Hanes

Such a poor website, several attempts to checkout but kept bouncing back to reCAPTCHA page. Attempted from my deshtop computer and my IOS phone bothe failed. Payment method was good.
I just gave up and made same purchase on Amazon.

Hanes. Website moderaters filter reviews. They rejected this review. I purchased 2 4-pks of these briefs at a cost of $29 each thinking that they would be as good as my Comfort Cool briefs purchased a few years ago. Was I wrong. I tried on a pair of these "Ultimate" Comfort Soft and they felt like an old worn out pair of underwear. These have NO elastic at the leg openings so they kinda just droop at the crotch and the leg openings are loose exposing me. These are new but their fit is old & worn out. I buy briefs for their support and that is what I find makes them comfortable to wear. These "Ultimates" aren't comfortable to wear at all. They are very annoying to wear and lack any support whatsoever. Women can find 10,000 styles of bras with all kinds of support offered. Why can't men get underwear with some simple support? I will be returning these and getting my $60 refund. I am done with Hanes. Bye Bye

I have now tried twice to by the hanes brand tank top undershirts only to wash them and they shrink to little kids size! Won't buy anymore of these it's a rip off!

$#*!ty stitching $#*!ty commercials what else do you want to know i will not purchase in the future!

They don't answer the phone at cust serv.
Very poor service. Recording says they're closed even tho it's the middle in the afternoon on a week day. Boooooo

Hanes underwear products have, over the years, gone from good to bad to downright ugly.
Where shall I start?
The fabric is becoming thinner and flimsier in both shirts and briefs to the point that it is almost see through. Yet, they dare call it "premium." Go figure!
To add insult to injury, the sizes are no longer accurate. I used to wear medium size shirts, Tees and A shirts, but medium no longer fits me although my body is still the same. Likewise, medium briefs used to fit me but I now have to wear large to feel just a tad more comfortable. The only logical explanation is that Hanes is manipulating the thread count and the sizes to save money although the prices of their products have gone up considerably.
Fortunately, new underwear manufacturers are producing better quality and less expensive products than Hanes's and I am happily breaking the shackles of Hanes and making the switch to these new products.

So long Hanes! When you take your customers for fools they will make you pay. I wish you a chapter 11 pretty soon!

Only in Outer Space - IF there is life in outer space - would a "body tone" be magenta, or bright blue, or soft blue. I ordered a 6-pack of cotton briefs and chose the "body tone" option. I got nude/beige (yes!), pink (acceptable perhaps if one were sunburned), light blue (what?), dark bright blue (what?), magenta (what?), and jet black (still way darker than any African Americans I know...). I wrote to customer service and got a very rude response along the lines that "mixed" packages are colors they have no control over. O. K. I agree - "mixed" is "mixed"... but I ordered BODY tones... not "mixed". So, I went to package them for a return with the pre-paid label they provided--- and glad I read the small print! - they deduct $6.95 from your refund for the shipping charge. I only paid $8 for the briefs. Hardly worth the effort to return by mail. UNBELIEVABLE. Their "100% guarantee" seems to be accepted ONLY IN OUTER SPACE. The closest Hanes outlet is just over 19 miles away from my house. Grrrrrrrr. Hanes.com has lost a customer - but, they've gained thousands of dollars worth of NEGATIVE advetrising... as I'm a big "talker" amongst my friends and business associates.

I placed an order and it took 12 days before it was even filled and shipped. Then it took 11 days to arrive with the FREE standard shipping. So 23 days to receive an order I could have gone to the store and picked-up in under an hour. I thought ordering online would save me time. In the case of Hanes.com, it was an EPIC fail. I called and they of course blame COVID, the out for all miserable service these days. Don't get me wrong, I know it is effecting everything, but I do not believe that was the reason for my experience, they are just really bad at filling and shipping orders. They refused to cancel my order - so by the time it arrived, I had already gone shopping and bought what I needed. I returned the entire order and they did ultimately give me a full refund after another 20 days went by for them to receive and process my returned items. All this to say it took 43 days to get a very simple order resolved. DO NOT ORDER FROM WWW.HANES.COM
Learn how to knit socks and make your own, it'll be much faster than ordering from HANES.

