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How would you rate Green Dot?
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Texas
1 review
1 helpful vote
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Thief's
February 2, 2024

If you get one of these cards on the last day of the month they steal 7.99 from you as a monthly fee for that 1 day. Criminal

Date of experience: February 2, 2024
Maryland
1 review
0 helpful votes
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Took my money
November 9, 2021

Green dot closed my account and refuse to give me my money that's in the account customer service is horrible very rude my cash deposit I made before they closed my account without me knowing refuse to release my money I put 2000 cash in the account A few days before they closed it very very dishonest company DO NOT USE GREEN DOT when talking to green dot they were laughing as I told them it's against the law to keep a customers money very crooked company

Date of experience: November 9, 2021
North Carolina
1 review
0 helpful votes
Follow Loretta S.
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First of all I purchased the card because I needed it to be able to pay a bill because it was going to get cut off today but needless to say they cannot activate my card for some reason and I have to wait 3 days for the technical support teen to get in touch with me so I guess by that time I won't have a phone so they won't be able to get in touch with me so I lose all my money I don't see them paying me because I have to go pay another company to pay all I can say is I'm sorry as if I'm sorry really fixes the problem they don't know what they're doing they don't know how to help anybody all they needed to do was just activate my card but they say they can't

Date of experience: August 11, 2020
Colorado
1 review
4 helpful votes
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I've been doing business with Green Dot 4 years now all of a sudden my contact information not good enough I bought a card to pay a bill online now I can't pay the bill online because you can't verify my contact information the same contact information I've been using for years the last two times I purchase the card I had issues with GreenDot Never no more anyone that I know. I want to tell him don't touch the card because they changed and used to be good but not at no good now my bills is screwed up

Date of experience: July 8, 2020
Indiana
1 review
4 helpful votes
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Thiefs
February 27, 2020

Do not ever upload money onto one of these cars I asked him several times do these cars take money off as soon as you get it they took $8 as a maintenance fee $8 I will never ever use Green Dot again ever and I want my $8 back this is a horrible card if I can give it -2 million zeros I would

Date of experience: February 27, 2020
New York
1 review
0 helpful votes
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I have spent 6 months talking with them trying to solve a problem they have created.
They disabled my account & will not help to fix it.
It's like talking to a wall.
$#*!ty company, $#*!ty service

Date of experience: February 5, 2022
Pennsylvania
1 review
2 helpful votes
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I should not have had to go thru hoops like i did, but at least it is resolved. I do not think i would ever use them again, but wanted to update the resolution.

Date of experience: July 25, 2022

Unable to cancel, keep charging me fees
September 10, 2021
Previous review

This is insane. I forgot i even put 75 $ on card a year ago. I finally get an email saying i owe them money, haven't used card ever. Trying to cancel
They wont do it

Date of experience: September 10, 2021
Arizona
1 review
1 helpful vote
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Disappointed
April 26, 2022

I have been banking with Greendot since 2015 and my debit card was skimmed on April 13 2022 I was robbed of $400.00 now Greendot has denied my Claim feels like I was robbed yet again to know my bank is not going to take care of me I have loss the security I thought I had. CLOSING my account as soon as I can transfer my direct deposits to Reputable Bank

Date of experience: April 26, 2022
Mississippi
1 review
0 helpful votes
Follow Brandy H.
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I opened a account with them to help with making sure that my spouse would have access to an account that was not tied to our main account due to him working out of the country and this bank tried to say that our account was fraud and this really has pissed me off because they blocked the card first and then I called and sent in all the information that they asked for and therefore I was checking weekly to see what was going on with that account and here it is 7/24/2023 the lady finally says that the account was closed on July 6th and they stated that is was a fraud account and that I could no longer open another account with them. I advise anyone DO NOT USE THEM.

Date of experience: July 24, 2023
Tennessee
2 reviews
0 helpful votes
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Am telling you two guys broke into my house tied me up and stolen everything I had just about it I stayed tied up from 3/16/2021 to 03/20/2021 I was deployed on 03/22/2021 so two years later when I got back home I found out that when I called greendot and reported my card stolen on 03/20/2021 they didn't do anything well tonight they messaged me and said I made the transaction well greendot you $#*!ed up because my lawyer has the camera footage of every move the guys did and trust me I don't think I was in them video ok I have a police report that was filed I mean my thing is you have not had time to do anything you lied you are so living wet back son of a $#*!s so people please stay away from this bank greendot

Date of experience: May 18, 2023
Kentucky
1 review
0 helpful votes
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Best Prepay Card
September 5, 2019

I have been with Green Dot for 5 years and they haven't ever let me down. I have lost my debit card and they promptly mailed me a replacement card. Definitely the best card out there.

