Groupon

Some items excellent, some terrible. We bought a garden table which broke the first day we had it. Very difficult and costly to return, could have sent photos of the (now, useless) table, but Groupon not really interested, so no refund. I keep telling them we are nowhere near the city they keep sending me vouchers for (restaurants etc), and what our nearest city actually IS, but despite promising to look into it, they haven't.Don't think I'll be using Groupon again.

No customer support useless crappy products, false advertising and refunds denied. I order a pair of leggings from Angelina's soft leggings... was sent 2... more like panty hose, luckily it had a built in skirt! Also spent 28 & on a phone tripod that is just the stand no cradle or anything else as advertised... no returns or refunds and it's useless. They have the same item on Amazon for 15 $ w the actual accessories.

I've noticed without a doubt any clients I have that purchase through Groupon have a false idea of what quality services can provide. It caters to cheap ppl looking for the best deal and act entitled when they pay a fraction of the price.
Don't use Groupon if you want your service to be great service most people will see that it's cheap and treat you differently. This is my honest opinion from first hand experience over and over again.

Very unimpressed with the customer service. My order was cancelled a day after placing the order because my husbands account has the billing address as mine (not sure what is so difficult to understand). I tried contacting ideel several ways.
1. chat- tried speaking to 2 different representatives, but neither could help me, they said they would refer me to someone higher who would email me within 24 hours, a little late if I want to get the deal before it expires.
2. email, the responses are not very helpful and it takes a very long time to get a reply.
3. phone, tried calling several times and left messages, haven't heard back from them.

Groupon is awesome, at least in the Boston area, especially for gifts. They do 1 day sales for services and restaurants, like $20 for $50 gift certificates, or half off helicopter training school. They recently did a 3-month gym pass to a ritzy upscale gym for $27 that would've cost at least $350 otherwise! They typically only offer one sale each day, and a new one each day, so I find myself checking in often to make sure I don't miss anything :) Just make sure you ALWAYS read the fine print before buying! There are always restrictions! Such as, must be redeemed by June 1st, or only valid for 1st time customers, and they don't waiver on these restrictions so be prepared!

I've had some pretty good deals with Groupon, but then I bought a remote controlled helicopter as a Christmas present for my nephew. The thing didn't work when he took it out of the box, and since I bought it more than 15 days before Christmas, they won't take it back--not even willing to discuss it. What other reputable site has a 15 day return policy-- absurd! One horrible experience more than offsets 5 really good experiences.

I have to say... out of all the various online/deal/voucher sites... the pioneer Groupon.com rules. Their customer service always reply to you as promised (within 24 hours). I have successfully received 3 refunds due to various vendor reasons (ie: had a terrible experience but purchased more than one voucher, business closed down temporarily, etc.)... you have to be detailed in your complaint and patient in getting your refund. 98% (come on groupon.com isn't perfect) of their vendors are reputable and respect you and the voucher when presented. Simple expectations that Groupon.com executes successfully but sadly not the way of the world these days. Great job Groupon :)

Purchased a 2 day hotel in Hershey PA. My daughter woke up sick and had ear aches. Took her to the Dr. and confirmed she had an ear infection. So - no rides or water park for us.

Groupon does not have a phone number on their site. Email response stated my email would be addressed in 24 hours. Live Chat started out as a robot. Then when someone did respond - the responses were 15-30 minutes apart. Told me I should have made the change yesterday. I didn't know yesterday that my child had an ear infection. The person from the Chat said they could expedite my request to reschedule - but it would be 7 business days. That will be to late as we were supposed to go tomorrow.

I am out $300 dollars because they will not reschedule - even though I talked to the hotel and they said Groupon could reschedule it.

Let me start by saying that my children are not spoilt and I am generally an easy going person but thanks to Groupon, my daughter won't be receiving her Christmas present this year. Her iPad, I have been informed (after I chased it up) won't be arriving. No explanation! I purchased prior to the Christmas rush and my daughter has been eagerly waiting for the last 3 weeks for her anticipated parcel (required for school). At no time was I advised it would not be honoured by the hard sell but soft on service Groupon! So much for the tracking system which also failed to provide accurate details. I have used Groupon on a number of occasions but NEVER again. I will do my online shopping with Living Social. Buyer beware! Liz

I've never had a good experience using Groupon. Each time I've tried there were so many restrictions on the purchase that I never even bothered using it.

My husband has a business and when he looked into how they are set up, it is crazy. Groupon takes like 50% of the money transaction leaving nothing for the merchant. When you factor in that those who shop with Groupon are only bargain buyers, they think those deals should always apply at the stores. Makes for an non-healthy business concept.

Groupon is hit or miss. Sometimes you get a deal and the business is responsive. But there is also scam which customers are not protected against. One of my latest purchases - the business simply was not responding.The Groupon replied they do not issue refund after 3 days - like seriously? (note i tried scheduling appointment on the day of purchase!).
Anyways, if you have this problem, make sure you file with YOUR BANK. Your bank will compensate and if there re multiple complaints from different customers they WILL HUNT them down. So take an action!