Groupon

While I am usually thrilled with my groupon purchases, this one is really disappointing! :( The Groupon advertises: 4-person dinner or lunch experience package: four dosa, four glasses of house wine, four desserts - Bawarchi Dosa.
Each diner receives the following: * One dosa (up to $9.99 value) * One glass of house wine (up to $5.99 value) * One dessert (up to $4.99 value)
When we got there the manager told us that there are no desserts on the menu that are $4.99 and that we have to pay the difference if we want to order any dessert. He also said we need to pay tax on all the items we order and that for 4 people the tax would not be less than $20.
I did not use the groupon and tried reaching out to groupon to resolve the issue. Their response was, they cannot do anything about it and I need to contact the merchant to resolve the issue.

Biggest "bait and switch" I have seen in a long time. I googled a nearby light show I wanted to take my 84 year old, in a wheelchair, mom to. Groupon showed you could buy a groupon discount for it. I bought it and less than five minutes later tried to book it. The groupon is for a show over 60 miles away. I "chatted" to get a refund and groupon refused. My mom cannot be n a car for a 90 minute drive to go anywhere. DO NOT BUY ANYTHING FROM GROUPON!

Absolute nightmare! I joined as a friend sent me an invite and I wanted a wet carpet cleaner which they had on offer. It's a very longwinded process, where once I waited for the allotted time slot to buy the voucher, the codes then wouldn't work on the shop website, it said invalid, then it came up with error messages, then it said your product will be shipped in next 2 weeks, so I didn't know where I stood. Then I had to ring the shop once and Groupon twice - I ended up canceling the order and canceling my registration. I think you should be able to buy with groupon- i. E -they deal with the shop, instead of you collecting voucher, then having to go onto a shop site- as Groupon and the shop were blaming each other and I was getting nowhere.

Groupon is a scam. They sell vouchers, the businesses don't honour the vouchers then when you email Groupon they don't respond.

I bought a voucher for Woolton Picture House but when I tried to use it the cinema wouldn't honour the voucher. There is no small print with restrictions on the voucher. It clearly states the voucher can be used 7 days a week. It clearly states 'just choose a film, a friend and a date to go'. When I tried to see Harry Potter I was told I couldn't use the voucher to see that particular film.

I bought a voucher for a haircut. When I called to schedule the appointment, I was told that the business has asked Groupon to stop selling vouchers and that they had closed the business due to covid. I chatted with groupin and was told my money would not be refunded but i would be issued groupon bucks. This would be ok in other scenarios but not this one as groupon clearly was selling unauthorized vouchers and the business is closed for good due to a worldwide pandemic. Totally unfair

I always had the best experience with groupon. I purchased the 2 groupons and wasn't able to use them before their expiration and neither was able to extend them. I contacted the customer support and was refunded the balance right away. It says a lot about customer support. Kelvin was very kind and professional and helped me get refund in no time. As a customer we want the best and groupon is the best

They sent me a email that had local deals list, one being half off at Donatos. On the screen that is show they list the name of the company, the discount and big green buy button. I thought great and bought it and thought great until they sent the voucher. It turns out the voucher was only good at one location 80miles away, and they call this local. This was the first time I had used and did not relize there is a bunch of fine print that you have scroll down below the green buy button. I sent a notice to cancell the deal right away (within a half hour) and they said that I missed the window to get refund. Their web page stated you had one day to cancell, but all they would do is give me groupon bucks, no cash back. I will never use them again.

At the dawn of this service it was really good - actions, sales, big discounts and perfect service everywhere you buy the coupon for. The more I use it the more I see that staff is not that happy to see and take thhe coupons. Maby this is my personal observance but I do not feel like ordering groupons anymore.

Customer support is atrocious... if you have previous communication... they claim that they can't see it... they make you go over the whole issue again from the beginning... today customer support was from
South Africa... when they offer you Groupon Bucks as refund don't assume that they will apply them to your account?... I had to go back to them numerous times... I anything goes wrong... they throw you under the bus to fight it out with the vendor who probably knows that there will be no consequences either way... they should look to Amazon who has amazing customer service... For customer service I give Amazon 97 out of 100... I give Groupon 3 out of 100. Get off their site as fast as you can and block their promotions in case you get temped!

THE WORST CUSTOMER SERVICE EVER... EVER. VERY UNSYMPATHETIC BUSINESS!

Groupon bought out Ideel - formerly Ideeli. Their quality is poor and they offer nowhere near the type or quality of vendors that Ideel(i) had. I used to be able to find merchandise from vendors I had never heard of and everything came packaged beautifully, on time, and at a great price for the quality and designer. Some deals on Groupon are good, but they offer the same ones all the time for local activities; however, I had one Groupon that the tour company stated that theu haven't used Groupon in more than a year. I also used 2 Groupons for flower deliveries (ProFlowers) to 2 people and they didn't apply the 2nd Groupon when I purchased them. I ended up losing the credit since I couldn't use out it in the time frame allowed and no one else I knew could use it. Extremely disappointed. The flowers delivered by ProFlowers were beautiful, but still disappointed in that they didn't credit my account for the difference. I do not have a poroof of purchase because

I ordered something on the 30th of August and today is the 19th of September and the item has not been shipped out. All they do is offer a refund. They don't know why it hasn't been shipped and don't know when it will be shipped.

I like group buyng sites in general and I feel that Groupon continues to be the best of the best. Whenever a Groupon business has disappointed me, tried to upsell me, or has not been responsive, Groupon quickly (most of the time under 5 minutes) refunded my money and appologized for the mistake. Most of the deals are great although some businesses are starting to catch on to the model and inflating prices in order to be able to offer a 50% or more discount to buyers. I've had issues with Living Social, Tippr, Kudzu, and other sites and Groupon's service is definitely the best of any of the sites I use.

I bought two watches on Dec 18th, 2013. I received emails telling me they didn't forget my order and they were processing the order two weeks later. But today is Jan. 27,2014 and I didn't receive the order. So I went to check my order status, and found the status is still in process and so I clicked on the "tracking order", a noticed showed up saying the order doesn't exist because it has been canceled. Nobody emailed me about this canceling and I was forgotten by Groupon.

I bought a 1.5 CT Princess Cut engagement ring from Groupon and boy was it horrible. I paid $1,200 with a MSRP of $11k. Was so excited waiting for it but as soon as I opened the box, my heart sunk into my gut. I couldn't ask my girlfriend to marry me with this ring. I took it to multiple jewelers and none of them would buy it from me. Not even for $500! I tried to get a refund but they had a no refund policy. I will not buy anything from Groupon again!

I've gotten a few things from them which were as expected, but have 2 bad experiences that will cause me to not use them anymore. First was a $200 boat rental that took a month of no responses from the vendor and then back and forth with Groupon to get a "credit", not refund. Now I have $200 to spend somewhere else on their site. Recently I purchase an alignment from an auto shop. The shop was difficult on the first attempt and wouldn't schedule an appt and on the 2nd attempt their equipment broke down. They are 25 minutes away so I requested a credit as I wasn't happy with the auto shop and was told by Groupon no. They said too bad and to give it to someone else. They took a week to respond to the inquiry. Now I have $150 left in credits to be unhappy with.

Most businesses that offer groupons do so because they need the business. These may be newer businesses that don't have the experience established businesses have. I recently bought a 'no chip' shellac manicure and it started chipping the next day. Groupon's customer service was NO help. I had to call 3 times, and each customer service rep gave me different info on refund policies. In the end I did not get my refund because they said I was over the 3 day refund period. DONT BUY THE BEAUTY GROUPONS!