Walmart Grocery Delivery

1.Saw ad online for free deliveries. That was false. There was a delivery fee.
2. Invited me to choose between Sign for or leave on porch. I choose sign for so I could check out my purchase. Driver left them on porch instead, and there was a dented can.
3. I had to redo my first try at ordering to meet the minimum amount. That resulted in 2 orders: one cancelled, one delivered.Over $100 was put on hold, and is still on hold, in my bank account for a $47 order. Why couldn't they just receive $ owed, like in the store?

Have to place order 2-3 days before delivery due to demand. Produce is terrible wilted and moldy, not edible. At least 10% of items will be out of stock and canceled at last minute by the store. Once that happens u can not make changes or get similar items unless u place a new order and wait 2 more days. I does not matter if u allow substitutions, the order picker doesn't have to look for a substitute just cancels item. Ur entire order can be canceled moments before delivery due and u simply get zero groceries. Calling the store and custom service won't help u either. Both will tell u to place a new order and wait 2 more days. I'm out. As Einstein said doing same thing over again and expecting new results is insanity. Walmart grocery delivery is insanity.

Where do I start stress out with unknowledgeable people. You call and every time get different answer.And never cancel a order because they take your money, but not as easy to get it back. All I am going say to stressed. Never will I order again.

Example: There's 10 boxes of brown rice on the shelf, you order 3 boxes to be delivered, site says available. Walmart emails you when order is being picked and tells you "out of stock"... why? A weird quota system that only applies to delivery orders, if there's under a certain number of boxes available, say 15, the picker cannot take any for your order. But, if you go into the store, you can buy all ten. This B. S. applies to all items ordered for delivery.
So if you're disabled like me and deal with severe chronic pain, can't drive, can't get to the store you're simply S. O. L.
As far as the substitution option... I've received substitutes that weren't even close to what was ordered.
Walmart seems to think that issuing a refund for so called "out of stock" items is some kind of favor to you... well it's not when you have to wait 3-5 days for the $ to hit your account not to mention that you go without what you need to survive.

It's literally 50-50 whether or not I get my Walmart home delivery order. It's either late, the next day, or it doesn't show up at all and is canceled by someone at the store and they send me a note to re-order. Walmart really needs to step up its game here or just stop offering the service. It's terrible. The ONLY reason I use them is because they are less expensive than Instacart with Publix.

I now have to wait up to 4 days before I can get a time for my grocery order, which you used to be able to get groceries if not the same day at least the next day. So you would think since you now have to wait for your groceries, that all items would be available. Wishful thinking! My main items that I ordered and was waiting 4 days, I was informed either they were not available, or poor substitutions were made. Most changes to a program are made to make it better, someone should inform Walmart of this, because they failed miserably! I would NOT recommend this service, and I will NOT be renewing!

Terrible incompetent service I place an order for delivery they came out the next day my neighbor seen the person carry it when she saying she had to go upstairs she got up back in the car and did not deliver it the next two days were a bigger nightmare to call walmart.com for delivery service speaking to these people online did nothing the only information they have on them is the same thing you have you placed an order when supposed to be delivered they could not tell me why it wasn't delivered but they said oh technically it's not due till the next day the fact that the person came out and did not want to walk up the stairs to deliver it they didn't know how to handle that they could not give me an answer I spoke to five people two of them hung up on me as for a supervisor they refuse to let you speak to a supervisor finally I found one that said she promised call me no call. They do not care they're rude and unprofessional you cannot get in touch with anybody that has an answer

Someone needs to "fix" the website mess and correct the many problems. Don't even think about calling and getting help on the phone. Impossible. Wanted to use the home delivery, but the site changes from one order to the next one and is quite confusing. Absolute terrible experience. The delivery people are nice and hard workers, but dealing with the ever changing website is not worth it.

I would give it 0 stars if it was an option. Unless you plan to waste your time and have nothing better to do than wait for your order for days because a driver keeps picking up the order then canceling it. I put two orders I got one last night and am still waiting 24hours later for my second order. Do not waste your time go through Instacart it will save you the headache that extra few dollars.

Walmart has began using DoorDash for delivery. One called my phone, and left an aggressive message claiming she called and text several times, when she only called once. She began raising her voice about her having to do other deliveries, and etc she was so rude I deleted the message. The delivery says, "delivered" but it's not here. I just requested a refund. Don't bother. With walmart, target has waaaay better service.

