Overview
Guest Reservations has a rating of 1.6 stars from 1,173 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Guest Reservations most frequently mention credit card, customer service and third party. Guest Reservations ranks 446th among Hotels sites.
Instant Feedback
I booked x3 rooms for 10-19-23 to 10-21-23 for my daughter's wedding. I paid $336.11 for room#324, and paid $314.55 for room#322. These two rooms was directly next to each other. The other wedding guest stayed in the room#323 directly across the hall. All of us reported bed bugs in our hotel rooms sometime in the time frame of 12:36am the early morning on 10-20-23. The hotel personnel on duty told us there was no rooms available to move us to because she had to relocate other guests to different rooms for the bed bugs in their rooms. The hotel personnel told us to go to another hotel or see if we could stay with some of the other wedding guess in their rooms who are located in the hotel on another floor. We did not receive any compensation for the bed bugs from LaQuinta. I requested a refund for one day for each of the rooms I paid for but so far they are refusing to do so. Debora Bernal
Room was dirty, we got 2 rooms one for the adults and one for the kids and they didn't let us put the rooms together, we tried to get a refund they said no, someone reserved some seats for the pool and the people said they can't do that so we sat down and she came arguing and we went to complain they didn't tell her nothing
I have stayed here many times. It used to be good. They used to serve a nice breakfast. Now it seems they don't want you to sit down at their table to eat. I don't like room service. The food isn't as good as it once was. I was charged twice for the same room.
Hi Danny,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
September stayed 1 night, physically went in asked for 1 room and was billed for 3, disputed the 2 extra room charges and my credit card credited my account, then got charged again for the 2 extra rooms. Will dispute it again. This company will never get my business again and I will be sure to tell anyone who will listen never to use Wyndom hotels/motels
Hi B, your satisfaction as a customer is of utmost importance to us, and we are committed to resolving the issue. Please contact our customer support team at customercare@guestreservations.com to help resolve your concern. Thank you.
Accidentally clicked on their link thinking I was booking directly with Holiday Inn Express. It was an ad link. Charged $105 more than the reservation rate had I called or used the actual holiday inn website or called. They put the charges on my CC referencing a hotel in another state to add to the CC confusion. DO NOT use this SCAM Company.
Now they add that they are sorry in the comments below and ask for my contact info because they "will help with my concerns." What help are you willing to provide now that you have scammed my money? It is impossible to reach them as their phone service is autobotted to frustrate you and refer you to call the hotel where the reservation was made. You will never reach a live person. Good luck. STAY AWAY!
Hi Tom, Guest ReservationsTM is an independent travel network, offering reservations and exclusive deals for more than 100,000 hotels throughout the world. We understand that you were surprised to learn that Guest Reservations is not affiliated with the hotel where you made your reservation. We are sorry to learn of this misunderstanding. Guest Reservations tries to be as transparent as possible in disclosing that it is an independent travel network, which is not affiliated with any hotel. We would like to contact you directly to help with your concerns. To keep your information secure, please send us a message with your reservation # and email address used at purchase and we will respond with next steps. Thank you.
I paid Euro 906 to them for room bookings and they charged me an additional Euro 457 for 'taxes, cleaning, recovery fees'. They disguise their website to look very like the hotel website which is part of the trickery. They seem to be linked to getaroom.com. I have emailed them to no avail. STAY WELL CLEAR OF THEM!
Hi Brian, your satisfaction as a customer is of utmost importance to us, and we are committed to resolving the issue. Please contact our customer support team at customercare@guestreservations.com to help resolve your concern. Thank you.
This website seems to be a fraud!
I made a reservation, I received the charge in my credit card but no reservation/confirmation number was received.
There is no way to contact someone to help (by emal or phone).
The charge received in my credit card looks like was made to the hotel considered in my reservation. The hotel is not affiliated at Guest Reservations and they don't know this platform.
Take care and NOT use this platform, please!
Hi Priscilla, your satisfaction as a customer is of utmost importance to us, and we are committed to resolving the issue. Please contact our customer support team at customercare@guestreservations.com to help resolve your concern. Thank you.
