Groupon

Products are okay, however they will not ship in the timeframe that is stated in the fine print. I ordered somthing a month ago and still haven't recived it and they said it would take 7 days. The best part it that im leaving the country so not I won't even get it, great jobs groupon.

I got on groupon to order
Island Time Sailing. Groupon took the money right out of my account. Then canceled the order because they said it was to be refunded. That was 7 days ago. I still have not gotten the money back and they continue blaming everyone else for the reason why I don't have my money. They blame the merchant, and not they are blaming my bank. They are the worst people to deal with. The customer service tells you one thing and then another customer service tells you another thing. Really people. They are a joke. I will never deal with this group anymore and I will tell everyone I know about all this that Groupon is putting me through.Don't use them. If you want to buy something go to the merchant first. I wished I did.

I was offered a 5 dollar off coupon "as a deal" they did not say they would charge me 26.99 to use it they just deducted it from my sccount. Paypal would not dispute it as unauthorized. I tried to cancel it 20 minutes after I ordered it

Ordered a mattres topper that was £65, originally £150, bargain i thought! Told it would take 2 weeks to deliver, 2 months later I've still not received it, I email groupon twice, no reply, but did receive an email asking what i thought of there customer service!

Eventually got the company that was supplying the mattres's telephone number, rang 5 times, each time told someone would ring me back, no one did! The sixth time I said my piece and spoke to someone, told they didnt have enough mattress for the amount they had sold on groupon and there would be wait, also they didnt have my correct address as the website where you redeem the voucher groupon gives you, as it wasnt working properly and not taking the full addresses.

Ive since rang up and asked for a refund, which im told will take 10 - 14 days to confirm ive not recived the mattress, and another 4 days to go back in to my account... im still waiting...

Avoid, Avoid and avoid!

I purchased a voucher through Groupon and was unable to get the website that Groupon was endorsing to work. I contacted customer support to cancel my purchase of this voucher and was told that "while this was within the time frame to cancel, there was fine print that this was a final sale." I purchased this voucher less than an hour prior to contacting customer support and they still did not honor my request to cancel the voucher. Terrible service for both Groupon and Printer Pix.

I've been a customer for over 10 years. I recently purchased a Groupon for cozy maids housecleaning. Never could get ahold of anyone to make appointment. Groupon claims it's been redeemed on 2 different occasions which never happened and I'm out close to $100. They won't do anything until i show them it's never been redeemed, which is impossible because the phone number for Homeaglow (Cozy Maids) doesn't work and they haven't responded to 3 emails I've sent. Stay away

Made a purchase 3 weeks ago. Still waiting. When i contacted via chat on the site was told there was a issue with the courier and i would need to contact them direct. Groupon accepting no responsibiity for delivery yet happy to take my money and depsatch vie their courier company. They refuse to contact the courer. When i requested a refund answer was told can't do that as item despatched. The chat operator was extremely rude. Would ever use them again

Pretty much any issue you can name I have had and NEVER does anyone at Groupon do anything to assist or prevent you from getting completely taken advantage of by ridiculous sellers.

My orders disappeared, were canceled w/o notice, I was bait and switched, items arrived with unintelligible instructions and labels, not able to return incorrect orders - you name it and it has happened.

I purchased a set of wireless headphones which didn't work properly. You would think it would be easy to do an exchange, not exactly. After a drawn out process, I got an exchange started. What I DIDNT notice in the small print, is your not actually doing an exchange, you are returning your product in exchange to get a new product, with the small print saying that if the new product is also defective, you will ONLY get a credit towards groupon, you will NOT get your money back. So needless to say, the 2nd pair of headphones didn't hold a charge, had ear wax on them, music already stored on them, and the charging cable looked like a dog chewed it up... absolutely disgusting! I will never order Groupon again, they do NOT stand behind their products.

This company has a great idea with horrible I would even go as far to say unethical practices! I received my purchased items all except 3. All items were shipped in the same box. The box and contents were perfectly in tact. The packing tap was not disturbed at all and all products within the box were pleasantly packed. So the issue must be that the items were never packed in the first place. I told this to ideeli, but they disregarded the facts and took no reaponsiblity. They disregarded all the facts and pinned the mistake on UPS! So UPS took the blame and eats the cost of ideeli's problems. Ideeli gets off Scott free with out a hitch.

I was trying to purchase a groupon for a getaway on a friday afternoon, but the groupon app would not actually let me purchase the groupon on the dates it said were available... their customer service doesn't have any weekend hours, so they did not help (even though the site says they will get back to you within 24 hours), but groupons can expire over a weekend, so if you have a problem with a groupon on the weekend, don't even bother... you will most likely miss out on the deal

I was told that Groupon could not accommodate my request for a refund "due to current circumstances, which have limited our resources". I replied that "due to current circumstances, I am unable to use my Groupon". I think it's hypocritical that Groupon would use Covid as an excuse for not issuing a refund but Covid is not a good enough reason for me to not be able to use the Groupon. It appears that Groupon's position is that I should have gone to the restaurant and hacked Covid all over the place.

I purchased a Groupon for the Bliss Nail Salon for my daughter. I did not know it was not the luxury chain BLISS Spas, but a tiny unknown nail place on the second floor of a bldg on Lexington Ave, NY. I asked for my money back. After much discussion I received Groupon bucks but not for the entire cost. I lost the $10 promotion dollars that I used to purchase this awful Groupon!) So not nice. The representative ended the discussion with "sorry there's nothing we can do".

I saw a Groupon for a local Pilates studio. I had been in several car accidents over several years, and though NOT physically injured at present, I am inflexible with little muscle tone. I took advantage of their "Ask a Question" and stated my physical condition, and asked if I would be able to take their class. The studio said "Yes, take a beginners class". I looked at their schedule and they had a morning class. When it came time to redeem the Groupon, the last day before expiring, I went to sign up and saw that they no longer have that class. I contacted Groupon and explained that what I bought is not offered any longer. They responded the next day- "sorry, your Groupon expired" (It didn't when I sent the email!) Also, "we see that they have an Open Class". They totally disregarded that I bought the Groupon based on a day time beginners class that is no longer offered. So, Groupon got paid, the pilates studio got paid, I got screwed.