From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Nice Staff, just very slow process collecting the car during busy periods.
Hi Jonathan K,
Thank you for your four-star review.
We are thrilled that you found our Green Motion team to be nice. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very good. Very satisfied with the customer service. Cars are in good condition
Hi Eurika,
Thank you for your five-star review.
We are delighted that you like our prices.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything excellent company and good people. Thank you very much
Hi Maksim,
Thank you for your five-star review.
We love that you think we are an excellent company.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Easy an fast to book. Nice cars. Kind personnel...
Hi Jose,
Thank you for your five-star review.
We are thrilled that you had a great experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Kind people attending for a great experience. Nice new cars. I like the location in down town.
The guys at the collection point gave me a dirty car with the old light on
Hi Ian M,
Thank you for your three-star review.
We are delighted that you once again chose Green Motion for your rental needs. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
* do not accept AMEX* do not accept credit cards with expiry less than 6 months. * they want to be the cheapest in booking.com and other platforms and than they come with many silly conditions which no one reads in detail and are hidden from the orginal booking* Cheap way to cheat
Hi Eddy V,
Thank you for taking the time to share your experience with us.
We are extremely sorry to hear that you found our deposit requirements to be unexpected. Green Motion make every effort to inform customers during the booking process that a physical, major credit card in the main driver's name must be available for the security deposit. If you do not have a credit card, you may be offered an excess reduction product to negate this requirement. Our Terms & Conditions on this matter can be found at www.greenmotion.com/terms. If you would like to discuss this further with us please feel free to contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
2 weeks full insurance cost me 600 euros and is more than double the price of the rental, i always do full insurance to avoid rental companies to fish for a small detail and charge you but this company then exploit you charging money for 2 weeks insurance that is enough to cover 3 years of my better car, not to mention that is double of other companies.
Hi Luis L,
Thank you for taking the time to review us.
We are very sorry to hear that you experienced these issues when renting with us. In order for us to look into this for you, we kindly ask that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
I love green motion so much. They're so nice to me and so helpful
Hi Stephen B,
Thank you for your five-star review.
We are thrilled that you love Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
çalışanlar profesyonel bilgili ve ilgili araçlar temiz sorunlara hızlı dönüş yapılıyor
Hi Osman K,
Thank you for your five-star review.
It is great to hear that you found our Green Motion team to be professional and knowledgeable.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Always really helpful, speedy service with no fuss. So easy ti use, always use when traveling to UK from Australia.
Hi Lesley U,
Thank you for your five-star review.
We are thrilled that you always find our Green Motion team to be helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Was nice experience. Quick handover & collection. Friendly staff too
Hi Walid A,
Thank you for your five-star review.
We are delighted that you received quick service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hat alles wunderbar geklappt, Autos gut gewartet und sauber. Die Abholung und Rückgabe unkompliziert und kompetent.
La voiture nous a été d'une grande utilité lors de mon séjour à Agadir
Hi Mamadou D,
Thank you for your five-star review.
It is great to hear that you had a pleasant rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I called numerous times to the all the numbers provided and some found online and could not get through. I needed to extend my rental and I was told I needed to go to go to the office, very inconvenient.
Hi Nora G,
Thank you for your review.
We are delighted that you chose Green Motion for your rental needs. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We had great previous service from green motion at rovaniemi, they were super easy, fast and reliable.
Hi Siobhan W,
Thank you for your five-star review.
We are thrilled that you found it easy to book with Green Motion and received great service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Never had a problem with the cars and the staff have always been pleasant and helpful
Hi Lynn F,
Thank you for your five-star review.
It is great to hear that you have once again chosen Green Motion for your rental needs and always find our team to be pleasant and helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Ordered a mini bus for 8 people and ended up with a Peugeot 5008 7seater was charged for mini bus £80.50 and Peugeot was less than this deposit not returned.
So to be honest I had to do 2 journeys which took 9 hours So the difference of price and deposit not not happy
Hi Peter,
Thank you for taking the time to review us.
We are very sorry to hear that you experienced these issues when renting with us. In order for us to look into this for you, we kindly ask that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Everything was good. Staff very friendly and helpful. Did not have any problem.
Hi Mehman Z,
Thank you for your five-star review.
It is great to hear that everything was good with your rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything's were ok with booking, selecting of options and provided support.
Trustworthy, good cars local, fast, great customer service,
Hi Johan A,
Thank you for your five-star review.
We are delighted that you find Green Motion to be a trustworthy company.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Franco D,
Thank you for your five-star review.
It is great to hear that you chose Green Motion for your rental needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.