Walmart Grocery Delivery

If I wanted to GO to the store, I wouldn't have ordered delivery. No one will answer any lines at the store so you cannot even advise you are missing items you paid for. Pathetic.

Because Walmart delivery has no way to connect to shoppers, their mistakes go on endlessly. I keep ordering a prepackaged BAG of on-the-vine tomatoes. Every walmart shopper OPENS THE BAG AND TAKES OUT ONE TOMATO. There is no way to stop this from repeatedly happening every time because walmart has no text box to communicate with the shopper. It really sucks.

I placed an order at 4:30pm and my delivery time was selected for 8-9pm because that's the only time I could select. At 8:30 they sent me an update through the app saying my order was delayed. At 10pm I still hadn't heard anything from anyone & no matter which selection I pressed when calling the store, they wouldn't answer. I had to screw around with the online chat & "lie to it" to get an agent. The agent said that the store couldn't find any drivers to deliver my order, but miraculously one just showed up and my order was being picked up right now (at 10:15pm). I live 8 minutes away from my store (if my car was running I would've picked it up myself) It's now 10:30 and the app still hasn't been updated saying that someone is on their way. They wouldn't even give me a discount on my almost $200 order. They couldn't even pick up the phone & call me to let me know what was going on. They definitely don't offer you anything back when they screw up horribly.

I shop online Walmart groceries and the last few orders every time has substitutes that are NOT suitable but there is no way for someone to get a hold of anyone to correct this! I tried chat and contact support and both times I was ignored and hung up on because they didn't want to deal or help! This is so unprofessional and rude! Walmart you need to make the online app more communication friendly and easier for customers as this is ridiculous. You can't even have access to your order or to edit substitutes or chat to anyone about it! And I am very passionate about the environment so I get eco friendly flushable wipes but every time I order through your online service you NEVER have what I ordered and you NEVER substitute for what I asked or a suitable substitute that is eco friendly and flushable! This is very frustrating and I even contacting the driver to get a hold of someone from Walmart and even though the associate from Walmart was still at the store when I told him my situation he still told me he cannot and won't do anything and that the order is final! This is so frustrating! Walmart your customer support team is a joke and I have always been a loyal customer! This really makes me think about either switching stores completely and not shopping with Walmart anymore or to use the Instacart app instead because at least we can communicate with the shopper!

I place a large grocery order every two weeks and 80% of the time I have several items missing from the order. Two months ago, it was so bad that I received only one out of 12 meat items that I ordered. Customer service thought the entire meat order was left in the freezer at the store, but couldn't even get through to check so they gave me a refund. That's great and all, but I still need the meat, and had to place another order to receive it. At least that time it all arrived. This week I tried to place an order and my order was cancelled for "return violations." What have I returned? Nothing! However, when you go through the online system to say that you have missing items you must do so through returns. So now I'm blocked from placing any orders because they can't get the orders right. Literally, being punished for something I didn't do! And if they thought it was just a con job on my end, then let me just say this... nobody tips the drivers $20-$30 each time to steal $10 of merchandise. Duh! They need to fix their damn system! I spent enough time and effort with customer service to credit me for the missing items and now I've called 8 times about the "return violations" and can't get a straight answer. They claim there isn't one on the account, but says there is a security issue now. After four days, it still isn't fixed. What a waste of time! Buy someplace else is my best advice. The aggravation isn't worth it!

I ordered a delivery from Walmart it was horrible experience FedEx was supposed to deliver it 1st they claimed my address was wrong the next day they put my order on the wrong delivery vehicle now Walmart is refusing to give me a refund since I never got my item never use Walmart delivery worse ever

My groceries were supposed to be delivered between 2 and 6 today. I was on the phone with customer service for 10 minutes yo be told if they are not here by 8pm tonight that they will be here tomorrow (when I will not be home). I was then offered the option of cancelling the order, but it would take 3 to 5 days for me to receive my money back. Meaning that I wouldn't be able to even go buy groceries anywhere until then. I asked for a supervisor. They said a.supervisor could only give me same info because that's all the system shows. I spent over 10 minutes on the phone to be told what I could see from my app and was not helped at all. This is not the first time. The customer service is horrible. Good luck reaching somebody. I was sent an email saying that there were some replacements that I needed to approve. I immediately logged in to approve or disapprove them and was told it was too late. 3 minutes was too late? Customer service is horrible and my money shouldn't be held up like that. What are we supposed to eat without money to buy anything?

A couple of months ago I would have given Walmart delivery a 5 star rating but lately they continue to deliver to the wrong address I have complained numerous times but my complaints are ignored when I call Walmart delivery I am told they can order a refund as my funds are limited I can't afford to reorder $200 worth of groceries am also told they are independent drivers and have no control I am disabled and have to employ someone to retrieve my groceries a couple of times I have gotten a hold of driver and they were delivered correctly

Items were not delivered, but I was charged for them.
One time a complete whole order wasn't delivered; they said it was delivered and charged me anyway.

