Terrible as per review - they took my money, for something that was out of stock, didnt post, didnt let me know until I contacted them two weeks later - and no refund offered!
*Since complaining online, they have now offered a refund****
Easy to buy, just what we wanted and delivered on time, but a lot of trouble with your email system of trying to enter codes sent [to let me say where to leave if we were out] and always showed up as invalid. I did it 7 times and was very stressed out by the experience.
Hi Suzanne,
Great to hear you love your item. Sorry to hear your experience wasn't so good. We'll try and get our web designer to make the input fields clearer for messaging... this could also help out other wanting to do the same.
Easy to navigate, good buying experience
Very simple ordering process, well thought out website, with an extensive catalog.
Prices were very reasonable, and shipping arrived when it said it would.
Great experience
Very smooth and easy transaction, goods arrived in a timely manner
Thank you so much, Ross! We're thrilled to hear that you had a smooth and easy transaction and that your order arrived on time. Your satisfaction is our top priority, and we appreciate your support. We look forward to serving you again soon!
We only purchase our Judo Gi's through the Grappling Store because of their fast and easy online processing. Every experience has been very satisfying. Follow up communication is always prompt and solution focused. They have the best quality products, speedy delivery and very helpful staff. We wouldn't go anywhere else for our grappling needs!
The Service Experience is outstanding and the product is of Great quality. Seems to be made with durability. Would definitely recommend to others in need of Martial Arts Supplies
Hi Edward,
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our service outstanding and that the martial arts product exceeded your expectations in terms of quality and durability.
We take pride in providing excellent service and offering products that meet the needs of our valued customers. It's fantastic to know that we had the specific item you were looking for when other stores did not.
Your recommendation means a lot to us, and we truly appreciate your trust and support. If you ever have any further needs or if there's anything else we can assist you with, please don't hesitate to reach out.
Thanks again for choosing us, and we look forward to serving you in the future!
Best regards,
The Grappling Store Team
Took some time due to covid but once stock was in, email sent to let me know it was available. I ordered the wrong size but it was promptly sorted. Phone call from warehouse to rectify order. Awesome job.
Order arrived really quick. I'm impressed with the speed and got my order the next day. The Fuji Sekai Gi is awesome. Great cut Gi and excellent material. Cool Gi bag also.
Love the mat and delivered quick and efficient delivery. The item is convienant to roll up and use anywhere in the house and doesn't slide around when doing drills.
I've bought two suits this year for my son and husband. Service was fantastic, response time amazing and couldn't do enough to help.
Best on the market. With fast response and great product quality.
Hi there Antonio,
Thank you so much for your fantastic review! We're thrilled to hear that you think our product is the best on the market. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you ever need anything else or have any questions, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future!
Easy, simple and the response from the team when issues or problems arise. Great service.
Thank you so much for taking the time to share your wonderful experience with our service! We're thrilled that you found our website easy and simple to use and that the team's response to any issues exceeded your expectations.
We understand the importance of a smooth payment process, and we're delighted that our multiple payment options (Afterpay) added to the convenience of your experience. It's fantastic to know that we can provide a service that aligns with our client's needs and preferences.
Your kind words about our team's responsiveness mean a lot to us. We take pride in ensuring that our customers receive prompt and effective assistance, and it's rewarding to hear when we've met that goal.
We truly appreciate your recommendation and appreciate your trust in our service. We look forward to serving you again in the future!
The purchase was easy, appreicate you having afterpay now as an option.
Product received, the A3 Vulkan Gi Top is a little longer than the a3 fuji gi, but lets see how we go
Received package in a couple of days. Easy interface to use.
Hi Stephen,
Thank you for your wonderful review!
We're delighted to hear that you received your package quickly and found our interface easy to use. Providing a seamless shopping experience is important to us, and we're glad we could meet your expectations.
If you ever need anything else, don't hesitate to reach out. We appreciate your support!
The Grappling Store Team
Easy to navigate. Thank you Very easy process and good delivery
Hi Sarah,
Thank you so much for taking the time to share your feedback! We're delighted to hear that you found our platform easy to navigate. Providing a seamless experience is important to us, and we're thrilled that it made a positive impact on your interaction with our services.
If you ever have any more feedback or if there's anything specific you enjoyed about the navigation, please feel free to share. We appreciate your support and look forward to serving you again in the future.
Thank you for choosing us, and we're here whenever you need assistance!
Best regards,
The Grappling Store Team
It was easy. The delivery was clear with when it came and it did not take long.
It was good it was good it was good till I had to spend 5 minutes being forced to write a 50 character review before I could continue.
I am old customer from your shop.
You always have Good price and fast delivery.
Hi Rafael,
We are thrilled to hear from a loyal customer like yourself and appreciate you taking the time to share your positive experience. It's heartening to know that our commitment to offering competitive prices and swift deliveries has made a lasting impression on you.
Your continued support means the world to us, and we look forward to serving you for many more years to come. If there's anything specific you'd like to see or any way we can enhance your shopping experience, please feel free to let us know.
Thank you once again for choosing us as your go-to shop. We truly value your trust and loyalty.
Great and easy to navigate website! Gi looks awesome.
Thanks for the review Zamir. We hope you enjoy your products.
Great place to shop for all my training gear!
Good and quick service. Got exactly what I needed delivered straight to my door
Overview
Grappling Store has a rating of 4.9 stars from 34 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Grappling Store most frequently mention and fast delivery. Grappling Store ranks 18th among Sporting Goods sites.
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Grappling Store - Helping Build Better Athletes since 1998.
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- Laverton North, Victoria, Australia
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Hello Brett,
We sincerely apologise for the inconvenience you experienced with our service. Your feedback is valuable to us, and we deeply regret any frustration caused by the delays and lack of communication.
We understand the importance of timely updates, and we are genuinely sorry that we fell short in this instance. Rest assured, we take your concerns seriously, and we have since addressed our internal processes to prevent such occurrences in the future.
We appreciate your patience and the opportunity to make things right. We also tried to help resolve this via our resolution centre but we got no reply from you. If there's anything else we can do to regain your trust or assist you further, please don't hesitate to reach out.
Thank you for bringing this to our attention, and we hope for the chance to serve you better in the future.