Gurney's

After placing my order I received tenativ shipping dates. Okay, no problem.

After several times of the ship date being moved I called. After breaking the language barrier, see the people from India do not speak/understand English well enough to get my point across, I was transferred to an American based supervisor.

Well guess what? Not only had they been pushing my ship date, they didn't inform me that some of my order was unavailable. I had ordered several apple trees that were suddenly unavailable. Main problem is that certain trees are needed to cross pollinate each other. So, not only do I have several holes in my yard for no reason, I have trees that are coming, some day I guess, that will be useless. No alternatives were offered. I really don't think they care. This was my first and DEFINITE last time ordering from them. Shop local.

They are however still accepting orders/money for the unavailable items.

I ordered a lily and received a bag of dirt, no bulb, no seeds, nothing! When I called customer service they would not refund my money, just give me a certificate to purchase something from them, another bag of dirt I guess. Not impressed nor will I buy from this company again. Very disappointed.

I would give Gurney's a zero if that were possible. The tomato plants were all dead when received. Called customer service to get a refund. No refund was permitted but you can have replacement plants. I was told they would prioritize the new ones. That was a lie. I called a month later and was told they still wont ship them for another month. DO NOT buy from this company.

I originally ordered raspberry plants they were rotted when they arrived. They replaced them with more rotted plants. So since they won't give your money back I ordered flowers I believe it was June never received a them until the beginning of November and the rest end of November. Needless to say no of them came up this year. I always heard that Gurneys was good. NOT! So I have nothing to show for $60 worth of plants and over $40 in shipping. It makes me sick I wasted that much money.

WORST EXPERIENCE EVER! I am so disappointed. One of the items I had on my order was cancelled by Gurney`s but there was no communication about it so they refunded the money to a card that does not exist anymore. The way a figured it out is when I logged in to check on my order which is late about 3 months now and still not here. I called customer service and their representative said she can`t do anything about it because the transaction is pending but to call 5 days later and they have their way to cancel the transaction and will send me check. Today I called and they said it is too late now and they can`t do anything about it. When I asked to talk with a supervisor they told me they don`t have any! I don`t understand how companies like that can be still in business! Do not waste your money and find another company to do business with!

I ordered several plants in July of 2020, here it is in October and I just received my first plant. The box I received was supposed to have 2 of my 4 items in it but only had 1. When I called customer service to alert them to this, they told me that it was fed ex's fault!?! How is FED EX responsible for their failure to pack a box? At first they were going to resend the missing item, then they didn't have it, then they were going to give me a credit because it was "someone else's fault". After 25 minutes I finally convinced them to give me a refund as we are now out of planting season for the item. Never buying from this company again and I will not buy this brand from the big box stores that carry them either.

I have ordered from gurneys for my significant garden for years now but the last 2 years they have been awful. I placed my order at the beginning of the year so I could have everything I needed for my spring crop and haven't received anything in time to plant on schedule. I did get a couple partial deliveries for my winter crop but they shorted me multiple items. Still waiting for some of the spring order to ship. I've emailed and asked for updates or a credit and got no response... ever. Then I sat on hold forever to get someone who barely speaks English to tell me it's all on the way. That was months ago, still shows ready to ship. $200 down the drain. I'll never use them again.

I wish I could give them a BIG FAT "ZERO".
I ordered plants 7 weeks ago. Still not shipped! It doesn't do any good to call customer service. They tell you they will escalate shipment and it will ship ASAP. Wait 7 days, still only received 1 part of the order. Another part shipped yesterday. They rest will be escalated and will Shipp ASAP. Now, one part is on back order and not expected in until middle of next month, so it should ship by the end of next month. WTH? I will NEVER order from this company again. And people are complaining because Amazon is putting them out of business? Guess what, I am going to reorder through Amazon and cancel my whole order. Imagine that!

I placed an ordered for live tomato plants. They were shipped FedEx Smart Post. I was given a delivery date for 3 days after they were shipped! They arrived 12 days later, dead! In the meantime I called Gurneys and was told I had to wait 10 to see if they were delivered because they have a contract that says they have 10 days to deliver. Why would you ship live plants, seedlings at that, knowing they had 10 days to deliver them. I also received a Gooseberry plant a few weeks before that was a dead stick with 2 wrinkled dead roots. That was delivered in 3 days but was already dead. I called and they wanted to give me a "credit" voucher. No Thank you. I want a full refund as stated in your "guarantee " I will never order again from this company. The shipping cost was outrageous for them to be shipped the cheapest version of FedEx!
No precautions were made for these plants to stay hydrated especially with knowing it could take 10 days. These were tiny, delicate seedlings.

They advertise 20, 30, 50% off. Plus free shipping. When I called to place my order, I was told the codes all have expired. I had 5 different codes. Even with the one code it came out more than the advertised price. Good thing I called to place my order. Asked to speak to the manager. There isn't one.
Very disgraceful.

Garden has been ready to plant since mid-March. Ordered seeds from Gurney on April 2nd and still have not received them (April 16th). Last purchase I will be making fro Gurney! Much better service fron Burpee!

My order was for seeds, seedlings, and fertilizer. Ordered in mid March, observed some seedlings were not available until mid April. Order arrived first week of May with 3 chocolate cherry tomatoes dead. Herbs suffered but are getting well. Big Beef tomatoes recieved in good shape and are doing well. Still to be sent is a packet of multi sweet peppers. All in all, first time ordering plants and likely will not order again and certainly not from a Northern nursery. I've since sowed some replacement tomato seeds and will endeavor to shop locally. My State Region is South Carolina. My sugestion is don't use US Postal System as my order was delivered 4 days later than first reported. I'm retired on fixed income with meager garden that keeps me busy. Likely, I could save more on good fresh food by buying from local groceries. By the by, I did plant the subject tomato plants just in case they could be refreshed or recover but no joy. Ray