I received my order in a timely fashion but the bananas I got were very bruised. The person who delivered my order was very nice. Your shoppers need to check things like bananas

Walmart has terrible grocery services. I ordered my groceries online and half of the items I ordered were missing. This has happened on multiple occasions. Do not order groceries online from Walmart.

If I could leave minus stars I would. I placed an online order on November 20 for groceries to be delivered between 1-2. It got to be 3:30 and although Walmart had taken my payment and notified me of the substitutions the order had not progressed beyond that. I called customer service who transferred me to a nice lady that called the store because my order had not been assigned a driver and was told the groceries would be delivered within 1 hour. So I waited that hour and still no groceries so I called customer service again about 5 PM and was transferred to a second person who called the store after finding out there were no drivers but I could expect to get my orders between 6:30-7:30. By 8PM still no groceries so I called customer service a third time to cancel the order all together. Order was cancelled and I was told it would take up to 48 hours to be refunded. I do not have any food stamps to purchase my Thanksgiving dinner, but Wal Mart is very sorry. My questions are these:
*Why was my order allowed to be completed and payment taken if there were no drivers?
* What has happened to the customer service at Wal Mart that they would allow this situation to escalate like it did?
* Why can WalMart debit my account so quick then take 48 hours to process a refund?
* Why couldn't walk Mart customer service resolve this issue in 1 call instead of 4?

Placed an order and didn't receive half of it. And they refused to reimburse my account. My order was for the holiday weekend and the most important stuff was not delivered

Look right hear me out. I was 100% convinced that the Delivery drivers didn't bring me my groceries because I didn't tip. And honestly, you could've called this time a social experiment. My first time ordering Delivery from Walmart, I tipped them a DECENT amount because it was such a short amount of time before the needed to get the groceries here. I never received my groceries but, they damn sure took my money outta my account. The second time, I didn't tip, due to my first experience, never got my groceries. Some crackhead who called themselves a " Delivery Driver " literally took my groceries. For the love of god, please don't use this scamming $#*! website to order ANYTHING AS FAR AS DELIVERY GOES. The lady had the audacity to tell me. " Well you can literally come pick them up, even if it is Delivery. " Ma'am, you just made me pay for Delivery & a 47$ weight fee & now you want me to come pick them up? Walmart has GOT to be one of the bigges scam artists. LMAO.

Anyone reading this don't waste your money on this $#*! I literally bought confetti eggs for my sister and they didn't even delivered my order Walmart is a joke go do instacart instead because they won't deliver at all they are dumb don't waste your money on this embarrassing of a joke of a company you'll thank me later also they are lazy as $#*! because they say it's delayed but that's an excuse not wanting to deliver the order I'm begging you don't waste your money on this company I beg of you I beg of you

Zero Stars I ordered a printer yesterday was supposed to be delivered on the 17th of May then I find out it's being delivered that day Friday the 13th. I get the tracking for a while it keeps moving the tracking time an hour later an hour later and finally they cancel the delivery. WTF! I reordered the same printer on Saturday the 14th of May, the same thing is happening with the tracking it's supposed to come today originally supposed to be on Wednesday the 18th, it's getting later and later and later and then they're going to cancel it again? Stay the heck away from WalMart delivery or just stay away from Walmart all together!

Walmart delivery only gives you 6 minutes to get to your door and outside. Which is fine if you live in a one story home on a good side of town. But if you are on the 5th floor of a large apartment building on a bad side of town, it sucks. Especially in winter time. They don't give you enough time to put on a coat to wait outside in the cold. If you try to tell the foreign driver (who's second language is English) that you're waiting inside (due to the cold), they freak out and call you because all they can understand is that your apartment building is locked and they can't get in. They don't seem to understand that the lobby you are waiting in is lit and you need to wait for cues (the person heading to the door is probably trying to get out to meet you) instead of explaining yourself and confusion for 5 minutes in the freezing cold with someone who didn't have time to grab a jacket. Can't I get a 10-20 minute alert instead of just 5-6 minutes. Wouldn't recommend outside of the super hot summer months.

We made a Walmart delivery order early Wednesday to be delivered later that afternoon. At 5:00 we were informed that they were running late and the delivery would be between 7:00pm and 9:00pm. At 9:00pm we contacted Walmart and were told the delivery would be the next morning. Around noon on Thursday we contacted Walmart again to find out about the delivery all the while the Walmart app is saying 'delayed'. By Thursday evening and no delivery when we again talked to Walmart about it we were told that it could be up to 48 hours from the original delivery time (not first come first served). We checked our online banking and sure enough our account was debited for the order (on Wednesday) after being told that they would not charge until delivery. By Saturday morning we still had no delivery so back to Walmart customer service we went. We also were told that we needed to cancel the order and re-place it again. Also that it would take 14 days to be refunded for the cancelled order. Needless to say we placed a new one for pickup, not delivery. So in short, Walmart has our money for 18 days for no goods or services rendered. What if Walmart is doing this kind of thing on a regular basis at stores all over the country? How much interest income are they receiving on the money they are getting for nothing?