• HairExtensionBuy

HairExtensionBuy

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Overview

HairExtensionBuy has a rating of 1.32 stars from 76 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HairExtensionBuy most frequently mention customer service, tracking number, and full refund problems. HairExtensionBuy ranks 326th among Hair Extensions sites.

  • Service
    8
  • Value
    9
  • Shipping
    9
  • Returns
    8
  • Quality
    9
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
23
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Terrible customer service and hair was the complete wrong color
How would you rate HairExtensionBuy?
Top Positive Review

“Perfectly happy!”

Rachel J.
3/4/16

I purchased a 9 piece set of wavy 18" #4 extensions from hairextensionbuy.com for my upcoming baby shower. I purchased before I read all these reviews and then of course was TERRIFIED after seeing everyone say it's a scam and the hair is gross and plasticy etc etc etc. Needless to say I prepared myself for the worst and even told myself I might not even end up receiving them. But I got them today after only about 5 business days, and although yes, the package does appear to be from China, I am so happy with the quality and look! The colour is rich and has a beautiful undertone that matches my hair perfectly. The hair itself is super soft, looks 100% real and doesn't have any plasticy looking qualities in my opinion. The wave is soft and subtle and the clips are strong. I haven't washed or applied heat to them (and probably won't for awhile) as I'm happy with their current look. Maybe that's when they'll fall to pieces and become burnt plastic- who knows. But for now they actually look beautiful, and I've been wearing human hair extensions for years and years so this isn't just a first buy opinion. They provided me with a tracking number but I never got any confirmation emails from them and actually couldn't track my package at all, so I kind of just told myself I'd wait and hold my breath. So maybe not the best site mechanics and customer service but as stated I am perfectly content with the extensions and would 100% buy again.

Top Critical Review

“DON'T DO IT!”

Lauren S.
1/22/22

Inconsistent extensions. Thick at the top, extremely wispy at the bottom. They claimed it was because the hair was "pre-layered". Riiight. I asked for a refund for my $90 order and was told I could get $10 back. I asked if that's really the best they could do and they asked me to either accept or they'll stop contacting me. Trust me, don't do it, it must be from China and it definitely Doesn't look like the pictures. The picture is 5 rows of extensions on top of each other.

Reviews (76)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (17)
Thumbnail of user xzotic50
1 review
0 helpful votes
October 20th, 2023

Frustration, anger are two good words to start with the others I can't type. I placed an order for over $200. I never received $171 of that order. I have sent abut 10 emails, and received one response telling me it arrived (yeah with a 1/3 of what I actually paid for). The phone number just rings, there's no live chat. BUY AT YOUR OWN RISK ~! I would never use these scam artist again. Only cowards take your money and hide behind a computer.
BUY ELSEWHERE...PLEASE! I can't give it a rating at all -1

Tip for consumers:
BUY ELSWHERE ~!

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurens868
1 review
0 helpful votes
January 22nd, 2022

Inconsistent extensions. Thick at the top, extremely wispy at the bottom. They claimed it was because the hair was "pre-layered". Riiight. I asked for a refund for my $90 order and was told I could get $10 back. I asked if that's really the best they could do and they asked me to either accept or they'll stop contacting me. Trust me, don't do it, it must be from China and it definitely Doesn't look like the pictures. The picture is 5 rows of extensions on top of each other.

Tip for consumers:
Don't!

