Green Dot

They have stole my money I get nothing but the run around about getting a new card with my money on it it was my SS money for my bill and food technical difficulties is all they say come on I'm on a fixed income I was hacked while I was in the hospital I've done everything they asked and a month later I'm still waiting please I need my money

This is a scam to gather peoples information and either resell it or utilize it for other reasons that people are being forced into in order to use their PRE PAID card. What a rip off, they interrupted my usage unless I did a direct deposit or gave them additional information that has absolutely no barring on someone that has already paid and placed money on the card. And for them to wait until after you have been using it is as shady as it gets. They require a pin to get your own cash and wont allow you to create a pin until you give them all this personal information (on a PRE PAID card) WTF!
SCAM! SCAM! SCAM! DO NOT EVER USE THIS COMPANY

I received a card as a gift and I can not use it. I have called customer service and they said they can only speak to the card holder. HELLO! I'm the card holder! He said I need to use this card to purchase a new card and activate it under my name. I can't use it because they will not activate it. DO NOT WASTE YOUR TIME AND MONEY!

Customer service is bad, wait time is long, and they use trickery to take your money.

I was given $500.00 as a gift and I have yet to use it and the balance is below $450.00. I wanted to claim the rest of the money and close the account but they sent me on the run around or put me on hold for a long time. Currently (as I am writing this review), I am on hold for 34 min with an annoying background music designed to get on the last nerve of whoever is listening to it. The agent I spoke to prior to the hold didn't inform me that he is about to put me on hold or why he is putting me on hold. Mid conversation, he just turned the music.

Another agent showed up after a while and started to interact with me as a new caller and ask a bunch of security questions asked by the first agent. Needless to say, neither of them were helpful. I highly recommend running away from these people

Overall, I don't have to know who owns this company to tell you that it is run by a bunch of scam artists and thieves.

Intuit signed me up for a GreenDot card, without my permission. It took
4 days to figure out that who was responsible - Green Dot or Intuit.
Both claimed I didn't have an account. Green Dot finally admitted that
Someone had set up an account in my name, and my refund was there. They
Then refused me access, saying I would need to pay for a new card, and
Then re-set up an account, all the while, my social and date of birth
Failed to bring up an account in their automated system. The first rep
'blocked' the account, and then hung up on me. The second refused to do
Anything until I sent her my driver's license, Social, and utility bill
To an unsecured email. Given that they'd pretty much admitted to
Allowing someone to steal my identity, I was not willing to do so. She
Then said she could try to have someone call me back, but it could take
Up to a month for anything to get fixed. I know it's pennies on the
Dollars. But it's not even the tax refund now - my identity is possibly
Been stolen and their response was to make it worse. Not better.

Bought gift cards for my kids and grandkids at Christmas, 1 of the gift cards had been opened and the number cut off. I made A LOT of calls, sent pictures of the receipt to Green Dot and they 'decided' the card had already been used so they couldn't replace it. I will NOT EVER purchase a gift card from Walmart again! Green Dot is a total SCAM! I wasted about 4 hours on the phone with them, holding, getting hung up on, only to be told they were not going to replace the gift card. SCAMMERS! I lost $100, not ever again!

I have attempted to contact them various time and have been met with the worst customer service I have ever received. Do not use this service if you can avoid!

Plenty of app errors, time delays (20 mins long b4 screen refresh, have to exit app to do next step. NOT THE RIGHT ACCEPTABLE WAY TO BANKING.

Customer Service = Empty Lip Service & Ignorant Service

Today app displayed zero 0.00 vault balance. PC computer of account had it right. In a modern mIobile world this is damaging to customers of GD!

App can log you off in the middle of a vault transfer which fails to complete the trx! No notice that your being autologged off. No incomplete msg.

When reinstalling app on cell the first screen shows zero balances for checking and vault! Absurd banking behavior! Should be sued to sell accounts to a more responsible bank.

Green Dot sinking in errors. Not a serious bank anymore!