Explained upon checkin that we would be splitting the check. Young lady was polite and said nonissue and it would be done upon checkout. Went to check out on our date indicated and was told the one card was already charged. We explained that to the three ladies behind the counter "i didn't have nothing to do with that" came out a few times with a few "sir, we can't do anything about that now and you should've explained that upon checking in". No one cares about your issues here, they're your issues and yours alone. Do not expect any help at the counter for any problems. I did notice that the crew seemed to be nicer to the black community and not a tall white man. I told a lady good morning at the breakfast area, no response, guessing white people are not welcome there. Will not be back.
My senior parents spent a week at this hotel. They asked for a fridge and we're told they would try and get one. Never happened we asked a few times
The rooms are. Not designed for seniors. The chairs are very low like floor height. When asked if they had other rooms with normal chairs it landed on deaf ears AGAIN
Hotel offered my parents a hotel discount for the next stay to compensate for the inconvenience?!
Will not return. Seniors stay away it's not comfortable if you are spending anytime in the room
Oh and the lights are all connected so if you need to use the washroom in the middle of the night ALL THE LIGHTS TURN ON! And you have to insert a card to operate the lights lol
Hi Sherry,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
I accidentally booked the wrong dates. I immediately called back and tried to correct the dates and was told it was non refundable and they could not help me. I will call the hotel directly and I'm sure they will make the change. I will never use this site again.
Hi Michael,
We are sorry to hear that there was an error with your booking and want you to know that we understand how frustrating it can be to have plans disrupted and that we want to make things right for you.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
I just moved here a few months ago from manassas, and so i wanted to have my 2 boys come here to visit, and to stay at a decent motel for the weekend, but i guess because of my address that disqualifies me from staying at the Clarion. That would never happen in manassas, maybe we are better off staying out there for the weekend.
Hi Torrie,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Made a room reservation with, I assumed was Hilton. I made the reservation at 10:30A.M. On August 24,2023. 90 minutes later, I called to cancel the reservation and was told that there was nothing that could be done for me. The excessive charges had already been billed to my credit card company for a trip that won't start for 2 months!
Hi George,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
AVOID AT ALL COSTS. Acted like they were the hotel I was trying to book. Wanted to add $50 in fees to a $100 room. Do yourself a favor and just call the hotel directly. Would've given zero stars of I could have.
Hi Gary, Guest ReservationsTM is an independent travel network, offering reservations and exclusive deals for more than 100,000 hotels throughout the world. We understand that you were surprised to learn that Guest Reservations is not affiliated with the hotel where you made your reservation. We are sorry to learn of this misunderstanding. Guest Reservations tries to be as transparent as possible in disclosing that it is an independent travel network, which is not affiliated with any hotel. We would like to contact you directly to help with your concerns. To keep your information secure, please send us a message with your reservation # and email address used at purchase and we will respond with next steps. Thank you.
AVOID AT ALL COST!
We were searching for a specific Hotel in Mauritius for a business trip for one of our Directors. The approach to the website was as read in previous complaints seen as the original Hotel's website.
Unfortunately, the person making the booking did not thoroughly investigate the site and went ahead in making the booking thinking this was the Hotel direct.
The booking was made and the Hotel confirmed the booking, but we needed a Tax Invoice. We were led to various parties being involved in this booking.
From the Hotel to Agoda.com, from Agoda.com to Priceline.com and then back to Guest Reservations.com with NO SUCCESS in obtaining the invoice.
The website is easy to use and quick to respond to when you still have to make the booking but the minute that the booking is paid, you can't obtain booking details etc. Then the site hangs on completing the prompts.
After three months of emailing various parties and sending WhatsApp, we received an email this morning offering 25% discount on our next booking with them...give them credit, they are persistent in making money!
Hi Lanie, your satisfaction as a customer is of utmost importance to us, and we are committed to resolving the issue. Please contact our customer support team at customercare@guestreservations.com to help resolve your concern. Thank you.
Rip off this company needs to be reported. Wait I'm reporting it! The employees that work for this company are just as big of thief's.
