Gurney's

They cancelled my order but never notified me and didn't refund my payment until I made a stink about it months later.

HORRIBLE. Bought items that showed up in the winter. Returned them in spring as told to. Spent nearly a year trying to get a refund, as they didn't have anymore stock I wanted. Now that they sold out to Gurney's, the store credit doesn't work either. Total rip off.
DO NOT ORDER FROM THIS TRASHY COMPANY!

Ordered a white mammoth mum dormant root and also a red mammoth dormant root from Gurneys. They came in the mail with ice and snow on the ground in Nebraska. The white dormant root had life in it. You could small leaves forming on it. The red dormant root was dead as a door nail. I have been planting plants 50 years and l know a dead plant when l see it. They shipped the plant dead. Called and they said they were out of stock. Could not hardly understand the person on the phone. (Bad English) anyway l asked for money back and she said No. So l am out about $21.00 dollars including shipping. Please do not buy from Gurneys as they are deffinitley a big rip off..

I have purchased many things from Gurney's and have been highly disappointed. This past year in the late winter I ordered blue marigold seeds. They were clearly yellow. Also the other seeds I have purchased don't germinate. Do yourselves a favor and go to your local garden center. I will gladly look at the magazine but will never purchase from Gurney's again.

My zone 5 requires planting after Mother's Day. Just received my tomatoes peppers and eggplant last week June 8 and planted them the next day with some coverage so the could adjust. Why did it take so long to ship? I was hoping when they arrived they would be nice hardy matured plants. BOY I WAS Wrong!
I guess you get what you pay for…. Will NEVER order from them again. I want my money back!
Please see pictures and video of what I received.

I ordered over $100 of seeds and plant starts in February with a promised delivery in March. The bulk of the items were delivered in May too late to use this season, three items were missing, and they had the nerve to bill me more than the original total! The experience was completely unsatisfactory and I received nothing more (to date) than automatically generated responses from customer service.

The tree I ordered never arrived. They said it had shipped. Since they had shipped it somewhere, they refused to reverse charges. Never again!

I placed my order January 24th 2023. I was given a shipping date of 1/30/23 with 4 weeks to deliver. I only ordered seeds ($100). My planting season for starting the seeds starts in April at the latest. By May I want a 3" to 6" plant. It is now 4/25/23 and I still do not have my seeds. They are not lost, they did not ship until the end of April. If and when I ever get my seeds, it is way too late to plant them this year.

Jan 8 0rdered5 trees all in stock.April 16 received one tree saying the other 4 out of stock.You can see from my photos how irate I am.What is their gimmick.They had guaranteed payment.Why do they do this and shamefully say sorry.Causing a loss of enjoyment.Who supervises this blatant fraud.

I buy my garden seeds every year from Gurneys. Their seeds are the best and I always have a beautiful productive garden. They carefully package and ship in a prompt manner. Plants are healthy and packaged to withstand the trip. They offer great deals and give good discounts to return customers. Their catalogue is free and beautiful, you can also buy it all online. Have used them over 5 years and love their products and service.

I will NEVER order from this company again. Product (if they can even fill the order) is subpar. 1/3 or what they sent did not grow and I grow a wide variety of fruits and vegetables so I'm not a novice gardner. I placed my order and paid the amount indicated. They were unable to fill several items then kept sending me a bill wanting MORE money for the crap they did send. I've called twice now to get it taken care of. Absolutely absurd way of doing business.

I have been waiting now for over a month and despite the items ordered being "available for shipping" they have yet to ship them. I plan to cancel my order week or barring that institute a chargeback. Absolutely useless customer service too.

