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Canada
1 review
0 helpful votes
Follow Pankaj S.
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Group On is a scam. They do not look for the customer service once they sell the vendor promotion to customer. After selling they pretend that they do not know u and say simply "talk to the vendor directly". The group on cheats with the customer by showing offers and anything happens wrong... they turn their face away from you. I would advise never buy any promotion offer from them. If you are buying and get the same experience as mine after a while then please blog and save others to buy their offers.

Date of experience: June 9, 2017
Nevada
2 reviews
0 helpful votes
Follow Bill L.
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Groupon Tickets
December 10, 2017

Very misleading and poorly laid out promotions. Event dates are often limited and may not be used. Terms and conditions are hidden way deep in the site and these purchases are not covered by the Groupon Promise. Vendor was not paid either. The vendor said they would honor the purchase for other events so they were great. Groupon is horrible.

Date of experience: December 10, 2017
California
1 review
0 helpful votes
Follow Christopher E.
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Ok, this one's going to be little heavy and not something I would normally do. But Groupon, company and service I have trusted many, many times. Is ripping me off. Paid $338.31 for a 2 night stay at a hotel. They took my money. And on their site immediately told me there was an error on their end and it didn't go through... They still TOOK THE MONEY. When I complained to their "customer service" ugh "live chat", the only option they have, you can't call them on the phone. They told me it was an "authorization charge" for the entire amount of the purchase?!?... What were they authorizing if supposedly nothing was purchased. I believe this is a clear a present scheme to fraud people and hold their money, many times never paying it back. This is so wrong, evil and I know a lot of people out there have had the same experience with this company. It's time to call them out. Groupon you are officially exposed for the rip off artists you are.

Sinserely,
Ex-Customer

Date of experience: July 7, 2017
Florida
1 review
0 helpful votes
Follow Brenda G.
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Don't deserve a one
July 13, 2016

Worst site bought 118.00$ tickets to concert next day found out they were for Texas I live in fl. Called they said nothing they could do. I will never use them again and will tell all my friends not to. Worst site I've seen...

Date of experience: July 13, 2016
Florida
1 review
3 helpful votes
Follow arun r.
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I bought a groupon offer for a specific restaurant and restaurant went out of business.
I have been asking for refund since I didn't get a chance to use the offer(it is still valid) but they keep saying can't refund or give me credit.

Date of experience: December 5, 2012
Texas
2 reviews
4 helpful votes
Follow M F.
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Don't bother
June 28, 2010

Don't bother. Their return policy is horrible. They will not refund shipping even if the item is broken and damaged. I have ordered now 3 times and each time something has been wrong with the item! Now I am out $30 in shipping, crazy!

Date of experience: June 28, 2010
DeeDee L. Groupon Rep
over a year old

Hi M: I want to apologize, but invite you to contact us at orders@ideeli.com to report the damaged items so that we may directly assist you with a resolution. I also encourage you to check out our return policy at http://idee.li/returnpo. Thank you for the comment, it is sincerely appreciated.

Jason Faria
Customer Service Manager

Ideeli, Inc.

Pennsylvania
1 review
15 helpful votes
Follow Parish C.
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I would wait everyday to get emails about Ideel items for sale... not any more. Have not bought a thing since the TAKE OVER by Groupon... so sad that Groupon has absolutely destroyed such a great site as Ideel to shop... so very sad.

Date of experience: February 9, 2016
Canada
1 review
3 helpful votes
Follow G F.
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We have tried to contact them using their website information. They are quite prepared to take your money but if you want to cancel, they never answer and make it so very difficult to contact them. They have changed their 800 number on their website and say they will provide a new number if you pay them more than $3.00. What a rip-off. If you call *******212 which is a free service to find organizations using an 800 number they say they have no number for "Groupon"
I will BOYCOTT Groupon in the future!

Date of experience: September 16, 2019
New Jersey
1 review
2 helpful votes
Follow maria d.
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Return
April 16, 2015

The only reason im giving 1 star I because i cannot proceed without giving atleast one star. Watch out free return apparently means $8.95 to Ideel. Horrible customer service stay away from this company!

Date of experience: April 16, 2015
DeeDee L. Groupon Rep
over a year old

Hi, Maria,

Thank you for reaching out to us via Site Jabber.

I apologize if there are any miscommunications in regards to our return policy. We do offer free returns for store credit, per the return information listed on our website. We offer 2 return options: Store credit for the purchase price of the item and free return shipping, or a refund in your original form of payment minus a $8.95 return shipping fee. You can view the full return policy here: https://support.ideel.com/app/answers/detail/a_id/72

I am more than happy to extend a one time courtesy and waive the return shipping fee to apologize for any confusion relating to our return options. Please send me a private message with your order number or return number and I will have our customer service team take care of that right away.

Please do not hesitate to let me know if I may be of any further assistance.

Best,
Jason Faria
Director, Customer Service

California
4 reviews
0 helpful votes
Follow Judy C.
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I haven't been able to see "My Groupons" (what I've purchased & get the voucher codes) since October 2016. They say they are working on it... but the only way I can get the voucher #'s, etc... for each purchase I've made is to contact someone and ask them to send me the information to my email. This is really frustrating and I'm looking more at Living Social than Groupon now!

