GUESS FactoryReviews 72

It was my first time purchasing from guess factory at first I was scared because All the reviews I seen seen but then I'm like F it I'm going to order it. My package came in 4 days it came in very good condition so for me my experience went very great

Today, my wife (a physician by profession) along with 2 kids (8 years old and 1 year old) shopped at Premium Outlet mall. At Guess store (******* Quil Ceda Blvd Suite 500, Tulalip, WA *******), the customer service was highly highly unprofessional. As she a ton of bags from other places she shopped, she kept the bags in the center couch / table like couch with my son. They forgot the bag at 6:10 and came back between 6:15-6:18. The store manager was highly unreasonable and asked her to leave the store instead of helping her out. When we asked about checking in the camera and her response was things gets stolen all the time and camera are not for that purpose (the response seemed fishy to me...). She also asked us to leave the store. I called nine one one to report the stealing in response to which she also called the alliance security. The security guy was highly reasonable and took our report even though when we were reporting the store manager tried to go back from her stance. Since it was getting late, I just relied on stealing report to alliance security and asked nine one one to stop their due process. I also plan to reach out to the Guess Regional manager to report this incident. It should be all recorded on camera.

In short, highly un-professional staff with lack of ethics and compassion for the suffering ones. Lack of regard as well. The store manager does not deserve to be at this location. I don't know how the company hired her.

I bought a building from y'all and I never received it. 4/1/21. If I don't receive my building I want my refund.

I am in ove. With all.the clothes I order. My only issue was the sandals they were to small. I were a 7.5 but ordered a 8 to small. The shipping was fasted. I felt the need to review because I had seen negative reviews. I will definitely ordered fro. Here agian!

Please do not purchase from the guess factory. On february 1st i ordered an item and it showed up as delivered but no where to be found, so i contacted them, they refunded my money and let me place a new order for the same item at the same price, the SAME THING happened with my second order, i did not recieve it although it says delivered and neither has my first order showed up! I believe this entire site is a scam and they do not actually ship out items. Refering to the tracking information it was shipped from montreal and within a day arrived to my location and was suppposedly "delivered" seems like a scam. Just avoid this site at all costs no matter how good the prices look,

I ordered the "Tylar Quilted Logo Wallet" from GBG through Guess Factory on Sunday January 17th 2020. It was shipped the next day January 18th which I did not expect because there was a warning that orders might take longer to ship due to Covid. The wallet showed up at my house this morning January 19th in great condition, it's a very high quality product. The thank you note was a nice touch. Once again, I recommend ordering from Guess Factory.

I placed an order with this company and made sure to read the fine print regarding returns. They assure you that returns are no hassle - that is not the case. Firstly, they do not advise you that shipping costs will be $26 between Toronto and Montreal. When you place your order, the payment is processed immediately - when you return the goods (even if immediately done) the waiting period is 18 business days upon receipt of the return. This is an outrageous policy. I have the utmost sympathy for the struggles that businesses must endure while we struggle through this pandemic, however this is outrageous. Goodbye Guess - you won't be seeing an order from me again and I will make it my responsibility to advise other unsuspecting consumers of your unprofessional tactics.

Tom Bochynek
Toronto

I ordered a pair of Sienna jeans online Sunday, they were delivered the following Wednesday I used standard delivery, they were packaged really good and included was a thank you card very nice touch. I did not like the way the sienna jeans fit so I returned them to Guess factory outlet in Desert Hills, Ca. I was approached by two sales people that asked how they could be of service I told them that I purchased the Sienna jeans online but did not like the fit on me so they said they would be happy to exchange or return whatever would make me happy so I decided to exchange for the Nova jeans, I absolutely love the style and fit. Customer Service at Guess is wonderful I've never experienced bad customer service at Guess, Marciano or Guess factory. You will be treated the way you treat people in life. Some people you just can't satisfy Guess is number one and will always be in my eyes. I have a 15 year old pair of guess that I still wear so quality is excellent. Thank you Guess don't change a thing please make the black skinny cordoroy again they are the blackest softest pants I own.

My package was lost and at first they were going to start an investigation. Then I recieved an email saying they were going to credit me back, ok fine but didn't credit my shipping or tax! If I NEVER received the items why am I being charged shipping and taxes. You all try to find a way to rip folks off I guess. Still will never shop again and I will tell everyone how tacky guess factory is. I don't even give ya'll 0 stars but since I have to here is 1

I wanted to cancel my order which i didn't receive on time. I was talking to Alaxis Zavala over phone and I would say he is the best person you can talk to. I was so worried about cancelling my order coz I read too many bad reviews about customer service experience. I was so surprised as he is totally opposite of what people is saying. So polite, nice and understanding. He owns the personality of hospitable person. He knows what he can he do to satisfy his customer. Best person, I am so happy. If I will shop again online will be only coz I was impressed by Alaxis service. Thank you for being awesome!