Green Dot

When you have an issue or question with greendot...prepare yourself to be on the phone for hours at a time calling day after day. They pass you around, drop your call, and leave you hanging. Everytime I call Greendont I want to cry. My account was taken over by a thief in July and I have jumped through every hoop imaginable. It's October and I still don't have access to my money.

Due to recent financial issues, I would like to cancel or temporarily cancel my account with Greendot. I have called, gone on my account, and tried to email. To no avail. When emailing, it says that I have an incorrect email address which is untrue. Please advise how I can cancel the account. This is very frustrating and if I cannot get an answer or acquire what I need, I will NOT use Greendot again. Very sad since we have so much to worry about during this Covid-19 situation. I pray that everyone stays safe.

I purchased a prepaid card with $220 USD and I was not able to activate it, so the card got blocked. They told me since the card was blocked I can't do anything with the card such as pay a bill. I created a case on 10/17/2022 to get the money refunded. I sent a picture of the card front and back and also the receipt and I have been calling them to get updates without success. Today on 12/05/2022 I was able to get in touch with someone and they said that a purchase was made on 10/19/2022 which does not make sense because the card was blocked and Greendot Dot told me that if the card was blocked I can't make any purchases with the card. I need my money back.

I thought I could trust them at first but when it came down to it they kept freezing my account over and over again. Finally, they froze it when I had 3k left and they would not give me MY money out of MY account! I am retaining an attorney now!

This bank from 08/07/2023 has been undergoing some form of maintenance issues in which customers like myself were not able to access funds on their card due to this call times have been long and no response or resolutions were given I went to lengths of reporting card lost to access Walmart barcode to access funds in which my attempts were left with no different results I highly recommend not using this bank the practice of $#*!ting down consumers access to funds due to a technical issue on banks side is not ethical and puts people in a bind especially if you are trying to rid yourself of this business completely and withdraw the money on your account they did this practice with no warning or solution following simply put 1/5 stars and the only reason for the one is due to the convenience of needing a quick account open however customer service and maintaining the account are a headache and not worth the possible future confusion

Horrible is all I can say. I only added twenty dollars to my card to simply get a car wash and get gas. The only twenty I had and they took almost ten dollars off. I guess for services. I feel like that is really bad because had I known I would have done that. I get that it says it somewhere in the small writing but I feel like they're tricking customers into buying just to do something messed up like that. Horrible business. I feel like I was robbed. Truly

Greendot u are a piss of $#*! I bought a gift card at rite aid and I try to activate it and it already under some girl name Nicole and funny $#*! is that isn't my name so I filed a fraud claim and u said I give them the pin # when I couldnt even register the card now I am out of 160 dollars.

These people are thiefs.i went to walmart and got one of their prepaid card loaded it there for $200 and got a receipt activated the card and till now there bo funds in my card or account.They keep u on hold for hours just to talk to a custormer service representative. They offer no option to get your money back.They offer no option to use the card online.They are completely useless do not even try using them

The Green Dot Moneypak is great - if it works. If you don't know what you're doing you will delete the amount on the card and have to notify Green Dot for a reimbursement, which can take weeks. Green Dot had some major issues with this card around 2012 - 2013 because of all the scams going on with people trying to take advantage of other people with it. Walmart doesn't handle them anymore and it's rare to find a Turkey Hill that will sell you one. CVS still sells them BUT make sure you get a newer card that is dated 2014 or newer. ALSO, make sure after you pay for the card and get it loaded that you get a receipt that shows it's loaded. If not, ask the cashier to re-try. If still no good ask for your money back before you leave. I love these cards when they work for loading my Horse Racing accounts or Paypal. Just tellin' my opinion.

I bought a card placed 20 on it spent 5 and they took 7.95 off the SAME DAY I BOUGHT IT! I called c. S., was hung up on once, called back and they still wont give me the 7.95 back! Dont use them it is a legal scam!

The only reason l gave them 1 star is because they made me, they deserve 0 stars.
I bought a card for 50.00 for my grandson.
When l called to activate it the person took my information and then hung up.
I called back and they said that l had no money on the card and when l complained they said that l gave out the number and they won't help me.
The ONLY time l gave the number was to their employees.
That are a piece of $#*! company with no morals, they are thieves.

If you make a mistake on your name on the online registration you have no way to change it and they won't allow you to use your card online! Put $420 on a card to order online and can't even use the damn thing. Have to wait two weeks for a damn refund. Glad I didn't need the online purchase asap! You suck $#*! Greendot!