My package was lost and at first they were going to start an investigation. Then I recieved an email saying they were going to credit me back, ok fine but didn't credit my shipping or tax! If I NEVER received the items why am I being charged shipping and taxes. You all try to find a way to rip folks off I guess. Still will never shop again and I will tell everyone how tacky guess factory is. I don't even give ya'll 0 stars but since I have to here is 1