Tom B.

I placed an order with this company and made sure to read the fine print regarding returns. They assure you that returns are no hassle - that is not the case. Firstly, they do not advise you that shipping costs will be $26 between Toronto and Montreal. When you place your order, the payment is processed immediately - when you return the goods (even if immediately done) the waiting period is 18 business days upon receipt of the return. This is an outrageous policy. I have the utmost sympathy for the struggles that businesses must endure while we struggle through this pandemic, however this is outrageous. Goodbye Guess - you won't be seeing an order from me again and I will make it my responsibility to advise other unsuspecting consumers of your unprofessional tactics.

Tom Bochynek
Toronto

I recently ordered several books and thought I would receive hard copies. When I discovered that my order was processed for a link to download an online version only I requested a refund. This request was processed in a very timely manner. I will purchase items from them again in the future as I can be confident that I will be treated as a valued customer if I have an issue with my purchase. Thanks DogPawty!