanes before seams like the plus size panties has gotten smaller and much thinner not as good as before.
I've worn Hanes underwear for years, but will be changing brands if these stupid (and verging on obscene) commercials continue!
On sale because they are all cut with a super long tail making them basically worthless, but then again its about them making money and not customer satisfaction, will pay more in the future with ralph lauren but at least i can wear what i buy, forget hanes and their underhanded ways of getting rid of wrong sized clothing at customer expense
I have been wearing Hanes tube socks under work boots forever. Lately I got a package that had 2-3 inches difference in length, and were paper thin. I expressed my concerns to the company on their web site, I got zero response for over a month. I will have to find a brand who actually cares about the customers, they don't. Don'y waste your money with Hanes.
I've been a loyal Haines guys for years. I wear socks once and buy more. How disappointing I can't buy my old socks. These new ones are made of something besides cotton. THEY SUCK. So tight on my legs. I'm 6'2" 210lbs. I'm not even fat. Why is it digging into my legs. I take my socks off and you can count the sock ridges per fiber on my skin.
HOW DISAPPOINTING. You all really dropped the ball to save money.
SHAME ON YOU HAINES. YOUR SOCKS ARE WORTHY OF BEING USED AS TOILET PAPER POOP TICKETS
The clothing I purchased from Hanes.com came jammed in manila envelopes, permanently creased and wrinkled. I followed their requirements to return them for refund. It's been 6 weeks and numerous calls to customer service to insure that a credit has been issued. Have yet to talk to anyone; instead I have spent between 25 and 54 minutes on hold with each call! I would NEVER, EVER order from these people again. Products shipped in horrible condition and even worst customer service! Stay Away from these people!
Twelve plus days waiting on a shipment, and no clear date as to when it will get delivered. Website pics are very poor quality. You have to sign in or call Customer Service if you want any updates on the status of your order. They ship cheaply using DHL who btw never knows where your package is. You cannot cancel an order if you don't get it in a timely manner, you have to wait it out.
Before posting I wanted to verify that Hanes.com is as dreadful as I experienced. It appears so. I have yet to receive a product ordered 3 weeks ago. There's no way to check the status, so I emailed customer service. Here's their response, "We respond to email messages in the order they are received and we will respond to your inquiry as soon as possible." So I my hope is fading quickly. Point blank - DO NOT SHOP at Hanes.com.
I feel pretty confident of ordering many things on line. I know what size I am as long as the sizing is the same as most other brands. Two of the three items I ordered from Hanes were too small - so I posted the following review. Not true to size
I hate it when i have to pay shipping to return something because the size is wrong -especially when the sizing is skimpy. I will think twice before ordering from this line again
I received an email back saying that my product review had been moderated and would not be accepted because it did not meet their guidelines. So I guess don't believe that Hanes only gets positive reviews - they just don't allow the negative ones on their site. What a waste.
The don't honor their product prices. Wal-Mart had the same package of boxers but with more pairs in it. Call to see if they prices match there product with others stores that have it cheaper, the rude lady Angela I called said No! Asked if they could send me a label so I can purchase the cheap & better ones from Wal-Mart & she said I would have to go print it off myself & pay for it & the shipping. Use to think was a good company but Hell No its Not! Thanks
Poor Customer Service! Not a company interested in individual purchasers. Giant corporation that is only interested in selling. You never know if what you buy is in stock and they don't want to hear about your issues due to their inability to fulfill your order!
I will never buy Haynes again I bought tank tops and 2 packs of shirts and the plain white t shirts I bought had holes in every single on.of them. They are junk clothes strings coming out of every single seam just really disappointed. I work hard for my money and feel like I wasted it on these shirts they are literally falling apart right out of the pack. Good job guys keep it up
I purchased women's Hipster underwear. Within 2 months the waist began to unravel! I had a pair that was at least a year old and they were still fine. I called Hanes to register my dissatisfaction. Someone apologized and asked for my address. I thought they were sending a refund but later I got a package of new ones. At first I was happy about that but again, within a couple months, the new ones began to unravel! They must have switched suppliers or material at their plant because they are junk!
Overview
Hanes has a rating of 1.2 stars from 105 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hanes most frequently mention customer service, crew socks and new ones. Hanes ranks 120th among Underwear sites.
- Visit Website
- Rural Hall, NC, United States
- Edit business info
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members