HairExtensionSale

I placed an order, paid the extra $15 to get 3-5 business day shipping, now we're into week three and still NO extensions. I've contacted them numerous times and no one bothers to reach back out. I understand things happen, you fall behind, run out of product but at least let the person know simple as that. I've ordered before and I love the quality of hair but the customer service $#*!ing sucks!

Make the huge mistake from ordering with this scamming company. Spent $160 on the "deluxe" package, they sent me the cheapest economy package that is wayyy too thin for my head. I dont have thick hair and part is shaved so the deluxe i ordered should have worked. Long story short these people have not listened to anything ive said, and they refuse to give me my money back. THIS COMPANY IS A SCAM! Save your money! Lesson learned!

Hairextensionsales is a scam and ripoff company with foul products and paypal still allow them to rip customers off knowing once a return package leaves US customs there is no way to track it. Paypal sucks just as much as this bogus hair company.
Buyers beware... don't buy this mess and put it in your head, you'll be sorry.

Made an order for 160$ and it was never shipped. Made countless emails and phone calls that all went ignored. After a week I filed a dispute through PayPal (that's how I paid THANKFULLY!) and I told them everything. They tried to contact the company and after 3 days of hearing nothing from them PayPal gave me my money back. They're a SCAM and not worth your money! PLEASE DONT ORDER WITH THEM! YOU WILL GET SCREWED OVER! TERRIBLE COMPANY!

I didn't even open them up to see how crappy they are. Not 20 inches as stated. Gross strings and bugs inside woven into the hair. Tried to return- finally after 2 weeks was allowed to ship back and they received them another 2 weeks went by and still no refund. It's a scam. I could make better extensions with Barbie hair from the dumpster. I'm out $70.00. Thinking of going to my bank to file a claim since I have proof they recieved the package back from me. Don't waste your money. And returning them is a joke.

Quality of extensions was bad, very little hair, not even wort putting the clip ins into my hair. Emailed customer service, got accused of wearing the product. The company wont refund the products shipping charges. Shipping back to China is expensive, so its not even worth the hassle. The best thing is to cancel credit card charges.

First they sent a confirmation email saying they'd ship to the right address. Then I received an email saying it was shipped elsewhere. They ignored my specified shipping address and shipped it to another city. I immediately wrote them and asked how to resolve the situation. They pawned their mistake off on having shipped it to an address on my PayPal account and told me to work It out. I asked for a refund since I will never see this package because of their mistake and they now only send me one sentence responses. Total scam! Do not waste your time and money on this fraudulent company. Now I need to take it up with my bank.

Do not order from this company or you will be sorry. After 2 weeks, I had not received the order nor any tracking. I called PayPal and they did not take any responsibility for this company, although the money was drafted from the credit card. Like others, left messages on the voicemail but no return calls. Finally today did receive package from China.The hair color sucked as it was supposed to be dark auburn but instead was purple. There is no shipping order nor instructions as to where to send return. And I refuse to pay high shipping costs to return to China and probably would never get a refund either. This company needs to be shut down as they are a rip off. My suggestion is to file a dispute with the bank as you will not get any relief from this company nor from PayPal. In fact, since we did not have a PayPal account, they told us to call our bank. Don't waste your money or you might live to regret it!

SCAM SCAM SCAM! Ladies i know its cheap And all but your better off paying more money and getting wayyyyyy better quality.

They are from China, And let's face it, they don't give a $#*! if you revieve your order or not. And god forbid they send you the wrong product, they will try to justify that they sent you the right thing.NOT WORTH THE MONEY NOR THE HEADACHE

Had the worst experience with this site. Ordered hair extensions to be told my payment didn't go through and had received no confirmation, so I paid them again. This happened 3 times. Just to find out they had actually taken 3 payments. It took them 2 WEEKS to get back to me with the refunds, just for them to take a further payment out of my account. I emailed/facebooked/called until I was blue in the face, to cancel all orders and request a final refund. Just to find that they had then dispatched my order after cancelling.
The product was actually in good condition, but I think that was luck of the draw.
Unbelievably disgusting customer service. My advice... stay away.

The hair tangled and matted after 3 days. I have other hair extensions which I have used and reused for over a year, not one knot or tangle, they still look new. This stuff was absolute garbage. I was able to get a refund for the entire amount via paypal, but I had to pay for registered mail to return the hair to them!

The product seem ok for the price. However, if you need to exchange or return a product. BEWARE! The have the worst customer service. They don't respond to emails in a timely manner. I don't believe they are from here. I believe they have a front office in CA, but they are from China. After following the exchange instructions to a T, they had the nerve to blame me for not receiving the product, when in fact they had. I know this for a fact because once I opened an investigation with my post office and theirs, I found out that in fact, tat the product had been delivered but they refused to send out my exchange or refund my money. I feel like I got scammed. I may just report them to the BBB and the attorney generals office in CA. My situation still has not been resolved after 15 days of them having received the product. I do not recommend anyone giving these people your business. I certainly will not order anything else from them again. I've learned my lesson.

I have been calling and calling. Leaving a messages every time. I HAVE NEVER GOTTEN A CALL BACK - my order to which the you have the money for has never shipped. I want my money back now

I received my extension on the 16/05/2013 and had them put in as a weave on the 18th. After 2 days i washed my hair extensions using proper precautions and using salon standard shampoo and conditioner. Once i let my hair dry and brushed it the hair was frizzy/not as curly as they should be from that day on the hair has become so dry so dead and frail it knots with every movement and the ends look like they have been singed by fire!

