Grandin Road

However, I have been so screwed over by their customer service methods and delivery service that I'm officially done. I bought all my dining furniture from them, and six pieces of art as well.

I ordered a coffee table late one night, and tried to cancel it the next morning. Even though it would take two months to ship it, I couldn't cancel it. Not only that, but it stayed on my Visa card until their extremely slow delivery service returned it to their warehouse. (It was never shipped to my house.). I finally had to contest it on my Visa.

On top of this, I only live an hour and a half from their headquarters and warehouse, and it takes months to receive something. It would be easier for me to drive to West Chester and get it from their warehouse myself but I'm not permitted to do that. (Their outlet doesn't have most of the merchandise on their site.)

I did not learn my lesson and I ordered three pieces of art from them. One arrived broken. This was in July and I set up a return in early August. Once more, their delivery company was supposed to reach out to me, and they never did. I called customer service and set up one more return in mid August. It is now almost the end of October, and they still have not contacted me to pick this piece of art up and I am out $200 because they will not take it off my Visa.

Obviously, I'm now completely done with this company which is sad because I really liked their merchandise.

If I could give zero stars, I would. I ordered outdoor Christmas decor in October. I found out in December my order was cancelled and they could not provide a reason. I re-ordered the same products again and guess what?
After assuring me that they would expedite the shipment the order was canceled again! And again, they could not provide me a reason. They claim that I called them and canceled the order, which is a complete lie.My family has used this company for generations for holiday decor but I, (and anyone else I tell my story to) will never give this company a single penny again! The worst experience ever! Use Balsam Hill or absolutely ANY other company.

Bought 4 stools, sent me all mismatched colors, one oak and tan, one black and grey, one blue and grey etc. I ordered white and flint...
So called to exhchange... for the correct damn stools, the ones I ordered. They picked up next day from ups and now three weeks later, still no $#*!ing stools. I call again they tell me they are in a warehouse in two different places (11/25) and once they get them ( their wrong stools) they can send me out my correct stools ( the ones I ordered 11/2)
So... u took my money, now I'm waiting and waiting, and waiting. U can't send me my correct stools till you get your old ones back, because I paid with PayPal? Wtf? Then why offer that option to the consumer if it causes these issues?
Do not buy $#*! from these idiots. Customer service is nice, but don't solve problems
Scam scam scam

I have encountered back order issues many times upon ordering items. I've finally given up on this company. They take the order but don't say that it's back ordered & they just drop off all communications regarding an item.
DO NOT COUNT ON ordering for holidays items ie., for HALLOWEEN or CHRISTMAS, as you will be left sad & disappointed. Ordered Halloween item (not on back order) in August & of course after inquiring on missing item's location, only to find it won't come till after Christmas?!? I obviously, don't need it then!
Shipping is also always super slow. Terrible management

I "purchased " a Doona stroller and car seat in July as a gift. Received a shipping email with no tracking number. Contacted Grendin in august and Kim Grendin said " I will check on it." Three emails later, it is October 6, and I have mot received an additional email response to my emails. I will file with credit card company and consumer affairs. DO NOT purchase from them!

I recently ordered bar stools from Grandinroad and paid and extra $91 for two day shipping however after eight days of not getting what I ordered I called customer service with no answer after holding for over an hour. I then went on live chat and requested a refund for th $91 which they refused to do. I was then told my order would not ship for another six weeks. I then canceled my order and am still waiting for the purchase to be subtracted from my credit. Do not order from this company? They are truly not reliable!

I ordered a product from grandinroad.com. My credit card was billed the day the item "shipped". That day I received a UPS tracking number. One week later I received an email from grandinroad.com saying they had received my product return. The contractor to grandinroad.com never delivered the item to UPS, therefore, I couldn't have sent the product back. Five days later, grandinroad.com had not refunded the charge to the credit card. I filed a dispute with the credit card company. The next day I received an email from grandinroad.com saying if I didn't withdraw my dispute, I "would not be allowed to make further purchases from grandinroad.com". I called the dispute people at grandinroad.com and was told this was a "form letter" response and it "did not apply to me". A day later grandinroad.com refunded the purchase price to my credit card. Of course their scam continues. They did not refund the sales tax or the shipping charge. Now grandinroad.com says it is up to the credit card company to "allow" them to issue the rest of the refund.
WHAT A SCAM. The company made an error, but they still have approximately $50 of my money for a product they never shipped.
I would not recommend shopping with grandinroad.com or their parent company the Home Shopping Network.

This place is excellent at bait and switch. Went to their site where many items were 15% off the already reduced sale price. Then they tell you to use a code to get free shipping. When you use the free shipping code the 15% sale price disappears and it goes back to the reduced price. That is just dishonest. If it is on sale then it is on sale -- not on sale when they offer free shipping? Then the sale on holiday items changes the next week and the sale percentage is decreased? How to sale prices increase -- they should be lower than the last time -- not more. Today they said 50% any one item. But they took away the sale price so after 50% off the price was higher than when it was on sale. I wall going to buy about $250 worth of stuff from them but after seeing their deceptive pricing I canceled my order.

I had purchased a chest of drawers that arrived slightly damaged. I need it now and will fix the damage as best as possible ( as it turns out it's made of inferior wood product and split a bit). Weeks after I purchased it I received an email requesting a review. I wrote a review that said the chest was very pretty but clearly was damaged inShipping. I just received an email saying my review is rejected but have the option of editing it. Haha! The reviews are fixed. They didn't acknowledge that the product was damaged. They just censored my review. So dishonest.

Ordered an item online with a rep. Item never came get an email that I returned it and will be issued a gc. Mind you I never even received the item I wanted. I call up to re order the same item using the gc that I was given. Yet again never received the item and once again I received an email saying I returned item. I call again and canceled my order since I was apparently never getting it. I asked for the credit to be on my credit card for full amount. When I received cc credit it was for less than I paid. I had to call back again to get that full credit. Then I also recieved an email of a gc again of the lesser amount. I call to ask why and they said its invalid. They really need to get organized over there. Wont order again

Ordered a table lamp in December. Just got an update saying it should arrive in mid-March.
I will never order from this company again!

When I first saw these I thought, what a wonderful way to enhance the Halloween experience in our neighborhood. This creative display will instill nostalgia in adults and glee in children.

This company is horrible. Foolish me I only read the reviews that were on the product I wanted to buy, so that's my fault for not doing proper research. I was looking forward to some wall decor that I purchased, only after it was on sale, because the price was a bit steep. I get the product and it's quite nice, BUT there's a warning sign on it stating it contains toxic chemicals that can cause cancer and lead to birth defects. I'm sorry, WHAT!? I would've never purchased this from them had this been disclosed somewhere in the description or in a disclaimer. I've submitted a review twice for my disappointment, and both have been denied, so they're misleading customers and not printing bad reviews. I also put in an email request to have someone contact me because I don't feel I should have to pay the outrageous return shipping fee when I wouldn't have bought this product from the beginning had they been honest about it... and of course no one has gotten back to me. DO NOT buy from this horrible company! They clearly don't care about their customers at all, and are just in it to make money. If I could give this company 0 stars, I would.