GrouponReviews 5,287

Placed an order on 5 June for delivery to Australia. Advised that order would arrive by 19 June at the latest. Contact them for a tracking number and find the order hasn't even been sent on 12 June. Get the run around. Eventually advised that the order has shipped on 13 June to I-parcel and provided with a tracking number. Order delivered on 25 June - only one item was shipped and the rest of my $500 order (5 items) is missing and was never sent. Trying to find out where the rest is as it was all supposed to be delivered 10 days ago. Never ever again! Stay away.

Booked a trip to Azores for 10/3. Never heard back from Azores express and when I contacted Groupon, they told me to hold off 3 to 4 days because they were probably just backed up. Never heard from Azores express at all so when I finally did, my return flight was no longer available. So basically Groupon deals, even though it includes rt airfare, you have nothing reserved after you have paid and the airlines is focusing on filling the seats with the more expensive travellers. Shady practice!

I have had worst experience with Groupon recently. I purchased a Samsung Tab and they sent a defective piece. When I returned it, there was not update on tracking of the product. Now the product is finally in their return center after two weeks, they have not processed the money back into my credit card yet. They do not realize the loss to the customers in opportunity cost.

The second experience I have is for the Starbucks coupon I purchased. When I went to a Starbucks at Price Chopper, they initially told that they will honor the coupon. While paying they tried to scan/enter the coupon number but it did not work. They even did not apologize for that and behaved rudely, thinking that I had exhausted the coupon. I had to pay out of my pocket. That was utter humiliation. With these experiences I would say a big NO to groupon.

I would give 0 stars if that even was possible. Do NOT use this site as it has the worst customer service I have ever experienced.
I bought my dad samsonite luggage and was very excited since it would be a father's day gift. Received a vmail 2 days ago saying I needed to call back and confirm my order to avoid fraud. Ok, sure. No other site requires this but I'm all for extra security. So I call back the number given to me and leave a message with my name and number since no one picks up. Then I receive a message today saying that my order has been cancelled. What?! Emailed the company asking why it's been cancelled since I called and got a snarky response back that they never received a message on their loss prevention number. Too bad the original representative who called gave me her number instead of loss prevention but then didn't have the decency to call me back and follow up to give me the right number or fix the order. Not only that, but the company doesn't even have the decency to try and reach out to Samsonite to place the order again for me. Just said that the sale was closed and that was it. So thanks, ideeli, for leaving me 3 days before father's day with no gift and terrible customer experience. Will be sure to never use your site ever again and recommend everyone else to stay away.

In reading other reviews from prior, it seems there were issues with Groupon, the businesses and consumers. As of today (6/2014), my experience thus far as been stellar. I've purchased mostly services from home cleaning, massage, hair, makeup, nails and more. All of the services I've received have been honored as listed with no issues. My new favorite cosmetologist who does my hair was found through Groupon. She also offers the same price every time I come back with or without the Groupon. In discussion, she loves the Groupon offer because it brought lots of new customers to her and almost a 100% good experience. No issues with offering services she couldn't fulfill or not receiving enough profit. Perhaps these were issues from the past and have been resolved? Regardless, every business I have purchased a Groupon from has provided the service as listed and the experience has been 100% positive. I love the deals and the businesses seem to enjoy the increased traffic. Definitely read the fine print for details and mention the Groupon if booking by phone or type it in if possible while scheduling. Well worth it!

Groupon is not about providing great customer service. It is about taking people's money regardless of the situation. It is like too bad, so sad. At least, Livingsocial will refund a partial refund of your purchase if you are not end up using it. With Groupon, you loose every dollars, forget about any refund. I want to know if there is a federal agency that regulate company like Groupon. I will file a complain so they can investigate this awful company.

I didnt have many really BAD experiences with them until it came to ordering TVs. Ordered one for my girlfriends father, received it in damaged packaging and the remote looked like someone took a knife and put a nice big slash down the surface of it through the buttons. Called them, they issued a refund and had me send it back. Assuming it to be a one time fluke, found another TV, ordered it. It arrived with a bad sensor for the remote. Called in, they informed me the deal was expired so they didnt have any more, and they wanted me to pay out of pocket for the difference on any comparable ones. Its nice that they're sorry it happened, but it keeps happening repeatedly. They seem to have very sketchy distributors for a lot of other products as well. I had a few issues with orders taking weeks longer than they should to even ship out, much less arrive.

I was excited to try ideeli, since I LOVE groupon and buy stuff from them all the time. Don't. First, I bought a three items, WOO HOO! Free shipping? The items came and I chose to only keep one of the items. The item I kept wasn't great quality but I figured it still looked cute. The other ones: one was extremely poor quality and the other just looked cheap. These days, returns are so easy, I thought. Well, it was, but they either give you full store credit or you have to pay for shipping if you want a refund. Sneaky; I was not happy. But I opted for the store credit hoping to give them one more try. I ordered a dress and decided if this wasn't good, I just wanted a refund. I didn't like it, did not look as advertised at all, but since I used store credit, and the amount I paid in addition wasn't greater than the shipping costs, I have no choice but to take store credit. When will this relationship end? I just want my money back! Now I don't even get the choice!

Awful customer service! I purchased an item which ended up being defective so I shipped it back using the return label provided from Groupon. I shipped the item on May 7th however the item was not received to the warehouse until May 23 which is in the same state! After realizing the status of the return had been changed to closed yet I hadn't received by refund, I called customer service only to be told I needed to provide another 21 days for them to facilitate the refund. I will NEVER order from Groupon again. Not worth the hassle.

Received my ferragamo wallet and it was very different from what was pictured on the site. I did the live chat to tell them my merchandise was different. Got Tricia, she was the most unhelpful rep I've had the displeasure of live chatting with. She told me to review my order and come back later. I wanted my wallet issue taken care of first because on the site I bought it as as a final sale. No where during the entire conversation I had with her she told me Ideeli would take the return. Just kept telling me to go back and review my order and then come back to talk to them. What the... I firmly asked to speak with her supervisor and for her give me time frame of call back. She didn't, she just hung up on me. Some lady supervisor called me, didn't bother telling me her name, she told me she wasn't sure what was going with the order and told me hold while she got caught up. (Really? How unprofessional. At least know what's going on before you call) I told the story myself, then she started schooling me about when I should speak... yeah right lady. I'm calling because I'm dissatisfied with a $400 wallet. Do you think I care about the other merchandise right now? In the end, I read her the transcript of my conversation with Tricia and even she admitted her rep had made a mistake. I asked her, what are you going to do about my wallet. She nonchalantly replied, sorry we probably don't' have any of those available so only a return. The way the supervisor handled that conversation was atrocious. Honestly, I knew I was shopping at a bargain site and probably should have stopped me right there and then. I'm not expecting nordstrom or bloomingdale's level of service here but at least try to address the point the customer is trying to make and don't assume we can read your mind. Also train your managers and reps better. I could hear her groaning, sighing, and expressing her frustration at me because I was making legitimate points about what was wrong with her rep's way of handling my transaction. I wash my hands of this site. I thought with ideeli getting someone from bloomingdale's to head their business they would improve; sadly that doesn't seem to be the case. STAY AWAY!

False advertising! I purchased a camera package on May 15: camera body, 2 lenses, bag, and lens cleaning kit. In about 2 weeks I received a camera body and one lens. After emailing 5 times, Groupon support finally said I couldn't get the rest of the purchase and offered to accept it in return or refund $30--for a telephoto lens, bag, and cleaning kit!

I purchased a package and should have received the entire package, not an opportunity to print a return label and then cart the package to the post office.

I've just returned it today so I can't comment on the refund process.