Walmart Grocery Delivery

The prices are good, however, their page on which to order groceries is extremely confusing and when you call to correct something you get the Philippines and the reps left me on hold for so long I tried hanging up and calling back but the same thing happened again and again. When I called the third time and asked for a supervisor the rep put me on hold for so long and did the same thing. Not worth the aggravation

Either they get lost or act like they don't know how to follow the most basic of instructions. Worse than that, some of them don't even speak English. Walmart, WHY do you hire drivers that don't speak English? You know how frustrating and unacceptable that is? If they don't speak English, don't hire them. Period. This way, people like me don't have to put-up with it.

I am still waiting on my order and literally every time I have ordered from Walmart for same day delivery I have experienced delays in my order being delivered on time for the time frame which I chose. This is not good and should not be happening, I need to be the one setting up their system so that it runs smoother. This is horrible and it's always something that has to be switched out cause weirdly theyre all of the sudden run out of it.

Tried it for the 1st time and greatly disappointed. Overcharged on my receipt, and spent 4 hours on telephone trying to fix the problem. Finally resolved and food was delivered on time. Delivery driver dropped one of my bags and on his return to his vehicle, stepped on it. I had to go and pick it up. The customer service is a joke. They just wanna keep talking and not let you explain your problem. As I said before, took numerous calls over 4 hours and atleast 5 reps and a supervisor to finally get my entitled refund. The topper was I ordered 51items and only received 37 since the others were out of stock. They don't tell you that items you ordered are out of stock until their on there way for delivery. Also almost every item had a 24 or 25 cent surcharge, still haven't figured this out. I'll go back to Amazon who is much more dependable and customer service friendly. Bottom line is that the Walmart pick up and delivery service is a big joke. Don't waste your time.

Ordered 250.00 worth last night and it was supposedly delivered to wrong address and I'll be refunded in 3 to 5 days. Placed order again today express and 30 min after it was supposed to be here I got an email saying it was canceled and I would get my money back in 3 to 5 days. Walmart now has 500.00 of my money and I have gotten nothing but a hard time.

As convenient as delivery is, I can't put up with this treatment any longer, especially with other options available these days. Walmart uses their delivery service to offload moldy, unsellable merchandise since buyers can't see it themselves before buying. Then they make you take the item physically in to the store to make a return -- completely eliminating the benefit of delivery. I've also experienced multiple cases where they don't even show up for delivery with no notice. Just no show. Also, there are some cases where they replace gluten free items with items containing gluten (which my wife is alergic to) and other cases where they don't replace essential items with anything (like milk) so I have to go in to fix the issue anyway, again defeating the point of delivery. Awful service.

Takes forever to find a store that delivers_then they have no dates_ finally you get one and pay and you can't confirm because suddenly it says not available. They try and extort you by not making it easy to get delivery unless you pay for it. This isn't and never will be Amazon. I just find local stores that will deliver. Walmart is doing something illegal by baiting and switching between free delivery and pickup or refusing to fulfill the order at all. Disgusting.

Walmart does not choose store close to me and there is No way to manual select the store for Grocery delivery!. I have 2 walmart store close to me but the app instead selects a store farther away. Complaining to customer service but their can not resolve the issue!

I placed an order on Sunday afternoon for Monday morning delivery from 8-9. At 945, I contacted Walmart-where is my stuff? Response: Oh we are sorry-we were too busy to prepare your order, so we canceled it/-WTF? And WHERE on the app does it say that? My app STILL says "preparing your order"-and it is 10:28. I guess I would have waited all day without an update? Done with Walmart, thanks

If I could give 0 stars I would. My last 4 deliveries were missing items. I need dog food today... so I ordered a few extra things to meet the 35 dollar limit for delivery. I got everything but the dog food. Now I am waiting 7-10 business days for them to return my money. And this is the 3rd time. I am canceling my delivery service with them as soon as my money is returned. And would never recommend them to anyone. This service is not worth 12.95 a month + tipping the driver. Never again.

For the last 3 deliveries, I received notification that the order has been delivered when it has not. I also always require signature on my items, and clearly no one is showing up so that I can sign off. When I called customer service, they were rude, talked over me, and argued with me, then told me I need to wait until 10PM for my order. What is the point of reserving a time if you're then expected to wait until 10PM for your groceries. The service is becoming a joke and I am going to cancel Walmart+, and will go back to using Instacart exclusively. This doesnt happen with Instacart. This is becoming a trend and I want no part of it.

The first couple times I ordered, I received my order and everything was fine (except they always want to substitute items and when I shopped at the store they always had them in stock. But anyway, today, the driver delivers the wrong groceries. I mean, really, you can't check the address and name? This is obviously irresponsible people. I know people make mistakes, but good grief. I called customer service and was told I would have to get a refund and start over. First they said it would be 7-10 days before I could get my refund. What? After I complained, she managed to get the money in my account right away. Why didn't they do that in the first place? However, I haven't gotten the tip back. Walmart needs to reimburse me the tip because I didn't receive my order. And someone else out there didn't receive theirs because I have it. Walmart told me they couldn't take it back and to just use what I could and dispose of what I didn't want.

They taKe your link off and your card even if the delivery falls through! Her car is broke! Then tell her 5-7 days to get her link back! People on link are struggling and the kids cant wait 5-7 days to eat!

I ordered in the app 3 days ago today Saturday my order was supposed to be delivered and one bag came with 2 tissue papers that is all the rest of my groceries were not delivered.

I called costumer service they assured me rest of order will be delivered 45 min passed receive an email from Walmart my order was delivered it was not call 1-800 Walmart number and this person issu a refund they have me waiting for 3 hours and snow storm is coming to town! Worse service in the Charlotte area if I can give a zero I will.

I've tried all weekend to get an order delivered. First, they delivered to the wrong address. I had to take my time to contact them to get a refund. Stupid me ordered the same order for today. Wrong order was delivered. I had to call AGAIN. When the order was delivered several hours later, there were 4 items missing. I called yet again, was told they were going to pull the missing items and deliver them. Over an hour later, order still not here. I had to go to the store and get my food.

Paid for the membership and when I placed my first order there was also a delivery fee - Hmmm and the salad that I ordered was brown so what did I pay for. So its my opinion that the cost of the membership is not worth it.

Every time I order online grocery for pick up I never get but half of what I ordered. Then I have to wait for Walmart for up to 3 days to credit my credit card. Walmart is using my money for up to 3 days for free.
Isn't there a law against this sort of practice? Please someone let me know?

1-Delivered to my neighbors.
2-Delivered to? Not my address, not even my street.
3-Items missing that were on the invoice.
4-Frozen items completely melted/delivered at room temperature.
5-Left on the steps of my porch, not on the porch, on the steps in full view of a busy street.
6-When Walmart takes your funds for your purchase and they cancel your order right before the expected delivery time, without explanation forcing me to reorder, the payment for the order Walmart cancelled is not refunded for up to 10 days. If you don't have the money for the re-order, you are out of luck.

Signed up for a 1 month trial of Walmart grocery delivery. 1st two orders went well. 3rd order was missing half of my order & they had to send a 2nd driver. 4th order not recieved AT ALL. It's marked as delivered in my Walmart app & my credit card was charged $155.53. Do not recommend!

I will never order groceries online again! Something is always missing and this last time I ordered 260.00 dollars worth of groceries plus paid 20 extra dollars to have them expressed delivered. I never received my order and now I have to wait on my money to be put back on my card. Mind you I do live pay check to pay check and that was all I had till the following Friday. All I was told was to wait for it! Tell my children that!