From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I have rented many cars in my lifetime, never had an accident, never had to file a claim for damages - until I rented from Greenmotion.
In March 2017, I rented a Fiat Panda at the airport Rejkavik, Iceland for 3 days.
It was around 6AM in the morning when I picked up the rental, still dark out.
The staff there did an inspection in the dimly lit outdoors and documented all was fine with the car. On the highway to my hotel, I noticed a tiny crack speck on the windshield that was apparently missed by their staff during the inspection.
Really- it was small/tiny crack and I didn't think much of it.
I drove the rental for 140KM (87 miles) for the 3 days.
When I returned it, they found 2 of the tiny cracks on the windshield and an expire front driver side parking light.
They went and charged my credit card for the "damages" a total $892 US dollars (after conversion). I was angry.
Almost $900 for two tiny "cracks" that had existed before I had the rental and an expire bulb, ridiculous! There were no other issues with the rental.
Never again!
Renting a car? Beware of GreenMotion!
We have had a very bad experience with Green Motion. We booked a rental car from Bologna airport. Our flight time was changed by Easyjet and, as a result, we arrived in the early afternoon (rather than original booking for the morning). When we arrived, we were told that the company had cancelled our booking and that the car had been rented out to someone else. In addition - the refused to refund the full rental fee that we had been pre-paid in advance. This left us sitting in Bologna airport with distressed young children at the start of our holiday without a vehicle and we ended up paying double to hire a different car on the spot. We sought to get help through the Green Motion customer service team, but they have refused to engage with us and have simply quoted their terms and conditions. I am extremely angry with their approach to this incident and their unwillingness to refund our pre-payment despite the fact that we were only a number of hours delayed and they suffered no loss by immediately renting the car out to someone else (at a higher price). The terms and conditions they quote were also not highlighted at the time of booking and are hidden away at the bottom of terms on their website. It almost feels as though they have designed their cancellation policy and the way it is available to customers as a way to catch them out. I will never use again and I would recommend avoiding them at all cost.
Booked via economycarrentals unfortunately got Green Motion. They are forcing you to buy tool road device which is not at all necessary if you do not intent to use tool roads - which was my case. The girl (Hispanic) was rude and when she saw i am not going to pay the extra tried to make me pay penalty for arriving before time.
At this stage i told her i am not interested in their service and left. The guy before me paid 129$ extra for a device that costs nothing. I lived 3 years in florida and my monthly tool never exceeded 10 $. Green Motion is a rip off. Stay away.
Good Morning, please can you send us a direct message confirming your booking reference number and dates of booking. Green Motion International
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good Afternoon, please can you send us an email to ics@greenmotion.com confirming your booking reference number and dates of booking. Green Motion International