I've waited 2 months for my order. Still waiting. I'm up to 10 e-mails for status. Nothing. They have my money. I don't have my products for spring activities. I did get several 'out of stock' notices & asked if my account was credited. Again, crickets. This company should be avoided. There are plenty other reputable companies out there that I"ve dealt with & provide great products & service. This is my first try with Gurney's

Like others - ordered plants April 1. Plants shipped 4/20 arrived 4/28 afternoon, all dried, damaged, and DOA. (A few dried pieces of newsprint amongst the dried roots was the haphazard effort to preserve moisture during the mule-train shipping.) Telephone service subcontracted to far-east promised replacement by 6/3. Never arrived. So, Gurneys has my $210, I have no plants, and I have 8 2-foot deep hopes in my backyard. These guys are fraudulent - steer clear!

Maybe I got lucky, but I ordered twice from Gurney's and they were not bad experiences. The first time I ordered a peach tree and it came perfectly packaged, in good timing and the instructions were simple and easy. My peach tree is growing strong two years later with no issues. It is just as resilient as it was advertised. The second time I ordered a pack of variety roses, and 3/5 thrived. Gurneys was good for me, but I can only vouch for my peach tree and roses.

If I could give this company a zero rating I sure would. Was shorted 10 strawberry plants. Ordered a blueberry bush it came just laying in box completely dried out a brittle stick. Have never been so disappointed in a company. Customer service was a complete waste of time. After repeating myself 6 or 7 times he just didn't know had to consult his supervisor then disconnected what a surprise. Never again last 80.00 dollars you will get from us.

Not only did they delay my muhly grass order numerous times but the ones they sent were DEAD.
They had the audacity to add shipping charges to a " replacement " order that wasn't even what I originally ordered and now I have to wait for that.
This is not a business to deal with if you want your garden to grow or grow in accordance with planting times.
Throw your $$ away and save yourself the angst of dealing with them.
Horrendous experience!

I ordered plants that needed to be planted in early spring. I was told that they would be shipped the first week in April. They kept delaying my shipment back by two weeks. Then today (May 22) my order was cancelled without any kind of communication from them.

I took time to kill the grass on my hill for these plant, and I was ready to plant them in early spring. I wish I could rate them negative stars.

I placed an order for tomato and pepper plants in early April. I live in a hot climate and HAD to get these plants in the ground ASAP, because it quickly gets so hot that nothing grows. They told me the plants were ready to ship and would do so in 2 weeks max. Well, I just today received the order nearly 2 months later!
The worst part is that they changed the expected shipping dates without a word, like others have mentioned. When I contacted support they just gave me a canned response, and said they would put a note on my order to have it shipped right away. Lies! That was weeks ago. Some rush! Now it's far too late to plant.
On top of that, the plant quality is downright awful. The plants are far too tiny for what I paid. They're all clearly nutrient deficient with yellow leaves and purple stems. One of the tomato plants was nothing but a stick! How can any company ship something that's near dead?
The roots were wrapped in tight plastic that probably starved them of air. When I unwrapped them, the dirt was dry. It's a wonder anything lived through the mail in our heat. Hopefully some of the plants can recover enough to plant in the fall, but I have little hope.
I would NEVER order from here again. The only reason I did was because they lied and said plants were ready to ship.

When purchased, their strawberried, asparagus, and other items were much larger and healthier than what is available locally

I placed an order for sunflower seeds and a few bulbs nearly three weeks ago. I had to pay over $10 in shipping so I expected that I would receive my order within a reasonable amount of time. Customer service is slow to respond if they do at all and they did absolutely nothing to get my order to me. I am still waiting. My advice is stay away! I will never order from them again.

Ordered 3 momth ago July. Very disappointed at the tiny plant I just received. Refer to picture the large plant just bought in Oct is a beautiful plant through another Nursery. This tiny blackberry just received from Gurney's very disappointing.
Still waiting to receive my 2 Raspberry bushes. Preparing to be sadly disappointed
I feel a bit ripped off. So much for ordering early.

Ordered in January. Mid April now and still waiting for most of plants to arrive.
Wait and wait and wait and go to their website every couple of days. The promised date of delivery keeps changing, but the products are never sent. Getting too warm to be planting trees now.
They delivered a dead, dry stick for a tree.
Some of their stuff has grown though, so it isn't all that bad.
Won't be buying again from them.