Gurney's

They cancelled my order but never notified me and didn't refund my payment until I made a stink about it months later.

DO NOT ORDER FROM THIS COMPANY!
I've placed (3) orders for both seeds and live plants for my garden. Two out of the three plants arrived DEAD and their customer service 'offering' of compensation didn't even cover my shipping costs. THE WORST customer service is terrible... it's taken me several attempts to get a reasonable 'credit" of ($10.00) AND THEN after trying to place another order the 'gift certificate' expired within 34 minutes of receiving in my email. TERRIBLE, TERRIBLE! I spent well over $100 with their company. NEVER AGAIN!

I am so so sorry I didn't read the reviews before ordering from these losers. I usually order from Plant Delights Nursery and should have stuck with them this year…Plant Delights Nursery actually delivers items quickly - because they know they are dealing with live plants that need sunlight, water, and TLC, plus they actually CARE about the living products they sell, unlike Gurneys which must be a company of morons or plant haters. I am so furious! I ordered a cherry tree and the poor thing is in some hot warehouse somewhere, with no sunlight and no water. Gurney's Phillipino "customer service" dude was kind but useless…he wasn't able to tell me any more than I already knew; my poor cherry tree is dying in transit. I hate this company and truly wish I had read all these other reviews before I ordered from them. Lesson learned the hard way.

I was a long time customer of Gurneys and was always happy with the seeds and service however over the years I seen a constant drop on product quality and service my latest and last transaction ever was placed in March 2022 we are now June 20th and I'm still waiting on my last plant to arrive, seeds are non consistent at germinating (probably old) and to add insult to injury when some of my plants arrived yesterday the substituted one bell pepper. Enjoy Gurney Seed and Nursery that's the last dollar you get from me

DO NOT BUY PLANTS FROM GURNEY'S! I ordered 12 tomato plants from this nursery. They arrived poorly packaged. They were not able to get fresh air. Instead of being in starter pots they were wrapped BARE ROOT in plastic... TWICE. They were yellow and limp. They were not properly hardened for zone 3. DEspite this I decided to go ahead an plant them because I am generally pretty good at bringing sad lants back to life. NOT THESE. They are all dead. It only took 3 days! STAY AWAY!

They used to be a real nursery, but have turned into some kind of aggregator or secondary shipper. They have no quality control, and absolutely no gardeners or nursery people! Customer service is overseas, and they cannot connect you to anyone who knows anything about the plants they sell. I was sold "thornless" boysenberries that are filled with thorns. When I called to ask about the plants, I was appalled that they had no way to let me speak or email anyone who even knows what a boysenberry is.

I ordered 3 packets of seeds and small planting pots in one order. The 3 sets of seeds I ordered all showed to be in stock. The first package of seeds I received had an expired date on them. The next package of seeds I ordered only had 5 seeds in them (package said 15). I have yet to receive the 3rd packet, with no explanation. I have emailed the company, with no answer. You can not get anyone on the phone currently either. I want a refund on the seeds that are expired, and the rest of the seeds and an explanation as to why I never received an email on why they were backordered when they showed to be in stock. I won't order again with this kind of lack of communication.

Every time I have ordered from here my order is always delayed or I do not receive it at all, they just keep changing the shipping date without any explanation

I ordered some plants months in advance. At the time they said they where in stock and couldn't ship untill the fall. So i proceeded to order and pay for said plants. They charged my card immediately. Now lets move forward to the fall. Instead of my plants i get a card in the mail stating that my order is out of stock and i will be refunded promptly. Yes i got my money back but not until months later. I know its not a huge amount of money. But thats not the point. You take peoples money saying you have a product for sale IN STOCK and then keep the money for months before refunding it and telling them they aren't going to get what they bought. Its not right.

Gardening is a release for my boyfriend and he takes pride in what we plant every year. We usually order from Jung's, but Gurney's sent us their catalog earlier and had a huge coupon if we ordered early. My boyfriend has had a couple of jobs impacted by the pandemic, so we decided to take advantage of this coupon. BIG MISTAKE! First of all, they charged me immediately, so I expected that when it was the right time for our zone I'd get the whole order. I got part of it, a lot of seeds, and that was fine. My next shipment was for garlic and strawberry plants. We paid $5 for garlic and got ONE bulb. I could have gone to Kroger and paid 50 cents for the same thing. I paid $14.99 for a pack of strawberry plants. I got a bag of dirt with no sign of plants in it. Now, I am waiting for my blackberry plant. It was shipped on 4/22 by FedEx. No sign of it, and the FedEx tracker only lists it as IN TRANSIT. At this point, it will no doubt arrive dead and I will have to wage war with them to get a refund. I tried to cancel the rest of my order and they would not let me. It's for spinach and carrot seeds and it's going to be too warm to plant them soon. I ended up having to go buy plants at the local nursery, which will be my go to from now on. They had a lot better inventory, better prices and better customer service. I'll only order from Gurney's again if I am desperate or senile. If there were Zero stars as an option I would have selected it.

I disregarded some of the negative reviews thinking they were just random complaining people--but don't make my mistake! Order elsewhere. The varieties here look so lovely and the price is right, but then YOU NEVER GET YOUR ORDER FOR MONTHS. Yet they charge your card immediately and don't allow you to cancel your order. I ordered over a month ago, and they keep sending me emails saying my order is processing and each time they push the expected delivery up. Now I have missed my planting window and will not be able to get anything started indoors, and STILL no seeds. (Last email says they may arrive in APRIL and I ordered in FEBRUARY.)

The website says they ship seeds immediately. It also says they ship live plants at a safe planting time for your zone. The tree (with bare sensitive rootstock) I ordered came right away--in early March when the ground is frozen here in MI!

I ordered seeds and strawberry roots 3months ago. I receive the seeds a month and a half later. (Three weeks late on planting.) then when I finally received the box of strawberry roots I cld not wait to get them planted seeing it was three weeks past the planting time frame. Opened the box to two AZALEA PLANTS! I called and complained stating I ordered strawberries and the order was wrong and they said oh that 's cause we ran out of strawberries... then they offered me another kind of strawberry. I said you ran out and decided to ship me azalea plants instead of a different kind of strawberry. The the hell do I want azalea plants for! Now it's almost 4 months later and still no strawberries! I will NEVER EVER USE THIS COMPANY AGAIN. Don't waste you time or money this business is a joke that send there calls over seas so you can't even understand the person who you are talking to. Had to rate them and I wld have given a zero but it was not an option!

I ordered Grasses and Cardinal flowers twice this Spring and they never grew. My other plants, from other sources, are doing great so it is not us.