Green Dot

Greendot.com appears to be the place to go to transfer funds from loans secured through identity theft. My identity was stolen and a loan for $15,808 was secured from OneMain Financial on 10/29/2010. OneMain Financial says the loan was for $12,000.00 but it shows up on my credit report as $15,808. I have tried and documented that I was put on hold by their fraud department once yesterday and 6 times today. The system conveniently hangs up after 5 to 16 minutes. I am relatively sure that victim's (like me) bank accounts that were set up fraudulently through Greendot are programmed to hang up before an agent can answer the phone. I don't know how long this rogue(hack) has been going on but I hope Greendot can resolve it before it takes their company to bankruptcy. The fraudulent account number is 495 338 005 240. If someone who is honest in the Greendot company gets this post they should contact the fraud department at OneMain Financial and have all of the funds in the account transferred to OneMain Financial to recover some of the funds that were secured through identity theft victims like me.
Charnetta from OneMain Financial's fraud department can be reached at *******454 and her case number is 460 5430. If you want more documentation you can get my information from OneMain Financial.

Do not give this company access to your money or accounts. They will do everything they can to not help you after your funds become "no longer available". It's amazing they have not been shut down.

400.00 dollars was stolen from my account and I have to wait up to 45 days just to see if I can get my money back. Not at all fare. I will be taking Green Dot corporation to court.

I made over 70 calls and talked over 12 hours to get my money out of a Green Dot MoneyPak card and still can't get it out they keep sending me in circles I finally had to call the Federal Trade Commission on them

There is a difference between a person being busy and just ignorant, and rude...i work in customer service and if i no i wont have time for someone ill ask for help Not LEAVE THEM ONF*$KING READ...thats disrepectful as FU*$

I use the Walmart Moneycard which is issued by Green Dot and has the same policies and procedures as Green Dot cards. One of their biggest issues is their holding period for pending transactions. I made a purchase(hotel reservation) through Priceline and ended up cancelling the reservation less than 3 hours after making the reservation. Priceline charges you immediately for that reservation. Green Dot held that money as "pending" and unavailable for use for 10 days. I even had Priceline contact Green Dot and "remove" the authorization hold. I was still told that the system holds the fund with a specified release date and there is no manual override to that. This was rather disappointing as I have found out with other cards similar to this, that hold last for 7 days, and some will even remove the hold once the merchant lifts it.
The customer service is also below sub-par. I have had to contact them several times both on the phone and through the in-app feature, and they were of no help. It was almost as if speaking to a robot because nobody said anything that deviated from an obvious script. They seem to have an answer for everything right at their fingertips, and none of those answers are even remotely helpful to the caller.
The fact that they impose a monthly maintenance fee, unless you meet their threshold, is also ridiculous. There are many other cards out there(Chime, Varo), which offer no fees. If they cannot have helpful customer service and ridiculous policies, and horrible time frames, then why pay a monthly fee?
This is one card that I regret getting, and will be switching as soon as possible.

Nothing is worse than a bank holding your funds unnecessarily. I attempted to make a purchase on line. The company did not have the products in stock so I immediately cancelled the order. According to the company they immediately issued a release on the pending funds. They don't actually charge until the are ready to ship. After 24 hours I contacted Walmart Green-dot Bank because the funds which were never drawn against were not available for my use. I contacted customer service, I got a person from the Philippines who could only read to me, stating that my funds may not be released for several days. I asked to speak to a manager or supervisor but none were available. I was promised that one would call me back but that has not happened either. I have been using Walmart Green Dot for five years, customer service really does not exist. It is difficult to almost impossible to discuss real issues with a live person and get real reasonable results. Tying up my funds for seven days for a pending hold that was released and a sales transaction that never took place is ridicules.

I WOULD NOT TELL NO FAMILY MEMBERS OR FRIENDS TO GET THIS CARD! MY MONEY HAVES BEEN STOLEN CUSTOMER SERVICE VERY RUDE AND HAVES NO KNOWLEDGE TO ANYTHING! COULD NOT EVEN ANSWER QUESTIONS. GO GET NETSPEND THEY ARE GREAT AND FAST ANSWER TO ANY OF YOUR QUESTIONS!

Green Dot put a block on my card for no reason and then told me I had to wait two days to get my money. I will never again use this card for absolutely Nothing!

This is the WORST CARD YOU CAN USE! DO NOT FALL INTO THE TRAP I FELL INTO. You can't even spend the money sometimes because they randomly lock your accounts if they just feel like it should be locked, and their security is below subpar with people losing thousands become of Data Leaks. If you care about financial safety this is not the card for you.