REAL RATING = MINUS 10

I purchased a green. Prepaid debit card at the store to put money on an inmate's account at the federal bureau of prisons I have had green got weeping cards in the past and anyway when I registered the card so I could use it online they said they cannot he said they cannot verify my identity therefore I can only do in store purchases and cannot redeem card for cash yeah for cash and customer service is no help they just hang up on you This is just another scam for them to keep your money I recommend do not buy their services at all they will nothey will not do what you needed to do ever Plus it's fee after fee for everything you do every time you call customer service it's another fee but there's a joke everything about them I really wish that you could put a negative stars I would give him as many negative stars as possible

Hi I've been a member of Green Dot bank for over a couple of years and I've got to say that their cash back promise sucks you don't ever get to earn money or at least they don't ever let you cash it out I've dealt with the fraud department numerous times and they will never find in your favor so you never get back whatever money these ragheads steal you can't get one person that understands English cause they're all Taliban terrorists who are anti Americans I recommend trying another bank this one sucks the big one

Might as well throw the money you put on this card out the car window! You will get better results! I'll never recommend this card! They suck more than a two dollar hooker on the street...

Fees! Fees! Fees! Do you like fees? You'll get plenty of them with this card.

* $1.95 to buy.
* $7.95 monthly fee.
* $3.00 transaction fee on TOP of the $3.50 fee at the PARTICIPATING ATMS. Yes, you will pay $6.50 to withdraw from an ATM.
* A maximum withdraw of $300 per transaction, yet you're allowed to withdraw $500 in a day. The limited withdraw is yet another way to extract fees.
* $.50 to check your balance at an ATM.
* A $5.95 fee to put more cash on the card.
* A $2.50 to $5.00 fee to CLOSE the account.

I'm sure I missed some too. I got this card as payment. Couldn't withdraw the money right away because I needed to order a personal card. Is this supposed to be security or something when I can just sign up with the card number that someone else bought and get a card in my name? What's the point? Got hit with a "monthly" fee after having the card for less than a week. I tried withdrawing the cash from an ATM to close the account, but of course that requires you to get a voucher, take it to Walmart, and pay yet another fee. Even if I could've, two transactions totaling around $350 would have cost me $13 to withdraw, $14 if I got receipts. Oh yeah, and there is NO outgoing bank to bank transfer. They're happy to let you transfer money in, but you can forget the reverse. So, if you like paying an exorbitant amount of money to use your money, by all means, get one of these.

Don't use Green Dot they double charged me i have been calling on hold 30 minutes and again 20 min no response. I contacted the company i I purchased fom the verified they didn't run that payment.

Customer service is from hell and they scam you out of your money. The security of the cards is nearly non-existent. Will NEVER purchase another card from these scammers.

DO NOT GET ONE OF THESE CARDS IT MAY WORK TODAY BUT IF YOUR MONEY GETS TAKEN THERE IS NO ONE WHO CARES, CAN SPEAK ENGLISH OR UNDERSTAND IT. THE ONLY PERSON I'VE HEARD SPEAK ENGLISH IS THE MAN ON AUTOMATED LINE. THEY ARE WORTHLESS THE COMPANY THERE EMPLOYEES AND I'M NOT SO SURE THEY AREN'T THE MERCHANT, THAT DOES'NT EXSIST, WHO TOOK MY MONEY. ALL I WANT IS A REAL ENGLISH SPEAKING AND UNDERSTANDING PERSON TO CONTACT ME. ALL COPIES OF DOCUMENTS UPON THERE REQUEST

I am reached out to FDIC, *******342, option 2 for help in solving this matter with Rapid! - MetaBank – GreenDotCorp. I had sent my decease nephew's & my documentation to Rapid! For the information they requested, and I kept getting excuses of why they would not release his $600 funds. I had faxed, email, and called and I needed FDIC to help me get this situation resolved with Rapid!. FDIC review my case and transferred me to Office of the Comptroller of the Currency: Website: www.occ.treas.gov
Telephone: *******743. A Green Dot Corp representative from the US called me and sent me the check in the mail. *******@greendotcorp.com, Corporate Office at *******611, option 1, and enter ext. 1269, when prompted. Monday through Friday from 5:00am – 6:00pm (PST). Green Dot Corporation, P.O. Box 1070, West Chester, OH *******. Hope this information help someone.