Products used:
Sew in extensions

Service
Value
Shipping
Returns
Quality
Thumbnail of user shannont259
1 review
1 helpful vote
August 23rd, 2021
Verified purchase

Ordered package aug 12 2021 and paid for shipping 6 to 8 business days. Received order # but nothing at all since I purchased from company. You cant email or call because email is not in service and phone number just rings and never gets answered. This company should be put outta business! Scam and horrible services

Tip for consumers:
Dont buy

Service
Value
Shipping
Returns
Quality
Thumbnail of user christyh78
1 review
19 helpful votes
May 19th, 2019

This company is a fraud, I placed an order for clip in hair extensions over a week ago and they refuse to give me a tracking number. Every time I contact their awful customer service department they say I will have one within 24 hours. 70 dollars of my hard earned money down the toilet with nothing to show for it. Whatever you do stay away from these scam artist unless you want to lose your money along with your sanity dealing with these people

Thumbnail of user sandraw1530
1 review
0 helpful votes
December 8th, 2021

Its nothing but a scam! I paid for extentions which I never got. Bogus phone number & email. This place needs to be shut down.

Tip for consumers:
Go somewhere else!

Products used:
None. I never received the hair extensions

Thumbnail of user deannaa33
1 review
12 helpful votes
November 26th, 2019

Terrible customer service and return policy. My bank stopped payment until I approved the transaction because they aren't credible, I should've saw this coming. Once I received the order it was the wrong color. You need to know there is a BS 30% restocking fee subtracted from your refund ALSO they are trying to take shipping costs from my refund that I already paid for. 4 weeks later, we are still emailing back and forth disputing and still no refund. SCAM ARTISTS.

Thumbnail of user rosem344
2 reviews
8 helpful votes
May 14th, 2019

Scammers
Purchased hair. Have emailed with no response. Can't get through on the telephone. It ring and rings then goes silent and I can no log into my account. I have opend up a case against them through PayPal and they haven't even responded to that. Avoid at all cost. Only wish I would have read these awful reviews. I want a refund and will pursue until I get it. Not prepared to be ripped of by these scammers!

Thumbnail of user lucyl159
1 review
11 helpful votes
December 23rd, 2018

This company is a SCAM. I had paid for extensions that were supposed to be 100% remy hair but it is MIXED hair. So half human, half synthetic. I reached out to customer service and sent them pictures to prove this. They did NOT help me, they told me it's my problem that I don't trust them. In the pictures you could see how the synthetic hairs in the extensions did NOT dye and were all fried up. I will alwsys advice people against this AWFUL company and terrible customer service.

Thumbnail of user michellem1744
1 review
9 helpful votes
August 18th, 2020

Never received a hair extensions. I have tried to contact the phone number is disconnected email address does not work no way to contact them. I also have contacted the two shipping companies that they would go through gave them my order number and they said they do not have the package rip off Do not order from them you will never receive your order waste of money

Thumbnail of user rachelj34
1 review
16 helpful votes
March 4th, 2016

I purchased a 9 piece set of wavy 18" #4 extensions from hairextensionbuy.com for my upcoming baby shower. I purchased before I read all these reviews and then of course was TERRIFIED after seeing everyone say it's a scam and the hair is gross and plasticy etc etc etc. Needless to say I prepared myself for the worst and even told myself I might not even end up receiving them. But I got them today after only about 5 business days, and although yes, the package does appear to be from China, I am so happy with the quality and look! The colour is rich and has a beautiful undertone that matches my hair perfectly. The hair itself is super soft, looks 100% real and doesn't have any plasticy looking qualities in my opinion. The wave is soft and subtle and the clips are strong. I haven't washed or applied heat to them (and probably won't for awhile) as I'm happy with their current look. Maybe that's when they'll fall to pieces and become burnt plastic- who knows. But for now they actually look beautiful, and I've been wearing human hair extensions for years and years so this isn't just a first buy opinion. They provided me with a tracking number but I never got any confirmation emails from them and actually couldn't track my package at all, so I kind of just told myself I'd wait and hold my breath. So maybe not the best site mechanics and customer service but as stated I am perfectly content with the extensions and would 100% buy again.