This hair looks atrocious! I washed my hair again taking ALL the proper precautions and got out of the shower with matted hair, dread locks, it was a disgusting birds nest on my head that no amount of conditioner could assist! After 2 hours of brushing and bruising my scalp i got the knots out and had a sink full of broken hair. The ends were so damaged i had to trim them (trimming should not be happening this early) the hair does not flow nicely i have spent money on buying products to help rejuvenate the hair, which have failed. All i can say is i was extremely frustrated, upset and out of pocket!

I have had %100 Human Hair, Remy Hair, 24inch, Curly extensions before (not from your company) and i have NEVER had these issues i have been wearing hair extensions for over 3 years now and NEVER EVER had any of the above issues.

To top it all off when i received the extensions they did not measure to 24inch and you replied with a petty email that stated "When you stretch them out they will reach 24inch" I believe this is false advertisement. If you are buying curly hair you want the hair to be curly so it should be 24inches when it is curly! Even when i pulled it straight it did not reach 24inch.

I've had to straighten my hair to avoid knots and I still have to brush my hair every 30 minutes so my hair doesnt turn into dread locks. I have a big clump of dry hair hanging from my head! I take extreme pride in my hair and coming from 3 generations of hairdressers and having a family salon for over 50 years i know alot about the qualitiy of extensions and maintenance.

I ordered real REMY hair extensions and they lasted me 3/4 months. When I contacted the site all they could offer me is 10% back. I was shocked and couldn't believe how dried up and dready the extensions looked. I tried washing them and conditioning and treating but NOTHING helped. Very disappointed

I ordered #60 tape in hair extensions. The pic and description state its a white blonde. That is a complete lie. They are very yellow. I contacted them and i still have not heard back and they require you email them within 48 hrs 9f getting package. Will they ever respond? Will they refund me? I feel that I have been screwed.

STAY AWAY FROM THIS COMPANY! AWFUL COSTUMER SERVICE! I placed my order (spending over $100) I then emailed them asking if my correct order made it through, emailed them about 20 minutes later wanting to cancel my order. (On their website it says they'll get back to you within 24 hours) THEY DIDNT GET BACK TO ME UNTIL 3 DAYS LATER!, when they got back to me they didn't even mention my cancellation, they just mentioned my first email. I then emailed right away asking to cancel ONCE AGAIN THEY DIDNT GET BACK TO ME UNTIL 3 DAYS LATER SAYING THEY "ADVICE" I DONT CANCEL MY ORDER. Excuse me? After that they took weeks to get back to me, a few weeks later I get a call saying they can't process my refund because something is wrong with my account LIES. Right after getting off the phone with them I contacted my bank and they said nothing is wrong and they should have an issue processing my refund, I emailed them saying that, ITS BEEN A FULL WEEK AND STILL NOTHING!

I placed an order in November of 2014 and the package was never delivered to my address and after learning from the post office it was being sent back to the company, I sought a refund. I have been told time and time again I would receive my refund when the package returned to them. I have no control over the mail and it has since been lost. What angers me is for the past 3 months all the responses I have gotten are the same with no attempt to remedy the situation on their end. I've made calls to the post office and was told the package was sent back and I'm furious thinking I am out the money.
This company is extremely dis-trustful and will never receive any of my business again. I sincerely hope no one else becomes one of their victims of un-professionalism.

This company is a ripoff. While they advertise human hair extensions at reasonable prices, if the color is wrong, or you are not satisfied in any way, they make it virtually impossible to get your money back. You must decide in only EIGHT hours whether you like the product or not. If you don't and you call the toll free number, all you get is a recording. If you try to reach this company tha t is located in Hong Kong, they will offer you an exchange, or if you want to return the item, they make it very difficult by charging a large restocking fee. I am out $109.95 for a hairpiece that I cannot use, and cannot get my hard earned money back. In my experience, DO NOT deal with this company!

Save your money Peeps. This company and their employees are useless. They'll Yale your money, seems you the wrong colour... pink hair in my case (close to my dark brown NOT) than you'll spend 4 months found back and fro with generic emails to only be told you have to pay to send the hair back registered post and make another booking online for the right colour. What a waste of money. Should have read the reviews first before getting exited!

I bought hair extensions from this company a couple of weeks ago, They sent the wrong color! But that's not all The hair was used! They were tangled up the package was open, seal was broken and box was damaged, When I contacted the company they told me the box probably got damaged during transport :( OMG I don't care about the box! The extensions are used and in the wrong color! I asked for the new package they wouldn't do it said they can give me 5% discount: S I asked for refund and they wrote me that I would have to pay for shipping and they will charge me 5% for handling fee This is ridiculous! I felt like it is a robot writing an email didn't answer any of my questions or concerns! And you can never get through the phone line it just goes directly to voice mail. Their customer service is the worst! The product is horrible! Stay AWAy!

I bought the human hair clip in extensions, they were synthetic hair and smelled bad, they were so thin too, and while taking them out of the packaging a clump of hair fell out. I was so upset, I emailed them right away asking for a refund for my damaged product ( I spent about $100), they said they could give me 10% back and that I would have to pay for shipping and such. The place is a scam, stay away from them. They will rip you off. I'm still emailing them about receiving a refund but they keep saying they can only give me 10%.

These were the worst extensions i ever used. They took over a month to arrive n i was offered a 10% refund becauase of this but of coarse i never recieved that. I paid for the thickest ones but when i got them they were so thin n did not match my hair. I emailed about this and was offered a further 5% off if i kept them. I did so as the package stated they could be coulered. I never recieved the 5% refund. I am a qualified hairdresser and used good quality colour when colouring. The colour was not even on the full development time when the hair extensions began to disintegrate similar to how synthetic hair does when coloured,
I have been emailing this company but now they have chosen to ignore me.