Date of experience: March 12, 2017
GB
2 reviews
2 helpful votes
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Great find
April 2, 2017

Only just joined and already brought some jewellery and gone for dinner at Shaka Zula which was excellent.
Next outing is in a few weeks for 5* afternoon tea at Hilton London.

Great way to get out and explore different things.

Try for yourself

Date of experience: April 2, 2017
New York
1 review
12 helpful votes
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Evil thieves.
April 7, 2020

I purchased a groupon for six flags great escape in the amount of $493. It was cancelled by groupon, and instead of them returning my money they converted it to groupon bucks with no warning or permission. Which is of zero use to me. They say it cannot be refunded to cash. How is that when i paid money it should be returned the same way. I should've at least been given the choice. BEWARE!. Do not spend your hard earned money with groupon. Any company that would do this to people in a time like this deserves to be shut dowm. Its criminal.

Date of experience: April 7, 2020
Wisconsin
6 reviews
16 helpful votes
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It's A True Review!
September 6, 2016

I have bought several items at groupon in just about every category. From jewelry, to towels, sheets, and pet supplies. I can honestly say that out of everything that I've bought over the years, I have only had to return one thing! I had bought a pack of velvet hangers and the very first one I used broke. I notified them and they sent me a link for a return label and was immediately reimbursed for the full purchase price! It's pretty hard to beat some of these deals and with the no hassle returns, how can you lose? Maybe I've just been lucky, but after all the items I've purchased I tend to think that they sell quality goods at great prices! I've bought many pet supplies at groupon and the quality is awesome and you can't beat their prices. I've seen the same items at pet stores and just have to smile when I see their prices compared to what I bought them for. I know I'll continue to shop Groupon without a doubt!

Date of experience: September 6, 2016
Colorado
1 review
2 helpful votes
Follow ANNIE W.
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Dont buy any electronic devices with a dependency on an operating system. I bought an HP elitebook that was sent to me loading with illegal software. Microsoft will not verify it and Groupon customer service blames me for not catching the issue within 2 weeks. No the laptop is completely useless. I know only companies with good reputations associate with groupon so I will be informing HP and Microsoft that their products are being sold illegally.

Date of experience: July 11, 2016
New York
1 review
2 helpful votes
Follow Heidi H.
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Really I wish I would have read these reviews prior to shopping ideeli. I have made several purchases but quite honestly I will stick with the other reliable sites I have been using. Frustrating as most on here have said lack of communication items not shipping especially when you pay extra for it to ship faster as well as items being canceled without notice. But it's even more frustrating when you order one item and they ship something completely different. There are many other sites that are much more reliable!

Date of experience: February 27, 2014
DeeDee L. Groupon Rep
over a year old

Hi Heidi,

Thank you for giving us your feedback on SiteJabber. I will make sure to pass along your feedback about the issues you've mentioned and appreciate that you've shared it. When an order is canceled we do send an email and I'd like to find out what happened and why you didn't receive one. I'm also sorry to hear that you received an incorrect item in error and would like to look into both issues to find out what happened.

Please send me a private messages with the orders numbers and the issues you had with the orders so I can find out what happened and ensure that it doesn't happen again in the future. I look forward to helping resolve any outstanding issues. Thanks for being a part of ideeli.

Best,
Jason Faria
Director, Customer Serivce

Thailand
5 reviews
5 helpful votes
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Good Deals!
September 28, 2015

Been a member since 2012, but sadly to say I will miss Groupon Thailand. I am one of those members who loves vouchers for different cuisines and some stuffs that I really could not see much around. I hope Groupon Thailand will be back. I miss you!

Date of experience: September 28, 2015
California
3 reviews
1 helpful vote
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Getaway
February 22, 2018

I would never use Groupon to book a getaway ever again. Worst experience ever trying to cancel through Groupon no phone number to reach out to only email chat disconnected multiple times from chat don't even think the chat is in the United States overall service sucks.

Date of experience: February 22, 2018
Washington
6 reviews
21 helpful votes
Follow Jyoti N.
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Your customer service is beyond inept. Why accept forms of payment like PayPal if you can't refund on it? Groupon bucks is a scam. I used to be a big groupon fan but not anymore. I have lost too much money in Groupon bucks. Shame on you

Date of experience: December 4, 2016
New Jersey
1 review
1 helpful vote
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Downhill fast
May 17, 2016

No discount is worth the embarrassment of having two concert seats purchased the same time obeying all the famous fine print and not seated together. At groupon customer service is an oxymoron. They mess up and have no accountability. We need another player to rise in their market and end the misery.

Date of experience: May 17, 2016
California
2 reviews
8 helpful votes
Follow Denis Y.
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Buying Groupon as a gift for your friends and family is pointless. First of all they won't be able to return your gift and you'll end up having useless groupon bucks in your account and your friend who actually received the gift will have nothing.

Per their customer service, this is normal bc that's all they can say and still live in 1980s. If you ask me it's an ancient system that needs to be updated...

Date of experience: June 8, 2016

Overview

Groupon has a rating of 1.6 stars from 5,286 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.

service
677
value
621
shipping
455
returns
527
quality
532
This company does not typically respond to reviews
+281