Carolyn W.

My Father is 75 and has worn Hanes Tagless Briefs forever. Other family members also have worn Hanes tagless underwear for years. My Father recently opened a package of 5 tagless briefs and it was the most disgusting thing we have ever seen. There was some sort of slime in the bag and all 5 pairs were stained all over which actually resembles vomit and other bloody fluid stains. We almost vomited ourselves looking at it. See photos attached. This has never happened to any of us in our lifetime. I called customer service but because the product was purchased over 90 days ago they were unwilling to even listen to me. I still have the packaging but they were uninterested in making good on this. We are very disappointed. Who would think cotton underwear would have a 90 day warranty when it was still brand new in the package. I have packages of socks and underwear from the early 90s that were never opened and they are fine. The guy on the customer service line tried to blame us for the situation being that my Father had the underwear in his draw. He's had the same underwear draw literally for 50 years and nothing like this has ever occurred before. As I said Hanes was not interested in making this right, looking at any of my photos and or taking any information from the packaging. We've given them so much business over the years but no more. Unfortunately I do not have the original receipt. We will switch to Fruit of the Loom or another brand. Hanes obviously doesn't really care about their customers.

Been a boost mobile/virgin mobile customer since 2007. That's 15 years, about ten phones and thousands of dollars later. I have stayed a loyal customer even when there has been other better deals around. Even when my credit improved enough where I no longer needed to use a pay by the month phone plan. Sometime in the last couple of years virgin mobile was acquired by boost mobile. I was with virgin mobile since 2007 and remained loyal to them because I liked how they treated their customers and looked out for them. During Superstorm Sandy they gave me a full month free. Believe it or not that was extremely helpful and very much appreciated. I stayed on when boost took over. I had only just bought a new phone. The transition was very easy. It's also been important that I keep my phone number as it is directly attached to many important things in my life now. My phone has been slowed down over the last few months because of my usage of it. I have used up the storage. It has not been operating at it's best because of this. At the same time it was announced that the 3G network would be shutting down and my phone requires a new updated sim card in order for the phone to operate. I started getting the text alerrs about this back in December. I kept putting it off as I knew I was also going to need a new phone and didn't want to set the new sim card up on the old phone, which I plan on either giving it away or turning it into a camera/wifi device. After paying February's bill I received yet another text about upgrading. I went and order the new 5G sim card which was free and there was free shipping. I thought that was great. I would have been annoyed if I had to pay to upgrade when it's the company that is implementing a overhaul of the network. I got it in the mail about a month ago. I have not set it up yet as like I have memtioned above I am in need of a new phone. 2 weeks ago I finally found a new phone that I wanted on the boost mobile site. I bought it and it arrived about a week ago. My other phone is still working though slow and with glitches so I haven't set the new phone and sim card up yet. This week the text messages are saying it's urgent that I switch my stuff immediately as the 3G network will be shut down on March 31st, 2022. I am nervous about changing it all over to the network being that the sim card arrived over a month ago. I'm afraid of screwing it up. Now this is where my issue/complaint comes into play. Around noon Saturday I took the phone and everything into a local boost mobile store for guidance and help as I don't want to screw it up and can't afford to screw it up. I explained to the counter girl what my issue was and what I needed to do. I told her I am a customer of 13 years and showed her the box/phone and the sim card. I just wanted help so I would not screw it up. I was told it would cost $35 activation cost. Are you kidding me? This is how you treat your customers that stay loyal? It's not my fault 3G is closing down and I need a new sim card. $35 just so a customer can have peace of mind and know everything was done correctly. $35 activation cost, what activation? I have an account. All I wanted was the sim card put in new phone and make sure the phone was on the correct network. Nothing else. $35 is outrageous. It's a cheap way to treat customers. I told her forget. I will just do it myself like I always do and hope it goes for the best. I was and am very annoyed. I went and called a second store in my area. I explained to them I was a long time customer and that I had purchased a new phone due to memory shortage and that I also had the sim card to upgrade to the 5G network. I asked the employee if I would be charged if I came in for them to help me out with it. He told me it would cost $25. I thanked him for his time. I didn't go there either. I was obviously hoping that there would be no cost. I don't think there should be any charge considering the company is upgrading. The card itself was free along with the shipping. I haven't even set the new phone up yet as I am highly annoyed and aggravated. I also don't understand why one store said $35 (Middle Country Rd, Selden NY) & the other $25 (Horse block Rd, Farmingville NY). How is that? I don't know how these stores operate. Maybe there is no charge and the store does what it wants. I really don't know. As far as I am concerned Boost has horrible customer service and they only care about whatever money they can make of a customer instead of leaving that customer happy and with peace of mind that things are working the way they should. Just so cheap.