Thumbnail of user taylorb163
1 review
13 helpful votes
May 21st, 2019

I ordered 2 sets of 20" tape ins and they for one messed up the order and charged me twice. It took me a week to get a response from anyone and they insisted I was only charged once until I showed my banking records. Once they finally refunded me my package then got lost and they said they'd start a claim with fedex. I was then contacted and told fedex was ignoring them so I called fedex to get informed that it was the company ignoring Fedex! After getting the claim number from fedex I emailed them back with the claim number saying fedex had informed me there was some miscommunication because both company thought each other wasn't answering to have the lady tell me she'll finally just resend out my package (there was a month of back and forth) at this point I didn't even want the extensions because the company had messed me around so much so I asked for a refund and we went back and forth for 4 emails and each time she just kept repeating "we will be resending the package right away I hope you're okay with it" now I'm still without my $200 and/or hair extensions and Left with a massive headache.

Thumbnail of user michelled318
1 review
0 helpful votes
November 1st, 2018

I bought this product because they claimed they are selling virgin hair. It is not and you first noticed that as soon as you see the packing. I know quality hair and I know this Isn't it.

I haven't install this hair yet but don't expect nothing but a months or two wear.

This is first time buying from this company and It will be my last.

Regretfully

Thumbnail of user emmab165
1 review
0 helpful votes
August 13th, 2018

Took ages to receive order, which arrived after I needed it. Tried to cancel told already been shipped so too late.

Told 30% re-stocking fee plus return postage.

Appalling service

Thumbnail of user tiffanyb52
1 review
13 helpful votes
May 30th, 2016

I've ordered from this company about 5 or 6 times. I was satified with the quality hair and shipping times until my last order which was almost 2 months ago that I still haven't received. I contacted customer 2 weeks after placing my order and was told it shipped and was given a tracking number. When tracked it says its a pre-shipment, meaning they are preparing to ship it. Its been 2 months and still nothing has changed. It still says its in china and its preparing to ship. When I contact the company they say that the shipping information isn't up to date and that its shipped but yet they don't show any proof of it. I am a regular online shopper and haven't had any issues with usps or other shipping agenices tracking systems. I doubt it takes 2 months to update a shipping record of an item. I was told 6 days ago that they would send it again as express and send me a new tracking number... still no word or package from them. I am beyond fusterated now. I wanted to have these in time for the beyonce concert I just attended and didn't. Now I'm just over it and want my money back. As for the quality of the hair from past experience, its ok. I don't wear it for long periods of time nor do I dye it so I haven't encountered some of the other issues others have. I have notice that the cury hair does become very tangled and matted after time which can be a pain to detangle. I rather toss is and buy a new bundle.

Thumbnail of user kathyh583
1 review
1 helpful vote
July 20th, 2020

This is the second time i ordered extensions from these people snd neither time was right i ordered blond they sent me brown i lost $120 just like that!

Thumbnail of user taralynnb
1 review
7 helpful votes
December 30th, 2018

Not high quailty hair. Feels like doll hair! Be prepared to brush 1000 times a day. It feels like Barbie hair, sheds like crazy and the tape doesn't hold. You'll need to retape them all with higher quailty tape. I am a hairdresser wearing and applying all types of extensions, these are the worst I've seen. The customer service SUCKS.

Thumbnail of user andreaw138
1 review
6 helpful votes
February 22nd, 2019

I ordered $300 Worth of Peruvian Hair From this place. I never received the order or they sent it somewhere else. I will never order from here again. You contact them and they dont even care.
Never Again.

Thumbnail of user aa263
1 review
0 helpful votes
May 7th, 2019

Doesn't get any worse than this. Stay away! Scam!

Doesn't get any worse than this. Stay away! Scam!

Thumbnail of user lisam430
1 review
1 helpful vote
May 3rd, 2017

I placed my order on Saturday April 29th I paid for 2 day shipping total $113. They took the money from my account and I have not received my order and they will not answer the phone I left multiple messages they have not returned my call. Their website is down. I called my bank and will start the process of getting my money returned if I don't receive it by tomorrow. Worst Website ever

Thumbnail of user peggys138
5 reviews
2 helpful votes
September 18th, 2018

Not happy at all with this company. Had I had known it came from China I never would of gotten it. To ship back PLUS take a 30% restocking fee is rediculous. And the hair is not at all what it claims to be. Buyers beware! Never ever buy their product. Spend the extra and get real hair!

