Gurney's

This is not the Gurney's from a decade ago. They used to have great quality plants and seeds and excellent customer service. After they were bought out by some mega-corporation, they became rude, dismissive, and don't care about the quality of their stuff. I placed an order in February and they took my money right away but never shipped part of the order. They kept stringing me along claiming items were back ordered and then finally in May said the item was out of season and offered a partial refund. I will never order from them again. I recommend that if you get emails from them, mark them as spam and never buy anything from them.

Extremely disappointing. Waited a long time for the order to ship and even though my money was taken, the product shipped was not complete. When I called I was informed that they could no longer fill my order (way to let me know ahead of time!), but I would get a reimbursement. This level of customer service is at the very least inadequate and at the most an insult. The bulbs were packed loose in a plastic bag and had taken quite a beating. I have ordered from other garden-supply merchants and was pleased with the results... this was practically insulting and showed the least amount of product care I have ever seen, and I spent early 25 years as a Purchasing Supervisor. Shame on you. I will not be buying from you again and will advise members in my gardening club and on-line blog to avoid your service going forward.

I will NEVER order from this company again. Product (if they can even fill the order) is subpar. 1/3 or what they sent did not grow and I grow a wide variety of fruits and vegetables so I'm not a novice gardner. I placed my order and paid the amount indicated. They were unable to fill several items then kept sending me a bill wanting MORE money for the crap they did send. I've called twice now to get it taken care of. Absolutely absurd way of doing business.

HORRIBLE. Bought items that showed up in the winter. Returned them in spring as told to. Spent nearly a year trying to get a refund, as they didn't have anymore stock I wanted. Now that they sold out to Gurney's, the store credit doesn't work either. Total rip off.
DO NOT ORDER FROM THIS TRASHY COMPANY!

I purchased a 10 pack of asparagus crowns from gurney, and they only sent 5 in the package. Either they have dumb illiterate American employees, or illiterate illegal immigrants doing the counting. I mean we are the only counting up to 10 here. How do you mess that up. I can't reach gurney on the phone to help them correct the ai problem. Mean while I have already dug out the trench to plant for 1O. How incompetent can a big company be? Their website is so lame you can't even post a pic. Never order from this company if you are looking for quality service.

Was nice that they didn't ship until time zones said but all live plants were dead when they arrived took days to get to us and none of our seeds grew. We have tried a couple different years and not for our region save money and time we babies ours inside house for weeks with taking th out for sun. Don't work for our area.

We have done business with Gurneys for 50 years. Received two packets of cucumbers that arrived with no seeds in a large order. We Asked for a replacement and they wanted to charge $5.00 to ship. They would only take a 55 cent stamp on an envelope to ship. FIVE DOLLARS, are you kidding me? Called them back and asked to be taken off their catalog list.

I was able to speak with a live person in customer service, but they did not resolve my concerns about a shipping date. I had asked that my shipment be delayed until I could possibly plant the elderberries I ordered without having to dig through three feet of snow. This conversation occurred about two weeks before the shipment was made, so I cannot understand why the shipment could not have been delayed.

The plants were a good price. I hope the quality is good.

Despite claims that seeds would be shipped for timely planting in my zone, most of my order arrived too late for optimal planting. After over a month of waiting, I purchased seeds locally, and emailed Gurney's asking my order to be cancelled. This resulted in Gurney's sending me an email two hours later stating that my order was shipping.
Other issues - items that were in stock at time of order, were not shipped. I received notifications weeks after placing the order that stock for specific items was depleted and would not ship.

"The message I sent to Gurney's) Received the above order #*******200 and to say the least very disappointed in the quality of not only the trees but the way they were packaged. The one tree was no bigger than a pencil diameter and the other was slightly bigger. They came wrapped in plastic and a few newspaper shreds that I guess were supposed to encase the roots. The trees were out of the plastic wrapping when I opened the box and the roots were dried out. I have ordered trees from other nurseries and they came with the roots wrapped in wet, grass like substance. For the amount I paid for these trees I would think you would take better care of shipping and handling. I took pictures of the items I am writing about but do not see where I can attach them. If this is the normal for your company this will be the last order. Jay Miller

I placed my order January 24th 2023. I was given a shipping date of 1/30/23 with 4 weeks to deliver. I only ordered seeds ($100). My planting season for starting the seeds starts in April at the latest. By May I want a 3" to 6" plant. It is now 4/25/23 and I still do not have my seeds. They are not lost, they did not ship until the end of April. If and when I ever get my seeds, it is way too late to plant them this year.

There is no way that an item 6 hrs away should take 5+ days to deliver... free or not you need to devise a better plan for your shipping or use a better company... this was supposed to be a mother's day gift

I will never buy from this company again. Don't let me buy something if it's out of stock, this is a waste of my time and now I'm beyond the planting dates for the things that I ordered. I only received 3 out of the 13 items that I ordered and it took a month to receive them. Worse than that, I paid $20 in shipping which was supposed to cover all of these items, and the shipping wasn't refunded. Stay away from this company, if your experience is anything like mine you will receive several out of stock notices by mail and email and eventually have to cancel the remainder or your order, only to not receive all of your money back. I wish I would have done more research but I was enticed by the promotion they were running at the time. (The photo attached does not include the items I purchased that were cancelled due to them being out of stock.)