GunBroker

Once eBay a few years back started getting funny about firearm parts (I am fine with eBay not selling firearms but a shotgun barrel by itself, come on) I ended up finally jumping onto gunbroker.com. Although not particularly easy to navigate at first, once one has the hang of it, navigation proves less of an issue. Let's be clear on something here, gunbroker isn't selling you a firearm, they're facilitating you making a purchase thru a licensed dealer who then ends up transferring your firearm to a licensed dealer in your area who the legally sells it to you. All of this is professionally done and efficiently handled.
The handful of transactions I have initiated thanks to gunbroker.com have been hassle free and no doubt in each case I would never have even seen the item purchased locally, but thanks to the Internet and specifically this site, the world is my oyster! Carpe diem!

I've purchased a rifle and parts from this site in the past year. I've had contact with the broker/seller and/or FFL in all cases and have had no problems. As long as they got their money they've held up their side of the deal/handshake (knock on wood). But I realize this is not always the case and there are scumbags out there, luckily I have not hit on one yet. This is a great site to get bargains and/or base prices, but as all websites a buyer beware! I recommend talking and emailing the seller on large purchases as I have done. It sure made me feel much more at ease.

I sold items on gunbroker few times. Once a bidder did not buy after winning the auction. I followed the lengthy process of getting final value fee credit. When the gunbroker had to issue me credit, the customer service which can be contacted only via email stopped responding to my message. I had to open a dispute with credit card company to get my money back. This company is absolutely rubbish. Don't do any business on the website of a company that has bad customer service and does not even have a phone number.

4/13/2023
I purchased a rifle, paid and submitted FFL immediately. A week went by and no change in the shipping so I messaged the seller with no response a week later. 2 weeks without any communication and not shipping my item seems ridiculous. I'll be purchasing from the shops moving forward.

Update 5/3/2023
Seller finally said "there was a supposed shipping issue" after 3 weeks and that it would be in early week of 4/24. Reached out 4/28 and was told that I would have info by EOD. Nothing and reached again 5/1 with still no response. I just want the rifle or issue a full refund because 5 weeks is REDICULOUS! I run a few businesses and if I did business this way they would all be out of business!

Literally terminated my account that cost money to verify after I had bought 2 or more guns off there and have had account for like a year or longer for my username name of Balsak69. Balsak is a nick name that I even use as a shriner.

Gunbroker is full of wonderful deals. I have completed over 700 transactions on there and never once had any issues. Many sellers offer a secure checkout that allows you to pay with a credit card, or you can mail the seller a money order or check. Being as easy as their site is to use, I find it extremely odd that there are so many bad reviews of this site on here.

Their business has got to be great-2016 gun selling has never been better. I've read many reviews here where buyers and sellers beware, but that is the nature of on-line, not in person, transactions. Stuff happens, and most of it is because of the individual's involved lack of responsibility... GB can't be held accountable for idiots. But they are responsible for the basic mechanics, especially their billing procedures Double charging for their service fees/commission for the purchase of the same gun is unacceptable. They charge you to relist a gun, and when it is sold to someone that doesn't pay and gets resold in their auction(that you paid then to relist it), they know that the commission on the first non-sale must be returned. Their "service" department intentionally dodged the issue and stopped responding to my valid requests. Very disappointed I had to close my dozen+ transaction account.

Customer service is nonexistent. I've written customer service multiple times to resolve an issue on their end so I can list my expensive gun collection for sale and no response. No one is home. I'm now using gunauction.com

I've bought and sold for several years on this site with no problems. However, about 6 months ago two people who had won auctions for guns I had for sale, backed out after the end of the bidding. Gunbroker charged my credit card for both sales that never completed and would not refund the money. I found there is no way to talk to a human being at this company, therefore customer service is non-existent. I'll continue buying here on a limited basis, but all selling I do from now on will be at GunAuction (formerly Auction Arms) At GunAuction when you need to talk to someone, the owner of the business is available and happy to talk to you.

A few years ago I registered with GunBroker.com. They accepted my registration and charged my CC for the $1.00 registration fee. When I attempted to purchase a firearm via their website I received a message stating a long the lines that my order could not be processed because I was a "Character of Suspicion". What? Really? When I received that email I replied to it and requested a refund of my registration fee and told them I would never do business with them again. I've been a gun owner my entire life and a conceal carry permit holder for almost 10 years and I'm a suspicious character? My current issue is that they continue to send me promotional adds and there is no where on their website to call or email and request to be removed. Not a fan Gunbroker. Please stop emailing me

After paying for a gun purchased at auction, I found myself victim of fraud. Gunbroker advertises they will reimburse you for fraud, however all they do is ask you the same questions over and over hoping you will eventually give up. They will not talk to you over the phone and communicate very slowly through email. I never ended up getting any money and was one of the lucky ones to find the scammer and receive my money back. Be very careful it is a well known site for scams.