Alyssa K.

Intuit signed me up for a GreenDot card, without my permission. It took
4 days to figure out that who was responsible - Green Dot or Intuit.
Both claimed I didn't have an account. Green Dot finally admitted that
Someone had set up an account in my name, and my refund was there. They
Then refused me access, saying I would need to pay for a new card, and
Then re-set up an account, all the while, my social and date of birth
Failed to bring up an account in their automated system. The first rep
'blocked' the account, and then hung up on me. The second refused to do
Anything until I sent her my driver's license, Social, and utility bill
To an unsecured email. Given that they'd pretty much admitted to
Allowing someone to steal my identity, I was not willing to do so. She
Then said she could try to have someone call me back, but it could take
Up to a month for anything to get fixed. I know it's pennies on the
Dollars. But it's not even the tax refund now - my identity is possibly
Been stolen and their response was to make it worse. Not better.