I received notification 10 minutes before my delivery hr 2-3 pm that there was a 2 hour delay and no refund. 2 hours is a big delay. Just enough time to watch a Packer game at 3pm for the driver. I will never use this again. I could have picked my things up if I knew there was a 2 hr delay. I arranged my whole schedule of what dinner,was going to be. Not satisfied. This is no way to treat your customers

I want myaccount cancelled. Every time the people forget something then I have to wait 10 business days for my refund and then have to buy my food again. They left off my two large ground chuck meat and so I had to pay for it again or not get it which is what I needed in the first place. This is not good business and the Walmart supervisor Maria *******7977-4081-0000 could care less. Do not use this service because the driver steals and Walmart charges it back to you.

I am really disappointed by the horrible customer service I continually receive. I would not recommend getting orders delivered, ever! I order from the Riverton Walmart and they continually screw up and deliver my order to the wrong house. To make things even worse, their drivers will not answer their phones and customer service will only refund you and tell you to reorder. Bigger problem, they are continually out of stock which makes it impossible to reorder what you need. Don't bother calling in because all they will tell you is that they can't help. Doesn't help when you have theifs for neighbors who won't return your groceries to you either! Won't be ordering online going forward.

They are using Door Dash. I paid 8 bucks plus tax for the delivery service and tipped on top of that. Walmart thinks I should tip a percentage of the value of my order. I do not. I will not tip 15 bucks on top of the delivery charge. If you don't offer a huge tip, the drivers just refuse the order. No one tells you. I am no longer a customer.

I used Wal-mart pick up service for the first time, but I really should have known better. After all, I do shop at Wal-mart. I could not get an answer on the pick-up line. Busy with a customer. Tried several more times. No luck. So, I moved my car from the pickup zone and went in.
First, I had the never to interrupt an "employee, lounging at the first pick up point. Shame on me. He sent me down to an orange door.
Surprise! Surprise! There was no one there. Kadiyah, one of the "customer service" people told me that no one came in today. Neither she nor another clerk could do anything. Evidently, no one realizes that keys unlock doors. I pointed out that they could update the message - the one that says they are busy helping other customers. That message
If I ever get my order, I will never shop at the Spence Wal-mart again.

I've been having problems with Walmart grocery deliver for more than a year now and it is getting worst.
I've had my grocery orders cancelled 18 times now by Walmart without any notice. I've lost count of how many times my husband and I have had to call their customer service about the same problems. And nothing has changed. Their customer service is useless, and inept. My husband and I don't drive and are both disabled. We chose Walmart grocery delivery service because we really loved Walmart. My kids grew up wearing clothes from Walmart. I wore clothes from Walmart. We bought TVs, stuff for our kitchen and every part of our house. We have spent lots of money at Walmart for years. We were strongly loyal
Customers. Walmart was once an American icon. And it's sad to see them cancelling themselves out of our American culture. They have shown themselves to be disloyal to their customers and heartless to those who need their service.

$8-10 (not including tips) for a delivery that is guaranteed to fall under at least one of these
• Late
• Missing a ton of items
• Ridiculous substitution items (even if you requested that they don't get substituted. Sometimes they'll get substituted and you won't even be notified)

My last delivery was an hour late and was missing 9 items. Getting a refund for all of them was a hassle and it certainly didn't make up for the piss-poor experience and the wasted money.

They take your order on line- easy- then they don't show up during their agreed time frame- after a couple of correspondences with customer service and a promise of delivery in 1 hour ( already 4 hours late)-
Never showed up- they cancelled my order without any notice.
Went on line with Safeway at 5PM and had grocery delivery at 8. Cheaper too. Good bye Walmart- you lost a loyal customer. And- they keep your money for +-7 days, even though THEY cancelled my order.

This is my second time to try to have groceries delivered to my son in another state who has no car. The first time they gave to the wrong person who lived in his apartment building. This time they didnt text him they were there. Im assuming Cassandra just set the bags down and drove away. He never got anything. Then you have to wait 48 hours to get a refund on your card. AWFUL! The store when you call in Indianapolis after 4 hours never answered. The manager didnt care, and said they use delivery drivers and it is not Wal-Marts fault. He couldnt wait to get off the phone. Save yourself stress and just do not use wal-mart delivery EVER

The biggest problem is so many items not in stock, bad substitutions or no attempt to substitute, and drivers are good or bad depending on the one you happen to get. Uber drivers, last one was great, 2 trips of groceries up to my apartment, the one today wouldn't bring it even to the entry of the building.