Been with green dot for over 10 years no problem till this change over to go2bank card. Did what they asked. And they mailed me a card to use but got sent back to them cause of wrong addtess. So i checked that out found out on my green dot account had my apt. Number listed. So i checked on the go2bank site. NO apt number listed that why it got returned. There fault all the way. Now got my S. S. CHECK deposted on my green dot card. But account is closed. So i called 4 time. They said it was after the date. And they cant tranfer mymoney grom green dot to the go2bank. It will be mailed out in the next 30 days. I live off my S. S. got bills to pay. Like car payment car ins. And phone. Cant get my money. And if my car gets repode. Finding me a lawyer and sueing for min. Of 5,000.00 if not more. They can tranfer the money but dont eant to. So NEVER GOING WITH GREEN DOT OR GO2BANK EVER. FIND ANOTHER 1. THEY R A JOKE.

This is by far THE WORST BANK IN THE WORLD. My account was hacked and they allowed all my funds to be withdrawn and then put a block on my account. I called 20 times and kept getting hung up on before I was actually able to explain my issue. Stated they would be issuing a refund check in 2 weeks after I submitted the requested documents it has now been a month no check I called back and now it's back to getting hung up on …I WOULDNT SUGGEST ANYONE USE THIS BANK. I WOULDNT BANK WITH THEM IF THEY HAD A MILLION DOLLAR INCENTIVE…HORRIBLE HORRIBLE HORRIBLE

Green Dot is holding my money hostage. They have hijacked my account and locked my card and I feel like they are stealing my money! I've had a case open with Walmart Money Card for a month and now my card is expired. I initially called to find out where my new card was. No one can answer any questions and I'm constantly sending my information to the email that they send me to respond to. It is not resolved and hasn't been for a month. They keep telling me to wait two business days for a month for each time i've submitted my information. I reported my card stolen to get another card. I am not sure if I will ever use them again. Very inconvenient and their customer service is very unprofessional. Prior to this I didn't have an issue with them. If it can be resolved I'm good with green dot. If not, i don't think I'll ever use this bank and company again and I will advise anyone I know (or do not know) not to deal with them. This started with me updating my home address... A month later and nothing! Now, I am enduring an undue financial hardship because of them. My advice for anyone looking to use this company is, even if you're desperate, RUN!

Monthly fees still charged after following site's instructions to spend down acct to 0$ to close! I had called and spoke live with an agent, requesting to close my account and send me a check for the balance of $8.54, he told me "it will be easier to just spend down your balance to Zero and then your account would be closed automatically for inactivity". After following his and the website's instructions, I continued to get charged $7.95 in monthly fees, which I initially ignored, thinking it would be reconciled when closed for inactivity. Well, I just received my 3rd monthly fee! I contacted them via online chat, and they tried to get me to keep acct open, I declined, and then the agent said she would close my account. She then typed "Also, please be assured that your credit scores won't be impacted by the account closure with negative balance. We are here for you and we'll take care of that!". This is absurd to me! I asked to have my balance zeroed out before closing, but she just restated her statement above. I will be watching my credit reports and scores and if derogatory in ANY way, I will escalate this. I feel bad for other people who have and will go through this!

I'm done they sent a payment in twice and then told me I have to file a dispute and wait ten days to get my money back when I do imma cut my card into small pieces and never deal with them again.

AMAZON FLEX DEBIT CARD POWERED BY GREEN DOT IS BY FAR THE WORST TRANSACTIONAL BANK.THEY RANDOMLY HAVE SYSYTEM ISSUES LIKE RIGHT NOW AS I TYPE HAVE NO ACCESS TO ABOUT $400 ON MY ACCOUNT, BECAUSE "THEIR SYSYTEM IS DOWN//THIS HAPPENS VERY OFTEN,,I WORK FOR AMAZON AND MY PAY IS DEPOSITED THROUGH THEIR FLEX DEBIT CARD,,,ITS NOT UNTIL I GO TO USE MY CARD WHEN I FACED WITH EMBARRASSMENT OF A DECLINE.I HAVE TO CALL JUST TO FIND OUT I HAVE NO ACCESS TO MY FUNDS, CANT GO TO AN ATM CANT DO ANYTHING, TRANSACTIONS ARE BEING DECLINED BUT I CAN SEE I HAVE AVAILABLE FUNDS AND THEY HAVE POOR COMMUNICATION NOT HEADS UP JUST A SORRY.THEY NEED NOT TO BE IN BUSINESS