GrooveBook

I want to Love the Groovebook! It's perfect with the dates on each photo and a easy simple way to have many photos, I wish we could pay an extra cost for better quality photos since some just need a little boost with lighting. But great price for what you get. I'm done for now but if you can get that quality fixed I'll definitely be a permanent customer.

For 3 months in a row I have had 2020 on the spine of my books. It's 2022. It makes it so hard to keep track of my pictures. This was supposed to be an easy way to print pictures with no effort. I have contacted customer support with no real help. I am looking for a different company now.

I don't see any phone number- only email for this service. The picture quality is okay (not great) but certainly was inexpensive. However, I started to notice my account was being charged multiple times per month and in one month each charge was twice the agreed price! I cancelled right away and then they still have continued to charge my account with little to no response to my emails. I will be contacting my bank to stop any further payments to this company since this company will not provide resolution.

For the price it is definitely worth being able to print off so many at once. In a cute book too. Easy to send to family members too. Not perfect quality but great for the price. Made a photo book of family to help my grandpa who is struggling with dementia remember everyone. Easy to reorder and send copies to family who wanted it too.

I have been with Groovebook for a few years and they were not bad until I had some issues and tried to contact customer service. Terrible customer service if you are lucky enough to have them even reply. I just cancelled my subscription

I've canceled my groovebook account maybe september 2020. Yet it is january 20,2021 and i'm still receiving charges of 4.99. I know that isn't half a year but why am i still receiving charges 5 months later?

I've had Groovebook for probably 1.5 years by now. I have ordered 26 books. I loved them. They had great pricing the quality was good. But they have gone downhill over the last several months. My most recent books I noticed not all pictures were being printed. A chunk would be selected a repeated for the entire 100 pages. Also for the past several months they have removed the "G" in the bottom corner of the pictures you have already printed. So I have kept them going to finish out my vacation photos but now I have absolutely no idea which pictures I still need to print without going through all my books. I will be canceling and will have to figure something else out.

I have had this app for several years and although it wasn't perfect it got the job done. But anymore it doesn't load pictures from any album but my camera roll. Very frustrating because i take pictures a lot from snapchat and yes i have it set to save to camera roll but it still doesn't show them. Never had problems with this in the past. I have tried to Google this problem and support from this app is a joke. Will be canceling.

I spent hours a pon hours maybe even days finding the perfect 100 photos to print and I was so excited to get them and when I went to the final check out area they only have options to ship to America. When I saw that I almost cried that all that time was for nothing I really think they should tell you before you get to the final stages of your purchase to tell you. But I think that overall it is set out nicely and have watched other people getting their photos and they seem very nice.

I gave this app 2 stars for price only. Use of the app is indicative of it's price ($4 per month) but it doean't make up for the inadequacy of the app itself. Once loaded you can't unload photos. You can't view what you've added to the book or how it will look. You can't deselect a photo once it's been selected; if there is a way to do this, it's definitely not obvious; then there is no way to ask except via email and that's a no no when you're up against a deadline. You can't do anything about the app getting stuck on stupid when you've accidentally uploaded even 1 photo more than 100; the app only tells you to upload just "1 more" and get a "Free" Groovebook! It's simply ridiculous the way it's setup. The only reason I use it is because it's so cheap, but I'd gladly pay up to even $10 per month for a better app!

Groove book Sucks! Had original app and worked great!
Quality of pictures overall was mediocre to poor. Delivery time
Way too long--- customer service? That's a joke because there is no
Customer service! Now Shutterfly bought Groovebook and things are
Terrible... Can't open the app. The shutterfly group should call
Themselves "gutter fly". They have totally ruined this process.
Warning: save your money and don't try to do business with them!

If I could give this no stars, I would. Love the idea but there are a lot of problems with this app and the product (falls apart in two seconds). The support team are TERRIBLE. Automated responses from people who clearly do not speak English and don't understand the questions. Have had a major problem uploading pictures (from my computer) - there is a bug in their system. They have just stopped responding to me at all - no help whatsoever. No email responses from any of their listed email accounts. Also, the accounts team won't reply - so currently I can't cancel my subscription. Terrible customer service, worst I have ever experienced. Stay away people! This business should not be allowed to continue.

A recent issue today has me rethinking keeping my Groovebook account. The spine arrived damaged either from shipping or from Groovebook. Customer Service was quick to state they are sending out another book. On their Facebook page you can see where many people complain about the image quality. Once I finally get my replacement book, I am cancelling and looking for a better quality solution. Pics are dark regardless of original image, as well as the grainy look. They are lower quality than a polaroid.