I ordered two tone deck shoes. When they arrived they were not two tone but one colour. I decided to accept them instead of the hassle of returning them. After wearing them for only an hour l had abrasions on my instep and toes of both feet. This was due to the poor quality in the inside of the shoes. When I rang to complain I was informed that because I had worn them they could not be returned. I would not recommend these shoes.
I have gotten some nifty discounts on wine, facials and yoga classes on Groupon. I'm fan and recommend it to my friends. Not every discount that comes through is one I want to use but that's not an issue for me. The ones I do use provide sizable savings on services or items that I wouldn't be able to afford otherwise.
Completely misleading and dishonest! - All three dresses received are nothing like the ones ordered. Fabric is totally different, cheap rubbish fabric. Front bodice was sewn at the back of the dress! Unbelievable! Sizes were totally incorrect. Ordered a long dress, they sent a short one, ordered a long sleeve, they sent sleeveless. After sending emails and explaining, they only agreed on 50% refund, which we haven't received yet! DO NOT ORDER FROM NINECOLOURS!
No customer service or phone number to contact a live person. Groupon basically sold me tickets to NYC Lantern festival that weren't available. Says refunded but have yet to get a refund. I will give a week until I take further action. Live and learn.
I love this site! I have never had an issue with any purchases, no snags in shipping, and only received top quality items.
Every order made has been processed and shipped very quickly. The prices are amazing for top quality, genuine items.
I've been shopping with ideeli for years and never had an issue. Most recently, I bought three dresses and a pair of shoes valued at a total of $650 for $80 plus shipping. Great items from the Red Sale and Thinkfast Sale and super amazing prices!
Shipping has never been a problem and Jason F. Is super helpful at answering my dumb questions.
Great job ideeli!
I bought Groupon for Zugos cafe. The place is closed permanently. Contacted Groupon customer support thru online chat, ( there is no phone support any more), still no answer back as promised after 3 days. Followed up the same question through email. No response. Very un-reliable.
Some how it said I ordered two of an item which I did not. The customer service sucks. You cant contact anyone and it takes them for ever to get back to you
This was a online service that I just cant cancel. After this I will not use groupon again
I work in hair salon for long time and we do with this cheaply people from livingsocial and groupon all day, but we have special product for there hair since they never come back again they go from salon to salon looking for free service... you get what pay for... losers
I used to think Groupon was the best thing ever, but after buying several things through them I realized the quality wasn't too impressive. A $100+ value curling iron I bought for $30 wasn't as hot as other high-quality ones and it didn't really work well. I'm skeptical of how they decide on the "original price" - I feel like they might have been low-quality items with ridiculous prices that didn't sell well, so they just dumped it through Groupon. I also bought a pair of flats through here and it was really cute but it ripped after about 3 weeks which was really disappointing. On the other side, I bought a Samsung Galaxy Tab II through groupon which I love, so I guess it really depends on what company is selling through groupon. Be more cautious with companies you don't know, but if it's a trust worthy company, jump on it! :)
I placed an order on Ideeli last week. While my credit card was charged, I never received a confirmation email and the order has disappeared off my account. The online chat rep says they have no record of the transaction (again, there is clearly a charge from Ideeli on my card).
Hi there,
Thanks for contacting us here on SiteJabber. It sounds like you may have, accidentally, created a new account on our site. Sometimes, when logging in, if a letter is left out, or there’s a typo, a new account could be created. Because the e-mail address is incorrect, order confirmations won’t make it to your inbox ( as in your situation). We should be able to address and correct this easily if you’ll contact us at support@ideel.com – please include the last 4 digits of the card that was charged, the amount you were billed, and the date the transaction appeared on your statement. Once we have that information, we should be able to search our billing records to locate the order.
Best,
Jason Faria
Director, Ideel Customer Service
5 days ago I ordered Phyto Vitamins and they were open and not sealed shut. Plus the vitamins inside exploited and it was all over the rest of them. I sent pictures and I emailed them immediately. Still have not got a response back with this. The bottle looks so scarey to even look at. Bad customer service.
I have been trying for 3 days and multiple emails to try to cancel the deal that I have live at this place, where I basically not make enough money worth offering. They resort to telling you one stupid thing after the other in order to not cancel your deal.
Horrible!
I purchased a groupon and this was the worse experience I ever had with a place. I have been using Groupon for years however, I've never had to contact them to request a credit or refund for horrible service of the services purchased. I contacted them and after 25 minutes on the phone, they refused to credit me. This company has lost my business for good. I will make sure that I let everyone know how terrible and unfairly I was treated.
What are you scamming the public, had over 15 from dec and jan that were not shipped and now they have been cancelled. This is fraud - how can they claim they are selling items and after you wait more than a month for your items they don't send it. Yet the same products are being sold on groupon.
I just had a negative experience with Groupon. I accidentally purchased the wrong thing and when I realized 1 day later, weeks before the event, they wouldn't even give me Groupon credit or even escalate it to a manager. This company has gone down over the last few years. I recommend to stay clear, not worth the frustration.
I`ve been using such services for a long time already and this one is pretty like the others out there - you can get really nice discounts on various items most of the time however there are times you really get nothing. In general the service is worth using, as for me.
I clicked on an ad to purchase tickets for the summit and they sold me tickets for one world observatory, a completely different attraction. The. Refused to issue a refund because of their fine print. Groupon is a scam and a completely unethical company. Do not do business with these scumbags.
I have had worst experience with Groupon recently. I purchased a Samsung Tab and they sent a defective piece. When I returned it, there was not update on tracking of the product. Now the product is finally in their return center after two weeks, they have not processed the money back into my credit card yet. They do not realize the loss to the customers in opportunity cost.
The second experience I have is for the Starbucks coupon I purchased. When I went to a Starbucks at Price Chopper, they initially told that they will honor the coupon. While paying they tried to scan/enter the coupon number but it did not work. They even did not apologize for that and behaved rudely, thinking that I had exhausted the coupon. I had to pay out of my pocket. That was utter humiliation. With these experiences I would say a big NO to groupon.
Don't waste your money buying groupons. They shut down their customer service phone lines and now you can only deal with the morons on their chat lines. Good luck getting any money back from them! Stop buying groupons and put those idiots out of business!
I have purchased vouchers in the past with no issues. My latest purchase was a watch to be shipped to me. FIrst of all the UPS people left it on my doorstep for anyone to come along and help themselves. Second, when I found I did not like the product I tried to do a return, but the online system would not allow me to access the proper forms. After many emails I was able to get a Groupon Rep. To email me a return label and form. Apparently CANADIANS cannot do electronic returns without assistance.
Overview
Groupon has a rating of 1.6 stars from 5,286 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.
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Hi Joy -
I appreciate you taking the time to share your positive experience. As always, if you should ever need assistance, please be in touch at support@ideeli.com. Happy shopping!
Best,
Jason Faria
Sr. Manager, Customer Service