Grandin Road

Not only they will charge your credit card double, saying is a hold and a purchase. But if an item is on back order, don't trust the date they supposed to restock, they don't talk Clear. Very expensive stuff bad customer service. What a shame!

I ordered a desk the freight company sent someone to delivery that smashed the box around in top of that the desk that was purchased had a lot of scratched an imperfection the drawer was broken so I gave them a review however they feel like not posting it in their website attached is their response

Beautiful items, absolutely breathtaking but poorly made. Pineapple lights lost screws, tips on pineapples must have been eaten because they came off my pineapples. The door to the battery compartments came off. My purchase was 6 ( 3 yellow and 3 green). I was so sad and disappointed.
Second disappointment- two medium size flower pots black and white, green trim LASTED THE SUMMER and before I could take the plants outs and transport the flower pot inside CRACKS WERE ON TWO SIDES OF BOTH POTS.
Not giving up because of the uniqueness and charm but nor can I spend good money for a moment of pleasure.

I am all cracked up. And my proof is in my GRANDINROAD CREDIT CARD. I believed in your product

From seasonal decorations to furniture to art Grandin Road is the place to go. My Halloween display got 100% spookier and my Christmas 100% jollier. The quality is superb and the choices are so different than what is offered on other websites. As such in life you only get what you pay for. This is my "go to" website and much of my house has been inspired and decorated through the website. I want to keep it my "secret" but it is too lovely not to share!

A friend gave me a birthday $100 gift card for Grandin Road so I purchased a summer wreath for my front door. I ordered end of APRIL and it wasn't going to be shipped till end of JUNE/early JULY. The wreath cost over $100 so I had the difference put on a credit card. In early July, I noticed that I had been charged for the entire cost of the wreath on my credit card instead of the difference ($34). I called Grandin Road and was told that it would be taken care of. A couple days later I checked my credit card statement and now I had both charges ($134 and $34). Since it was pending, I waited a few days and then I went back in and both were gone. I called Grandin Roads to find out that someone had cancelled my order. And now, they were all out of these wreaths. I can't believe it. They screw up the billing, tell me its corrected, and then someone cancels it. Now I am stuck with a $100 gift card that I will never use since I will never buy anything from this place again. This was my first purchase with Grandin Road and my last.

Grandin Road charged me over $800 in shipping fees for furniture that I either canceled before it was shipped (2 pieces) or returned due to damage. The quality of the furniture is horrible and their shipping fees are outrageous. The communication system between the furniture company and the shipping company doesn't work. I called three times to cancel two items and still got notices to set up an appointment for delivery. I would give 0 stars if I could. DO NOT ORDER FROM THIS COMPANY unless you want to overpay for shipping of low quality furniture.

The 4 star reviews are a result of great website and pretty creative products... so temping. Sadly the products are really cheaply made. I spent way too much money $169 for this really cute little dog designed to go outdoors. As with many reviews it took over 4 months to get however they did predict the long wait. The real problem is that 10 months latter it is ready for the Trash Can. I live in a very mild climate on the Coast of Calif. So it isn't like it has had to live through snow or 100 degree summers... Reviewed on Grandinroad and kind of expected a response after seeing the picture but nothing.

I purchased $630.00 worth of products. The animated Fortune Teller and the Witch trio. 2 days later I received a email $30 % off all Halloween decorations a few days after that email stated free shipping. I sent several emails thought I might get a courtesy for a discount since it was so recent. No reply what so ever. Of any kind. I leave the quality for last it was awful. The wells was awful some broken had to reweld and restructure both items plus missing parts of the structure. At best I should have about $150 instead of $630. Do yourself a favor and please stay away from this business I should have looked at the reviews first... buyer beware

I don't like to write negative reviews but I feel that there is a serious misleading of the public that borders on a very dishonest business practice that would make very reluctant to deal with this company.
I started and order for some furniture that was advertised at 20 percent off but when I went in to the site they offered free shipping if you signed up with email and text. When I added the free shipping coupon the prices in the cart changed and the 20 percent discount went away and the cart was the same with the shipping charge. I find that very misleading marketing and am planning to report to the Better Business Bureau because that is not right. You either give free shipping or you don't. You should be manipulating the prices like that. Very disappointing business practice.

I am sorry to see so many folks not happy with Grandin Road. However, thank you for the reviews. I saw the ad on either TV or a social media site. I was going to purchase many outdoor items and a few indoor things we need. I was about to put in I am sure over 2K worth of my business to them. I decided before I do that to do a review. After looking at site reviews (not just this one) I am not giving them 1/8 of a cent. To bad they are just not ethical and care about customer service. I now plan to purchase from another trusted company. Thank you all again. This was very helpful.

I placed an order for a fountain and a rug on 3/27. I experienced what others have said - they show one price, but then if you apply the free shipping they offer, the price goes up in your shopping cart. I wanted the fountain so I went ahead and ordered it anyhow. It just arrived today, 5/17. The bottom of the box was open when it was delivered. I unpacked it and one of the decorative birds on the fountain was broken off - apparently they are just glued on to the top. The fountain also has a horrible smell. I decided to return the broken fountain only to find that Grandin Road wants me to pay return shipping for a damaged item that was sent to me. This is a 30 pound item so it is not cheap to ship. I have security camera video of the delivery showing the box was open when delivered, but they still won't send a replacement without me paying for shipping again. Pretty disappointed. When I tried to leave the above review, their "moderators" wouldn't approve it, so the next customer will never know.

These guys are totally dishonest - advertise one price on the website, then charge a different amount (the full undiscounted price) in the cart - then claim it's because discount offers can't be "combined" - i didn't use any discount offers...
Called the company, they claimed there was nothing they could do to adjust the amount billed - cancelled the order

No way to do business - not transparent, not honest...

I ordered two outdoor rocking chairs from Grandin Road. One of them was broken when I received it. It was in a place on the chair that had to have happened during shipping. Customer Service handled my return and the replacement of the new (unbroken) chair with ease and speed. I have no complaints and the chairs I have are of good quality. I would use them again, no doubt.