Happy new year rip offs!
Email reciept said $189.? But my bank statement said $268.68. My email copy of the receipt should reflect the total not the total before they scammed me!
Hi Mark, your satisfaction as a customer is of utmost importance to us, and we are committed to resolving the issue. Please contact our customer support team at customercare@guestreservations.com to help resolve your concern. Thank you.
I contacted Hilton Honors and the Hampton Inn directly in Sweetwater,Tx. I did an online chat. I emailed. All I wanted to do was cancel a reservation due to a family emergency. They would not cancel and refund our money. So sad. We are a loyal customer. We booked it 5 months in advance and now cannot make it. They stated it was the way I booked it. I made a mistake and did not mean to book it with AAA discount or whatever they said I did. I am old and made a mistake. It would have been so simple for Hilton Honors/Hampton to cancel and refund however they chose not to. Basically spitting in the face of a loyal customer. Something so simple and they refused to refund our money. D. Pitts
Hi Dale,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
I booked for the wrong dates. I visited hotel in person to ensure all was well. I was assured all was well and that the reservation was cancelled ( for 2 months down the road). I saw that I was charged for the room (even though I had cancelled and it was clear I was not in the room). I called and they refused to offer me a refund. That is BAD customer service. I will never stay here.
Hi Heidi,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
The employees refused to accommodate me and my children after making an accident in my booking with it saying the room was for two adults where it was actually for 1 adult and 2 children. On their website their policies claim that they can accommodate children for free as well as free breakfast. Furthermore, they asked for id from my children and claimed it was on their policies and i checked twice and it was not there! Theyre both immoral and filthy liars. Do not book from this hotel if you want good customer service! People deserve to be treated with kindess and respect from employees.
Hi Romy, your satisfaction as a customer is of utmost importance to us, and we are committed to resolving the issue. Please contact our customer support team at customercare@guestreservations.com to help resolve your concern. Thank you.
The site intentionally misleads you into thinking they are apart of the hotel which they aren't. They then show one price and after taking your card info ask you to confirm this price. Problem is the actual price being charge is lower down on the page and is extortionately higher. Additionally you can't cancel because it's 'non-refundable' but when call the hotel they show they don't even have a reservation made. This site is a scam and it's amazing they let it stay up
Hi,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Booked through this company for three nights in Hue Hin, Thailand. After you make the payment they invoice you for nearly double the price, very hard to get hold of the company from Thailand. When I eventually got through to them by asking to make a booking, they refused stating their policy was none refundable. I might add they I was unaware this is an USA company if I had know I would not have booked with them as I have past experience of being scammed my American companies thru Google.
Strangely this never happens with other countries perhaps the USA should copy the Chinese business practices.
Eddy, we’re sorry you had that experience. Customer satisfaction is our priority, and we would like to help. To keep your information secure, please DM us your reservation # and we will respond with the next steps. Thank you.
Guest Reservations is an independent travel network connecting members with the best possible deals at over 100,000 properties worldwide.
Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.
Guest Reservations Reviews:
GuestReservations.com has a high customer satisfaction rate. Guest Reservations is one of the most trusted platforms for online hotel reservations. To read verified Guest Reservations reviews, see below.
Is GuestReservations.com Legit?
Yes, Guest Reservations is a safe and legitimate source of online hotel reservations. Since 2016, Guest Reservations has made hotel reservations more accessible – helping millions of travelers book hotel rooms online. Guest Reservations customers enjoy exclusive deals and member rates, industry-leading customer support, and a wide selection of over 100,000+ hotels. Any issues with ordering can be resolved by their Customer Care team 24/7.
Guest Reservations Customer Support:
Need help with a booking? Guest Reservations leads by example with industry-leading customer service. Guest Reservations' Customer Care team is available 24 hours per day, 7 days per week. Call (855) 470-1527 to help with your order. You can also visit their website at www.guestreservations.com to manage your booking online.
Business Highlights
- Exclusive Hotel Deals
- High Customer Rating: 4.5/5 Stars
- Industry-leading Customer Support
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Debora,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care