Thumbnail of user shannonb21
1 review
13 helpful votes
May 7th, 2013

If i were you. I wouldnt give this company your money. A friend and i ordered hair extensions and got it 2 weeks later. (website listed it as 5-7 bussiness days) we didnt complain. When it came i was shocked. I ordered blonde hair #6 and it was dark brown? My friends hair was a dark black when she ordered a lighter black but it still worked for her. But for mine i needed to change it to an actual blonde. I was hesitant as i read reviews online that they dont even send you anything back. I told them i wanted to exchange the item and they said no it takes too long to process... if you want you can have a $5 discount? Really... thats not really a professional response and i paid way more than $5 can compensate. So i responded that i would not exept their $5 and wanted to do an exchange. (btw my friend really liked hers so far)

AND Stupid me, i ordered another extension set online because i was very impatient and paid express shipping. Waiting a week and half and my shipping status was still at processing.

I contacted them at *******@hairextensionbuy.com and this was their actual response.

Well, sorry for the delay reply, we have already checked the record for this order, because you contacted us before said you want to exchange the item, we confused, so the workers here paused the order and send emails back to confirm it with you or anything return, just forget that, and we have inform the manufacture to process your order now, it will be available for shipping in the next 5-7 business days, once it will be shipped out, we will contact you back to confirm that, please do not worry about it!

Best regards,

Hairextensionbuy.com

Hmm. That doesnt make sense. Why would i purchase a new set and pay for express shipping if i didnt want them right away...? I found it very unprofessional, rude and this had very poor grammer...

I asked them to cancel my order as i will not wait another 5-7 days for them to actually ship my order than who knows how long that will take me...

Hope no one has to go through the headache i have with this company.

Thumbnail of user katk27
1 review
3 helpful votes
May 18th, 2017

Ordered a clip in hair extensions, the website stated that the procesing time is 2-3 bussines days, took them over a week to ship my order, when I finally received a confirmation email, the tracking number was wrong, called them, left messages and email, they were not returning my calls or emails, I still haven't gotten my shipment and it has been over 3 weeks now.

Thumbnail of user lizabethg
1 review
2 helpful votes
October 19th, 2017

I bought blonde Extensions. They sent me brown. I called right away they said they would charge me $30.00 for shipping for an exchange and a restocking fee of 30%. No way I paid with pay pal they would help No they wanted me to Profived a tracking no. That would have cost me 184.00 for shipping. The seller never wanted to work with PayPal. Please read they just take your money and the Hair wasnt what they have posted.

Thumbnail of user brittc4
1 review
6 helpful votes
December 6th, 2014

Horrible business, don't buy from hairextensionbuy.com- complete scam. And they wont refund or accommodate, language barrier during communication, chunks of hair fell out the day i opened the package, before i even wore them- and black hair undyed in blonde extensions. Very thin hair with gaps and chunks that fall out. Go with any other company for your extensions, please, its not worth the trouble!

Service
Value
Shipping
Returns
Quality
Thumbnail of user keishad5
1 review
1 helpful vote
May 15th, 2017

I purchased 7 hair extensions with clips. I received one pack of hair with 3 clips and some false lashes. The Lashes and clips were freebies. So where the heck is the 7 pieces of clips? The Rep said it was the correct package. Where are the clips and it is one piece of Hair one Track. How do I get them to communicate with me?
Who do we contact to have this site removed or flagged.

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About the business

Hair Extensions, Clip In Hair Extensions, Weft Hair Extensions, Human Hair Extensions, Human Hair Weave, Clip In Extensions, Buy Hair Extnsions, Pre Bonded Hair, Up To 50% OFF at www.hairextensionbuy.com

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