I have been using Groovebook for over an year now and I love it! I have always been very bad at getting my pictures printed or developed. And now all I have to do is take a few minutes every month and select my pictures. The time is very fast when receiving them and if you want to speed up the process you can. This is seriously so easy and so affordable! In my picture you will see some that are repeat colors. That is because I ordered more than one book that month. Just write the month and year on the outside of the booklet to remember when you took your pictures.
I used for a few months and after some horrible books I let my account lapse and didn't update my credit card information. Then after 9 months of inactivity I get charged by them! I emailed immediately to have them cancel my account and refund me which they did but they still haven't answered my question of how they obtained my information! I emailed again threatening legal action. We shall see if that helps! Sounds like others have had this same issue happen! Legal action must be taken against these frauds!
Only been with them 3 months. The first month was great. Didn't received the last two books. Can't get any answers from groove book. So I guess Walmart will get my business from now on. Don't try groove book. It's not worth even the 2.99 a month
Photo quality has dropped tremendously since they were acquired by Snapfish or whatever it's called. Asked to cancel my subscription twice and they've charged me for one or two books since, because they don't care to actually cancel my account. Please don't subscribe to this service... it used to be a lot better.
I've used Groovebook for over a year and wanted to give as gifts. I bought 2 gift cards through the app and the company gave me 2 false gift card numbers. After a month of emailing back and forth, because that's the only form of customer service, They refuse to give a refund. I have reported them to the better business bureau and they will not respond to any claims from them. Horrible way to do business! I cancelled my account!
I cancelled my subscription back in June and sent Groove Book 2 emails asking why they continue to charge my account but they refuse to reply, yet continue to charge me monthly. Now it's up to me to get a new debit card, which then means I have to change my account info on Paypal and any where else I have this card listed. Buyers beware of who you shop with!
Don't ever get Groovebook! It is such a scam and a horrible company. I've been trying to cancel and everytime I email their support team they reply back Groovebook assistance denied. Like that the heck?! They have no phone number to call and I guess I'll just have to cancel my card and get a new one. The pictures are low quality and their app is crap. It's not user friendly and lags.
I have cancelled three times in the past year. I have only received one book.
I want my 74.52 refunded back to my account!
Would love a phone number so that I can actually speak to someone.
I email and the SAME thing happens every time.
This place is a scam!
This used to be awesome, but picture quality has gone down so much in past few months that it isn't even worth the low fee. Plus, pictures are not centered, half of some pics are missing and some are so blurry I can't even make the picture out (they don't look like this on my phone)! Great concept and great price, but it has gotten so bad it just isn't worth it.
It all began after the original company was sold. In December 2015 and January 2016 I paid for 3 extra books each month and nevere revived them. I have emailed them and haven't gotten any respond as of today February 2016.
There must be something we could do about being ripped off. A class action lawsuit is in order.
My credit card was charged 3 times in a month. After several emails without resolution and customer service being rude I canceled. Do you know that they have a F rating with the better business bureau. This company is a home and not worth it.
Groove book was great at first. But recently, I've noticed that the quality of the pictures decreased and I thought they were supposed to be 4x6? Thats interesting, because they do not fit into any of my 4x6 frames, too short and too fat- had to trim them. Great concept, I honestly am trying free prints an add I heard on pandora radio. No subscription, just pay for shipping and can order whenever you want. I hope this one works!
Every month they take my money from my bank account snd I havent received anything for 1 year. My address is correct and the history on their site even shows no shipments! No one at groovebook will respond to me!
I've tried cancelling my subscription several months ago with no sucess, no customer service. I had to update a valid Visa card I do not use or have funds in to keep them from charging me. Every month they send me an email trying to charge me, complete scam here, changed my view on shark tank definitely will not be looking at any products associated with them ever again.
Same complaint as most reviews. Been a member for more than a year. Great product and service. Suddenly started having issues since May... photos won't upload, books late, pictures not same quality, account cannot be updated, emails go unanswered. GrooveBook was acquired by Shutterfly and obviously have outsourced customer service as you can see from names on customer service responses. I will close my account and notify my credit card that I protest further charges. They are not interested in a good product or customer service any more. Great company when it was a Mom and Pop. Sorry but have to give up on them.
Saw this on Shark Tank. Good concept so I signed up. Shortly after I'm sure I heard they'd sold the concepts/company to Shutterfly. Get the feeling that if the original owner still had it, the company would be different now. They've ruined a good thing. I canceled because the app doesn't work and the photo quality stinks. Shutterfly said they'd help "scale" the business. From all the reviews here, it appears they are scaling it right out of business. Don't waste your time or money.
I've ordered probably 20-25 books. For me it's a great way to have my phone pics in hand and as I enjoy sharing. I order at end of every month and forget about it. They arrive as nice surprises and I've enjoyed gifting them as well. They do take about 2-3 weeks but I know this in advance. I'm ordering three more this week to share wedding photos with the couple and each of their parents. I just know they will love it. It's not super professional but they'll be able to see (250pics) aspect of the wedding that their photographer didn't catch. I just enjoy sharing them. Again, I love it's simplicity and affordability.
$3 month for 100 pics. What do you expect?
I have been charged for almost a year after "canceling" (I have email confirmation that the request was completed - yea right!) and had to call credit card company to block them from all further charges. Complete scam. No one is responsive in customer service email for SIX MONTHS. Cut your losses, block their charges, move on.
My first book didnt arrive. Contacted Customer Care and they sent a reprint. I ordered another set of photos and both sets of photos was very low quality. Its like printing on paper from a cheap home printer. Im going to cancel
Signed up last month no book yet now they say was never sent. No number to contact just emails, this sucks and I watch shark tank all the time and I can't believe they back this company with such poor quality control shame on you Mr wonderful fix this crap Kevin or your dead to me!
Kevin you can email me at *******@gmail.com you need a real person to help fix these issues.
Dana
Overview
GrooveBook has a rating of 1.6 stars from 315 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GrooveBook most frequently mention customer service, credit card and shark tank. GrooveBook ranks 138th among Photo Printing sites.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members