Date of experience: September 5, 2019
Minnesota
1 review
1 helpful vote
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I got a GreenDot card from cvs and put $400 on it it's been 10 days and I still don't have access to my money this is the worst company I have ever dealt with I have been on the phone today for 5 hours and still they won't give me a answer wow they are thefts

Date of experience: October 19, 2021
Illinois
2 reviews
0 helpful votes
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FRAUD
June 27, 2023

What are u gonna do when millions realize u mixing lottery with the rewards u promising them. U took my $100 rewards. But u gonna fold after i put up these reviews.

Date of experience: June 27, 2023
Pennsylvania
1 review
1 helpful vote
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Great service
September 9, 2019

I have a green dot card for some time no and I love it. One main feature I love is the ASAP deposit. The app is quick and responsive. It shows me what I want to know

Date of experience: September 9, 2019
Florida
1 review
0 helpful votes
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I like Green Dot. I've been able to stash money and make it look like I have less than I do. I like being able to see how much is available without signing in.

Date of experience: September 5, 2019
North Carolina
1 review
0 helpful votes
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Use to be good
August 21, 2022

Well I had this card for 3 years the first 2 we're good then JOE BIDEN took over and now you guys have all these fees and the worst thing that you guys are doing is definitely RIPPING PEOPLE OFF I'll explain say if you purchase something for $2.50and it overdrafts your account so your negative $-2.50 if you don't pay that within 24HRS THEY TACK ON A $15 FEE so say if you have a $200 over draft projection on your account and it just happens to be bill day say one for $3.00 and one for $5.00 well if you do NOT PAY THE $3.00 OR THE $5 THEY WILL GIVE you separate INDIVIDUAL $15 OVERDRAFT FEES SO on top the $3 and the $5! Now you gotta pay $15 fee
+ $15 fee
+ $5
+ $3
So not this card is horrible now it was never live this so after I pay a few bill I am cutting the card up and going with CREDIT KARMA DEBIT CARD!

Date of experience: August 21, 2022
West Virginia
2 reviews
1 helpful vote
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They need sued
July 25, 2023

They have racked up a bunch of maintenance charges on my name. Nope that's a scam. They need sued. I'm not laying random charges stacking up. They can just stack up.

Date of experience: July 25, 2023
Virginia
1 review
1 helpful vote
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They denied me for eligibility for a pre-paid card now the money I have loaded on the car can only be used as CREDIT! I feel like they just robbed me for my money seriously.
Please stay away from GREENDOT I would not recommend.

Date of experience: July 8, 2019
Nebraska
1 review
0 helpful votes
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Horrible service
May 6, 2021

This is the worst pre paid card service known to man. I would never recommend this card to anyone! The customer service is horrible. What card company you have to text with inquiries? And then sent scripts for answers. The site half way work. I that any green dot card should be linked to your account if it is an actual account. Not. It is not an actual account. They can remove your money at any given time if you owe for a new card but you have no access to it at all. This is definitely not a regular checking account. Why put it as a checking account. They would not give me back my paycheck. My card was stolen and they said I had to wait on a new card. The new card(s) 3x never reached me. I had to pay 5$ for each card mailed to me that I NEVER received. Ha! Then I had it expedited and had to pay an additional 15$ and another $5 for ANOTHER card. Then they I asked how long is production. They has no answer. So I pay for 3-5 days by fedex for 7-9 the same as standard shipping. What a rip off!

Date of experience: May 6, 2021
Missouri
1 review
0 helpful votes
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Do not use Green Dot! They stole my entire paycheck blocked my card on my payday and sent me to their website where it tells me that my account don't exist! They stole $700 from me DO NOT USE GREEN DOT!

Date of experience: January 8, 2022

Overview

Green Dot has a rating of 1.1 stars from 680 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Green Dot most frequently mention customer service, debit card and monthly fee. Green Dot ranks 17th among Debit Card sites.

service
317
value
312
shipping
74
returns
77
quality
304
+86