Gurney's

I ordered 4 tomatoe plants 2 pepper plants just got here all dead will never order anything from them again

Ordered tomato plants in March. The person I spoke with told me they would be here by May 14. Called several times when they weren't here yet to be told they were ready to be shipped. Kept getting emails with the shipping estimate getting longer. I finally called and told them to cancel the order. I was told that they were already packaged to and I couldn't cancel them. When I spoke to a supervisor I was told that they were going out the day after Memorial Day which would be Tuesday. She assured me that they would send them expedited shipping and I would have them in 2 to 3 days. She even told me that they would credit my credit card if I did not have them by Friday. On Thursday I finally received an email that a FedEx label had been created. On Friday I saw that the package had just been picked up. It was going FedEx Smartpost (through them to the regular post office) adding another week to the arrival date. I called Gurney's requesting the credit to my card as promised. The guy I spoke with told me he saw reports of my calls including promises of shipping dates as early as the 20th and he was embarrassed that the information I had been given was incorrect. He offered me a $10 merchandise credit, but refused the promised credit card refund. Like I'm going to order anything from them again. I'll be lucky if they arrive alive let alone have any tomatoes this season.
Save yourself time and aggravation. Order from Burpee or any other nursery even if it might cost a little more. You'll thank yourself later.

If you order seeds or gardening supplies, then Gurney's can be great and fast to ship. They have serious discounts that are hard to pass up, like $100 off a $200 order. You really can't beat that deal.

However, I will never bother to order plants or bare roots from them ever again. In 2020 and 2021, Covid was creating a serious impact on shipping dates -- I get it! I was patient and understanding even though plants were being mailed out way past the initially promised ship date, during the scorching temperatures of high summer, resulting in plants arriving either dead or mostly dead. I never contacted them to complain. And even though there are still massive issues with supply chains and shipping in 2022, I don't think those are the reasons I still haven't received two items out of the three I ordered almost TWO MONTHS ago. When I ordered those items, the site clearly showed that they were in stock and would be shipped within TWO WEEKS. Nope. I suspect they oversell items like an airline overbooks seats on a plane. The estimated shipment dates in their order confirmation email quietly pass by without any follow-up from them. Then they'll eventually ship out one item at least a month late, and the estimated dates for the remaining items in the shipping notification email for the first item will show that anywhere from two weeks to a month have been added on. Even those dates are likely to get pushed back further without any word from Gurney's

Can't Gurney's computer system track the past-due dates for the items they've sold and send out emails to the waiting customers to say, "Hey, we're sorry we're late. Here's the new estimated date. Would you like to keep waiting or request a refund?" But then that would invite people to do what is well within their rights to cancel massively overdue orders and not be strung along for months as the weather continues to get hotter and hotter.

These people take your money with no intention of shipping your items, when you call there is no customer service available.

I ordered tomato and pepper plants on 3/2/19. I was told they would ship on 5/16/19. I called about 5/13/19 to check on delivery and was told they would ship 5/17/19. I waited until 5/22/19 and when I had still not received the plants, I called. I was told that the new ship date was 5/27/19 and that the shipping date was an "estimate", that it could be later. No explanation was given. The rep offered to make my order a "priority" but he couldn't tell me what that meant or when the order would ship. I asked to speak to someone in Indiana at company headquarters but said I would have to call back during business hours the next day. I did call back the next day and the rep told me he had no way to transfer my call to Indiana(he was in India) and nothing he could do to help me. Supervisor could not help either but said he would email someone in Indiana to call me back in 2 hours. Guess what, no call back. I called again. Talked to a supervisor who, after I fussed at him for several minutes, agreed to transfer me to supervisor in the states. Was about 5 minutes on hold and then did speak with someone in Indiana who could not tell me much more than the previous 5 people I had spoken with in India. She said that they had plenty of plants but there was a "shipping problem" and they couldn't ship things out as fast as they wanted. They were stopping all shipments as of today, 5/23/19, because of holiday weekend and would resume shipping 5/28/19. She could not tell me when or if the shipment would ever ship as they were "getting close to the end of their available shipping season" because it would be too hot to ship soon. I asked to speak to her supervisor who told her to tell me they could not guarantee that I would ever get the plants. They did give me a refund but now I've wasted all this time and still no plants for the garden. I probably spent 2.5 hours on the phone doing all this. The customer service in India is horrible-they just read from a script and have no answers. Don't order from this company. You'll be sorry you did, as I am.

Ordered mid January... still no seed, and no communication... Burpees delivers within 10 business day. Covid is Gurneys excuse... I am so tired of that $#*!... I will NEVER buy from Gurneys again... ordered $150 dollars worth of seed & they do not seem to care. It's very unfortunate because the seed is good, but customer service is horrible... busiest time of their year & all they have is excuses!

Dave Baker

Not sure how they stay in business. Do not order from them. Go to Burpee or Bonnie. Horrible plants