I ordered one bra listed on their site and purchased the standard shipping which guaranteed the bra would be shipped out within about 6-10 days or something like that. It's been three and I have yet to receive any notice of shipping email. I emailed customer support asking about my order and they said that the item I chose was out of stock and that it could be 20 days until I receive it. Okay, why wasn't the item listed as out of stock then? If I knew I was going to be waiting nearly a month for a bra that was out of stock then I wouldn't have bought it. I really needed a new bra though so stupid me thought it was just that item and I could buy another one and have it shipped to me within a few days as they promise. Second bra has been purchased; it hasn't been shipped either and it's past their promised shipping date. If the item is on back order then it should be listed on the site. If the item is on back order, the company should at least email their customer after purchasing to notify them instead of making them wait weeks on end wondering what's going on. This seems to be a very common issue so if you can't wait a month for your items, don't purchase. I will definitely not be buying from Hanes online again.

Ive attempted to purchase items from hanes website. After multiple technical issues, finding out massive shipping fee, not qualifying for discounts as a canadian, and given bad customer service on email, i was finally able to place an order for the items i wanted.

Then a week after placing my order, they sent me two emails telling me two items "could not be fullfilled." Yet the order went through a week ago and when i went back online to check stock today it was still available to add to cart and checkout.

Why are they doing this to me? Are they intentionally cancelling my order out of spite, or to horde the items to sell to americans for future sales? I dont understand how such a large company could be so incompetent every step of the way in selecting and ordering and delivering my items.

Why cant they fullfill my orders? Give me an actual explanation. Why does the site allow me to purchase items if they cant fullfill? Why are the items still on site week after ordering and day after they told me unfullfilled?

What is going on with hanes? Ridiculous.

I ordered 2 packs of t shirts and paid priority shipping and only one pack of t shirts arrived.
I called Lucy in customer service and she couldn't tell me what happened. Even though the original order was priority she never checked and never asked me when I need them by. I was told that I would get them "in a few days". Concerned, I politely told her that the original order was priority and firmly requested that they be sent before Monday. Lucy assured me that they would be shipped by Saturday. Today is Saturday and I have just been told that no one checked to see if UPS delivers in my neighborhood on Saturdays. I have never heard of UPS only delivering in certain areas on certain days. Now I have to go look for the shirts and hope I find them before Monday, there are limited stores in my area I am on an Island. NO ONE is verifying what customers are requesting it is management who needs to be verifying that employees are paying attention. I do not trust that the Hane's website will get you what you request that deems them an untrustworthy business operation.

So it has now been 5 weeks since I placed an order for 2 three packs of V-neck undershirts. One would think this is pretty easy for a company who is globally known for under-garments. I called last week to inquire about my order. I let them know I wanted to cancel my order if they could not offer any discounts. The woman i spoke with said she would check with her supervisor and call me back. I never heard from anyone. So i decide to call today and see what kind of response I would get. After being transferred from Customer Assistance to Customer Service (not sure how the two differ?) and being on hold for 7 minutes they hung up on me. I called back and was on hold for 17 minutes before anyone answered. Kay was not able to find my order when I gave her my order number. I supplied her with my name & zip code and she was able to find it. She then proceeded to tell me that the items I ordered were no longer in stock and this is why I did not receive them. I asked her if this was common practice for Hanes not to notify customers that their order could not be fulfilled for whatever reason. Then I asked her why my order was still showing as being in process when I log in to the website. Of course all you do receive from Hanes are empty apologies without a care in the world for the customer.

PLEASE DO YOURSELF A FAVOR AND DO NOT BOTHER WITH THIS COMPANY!