On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Favorite pizza from my childhood, and now my kids love it too!
Title says it all, food was ready and hot when I arrived and ordering was not complicated
Site would not allow gate code numbers, called, held 5 minutes & told it was fixed, driver had to call me, could not understand me, didn't speak good English.
Issue placing the order. Second attempt worked fine.
Too much scroll on mobile phone to move around menu.
The driver was on time, very friendly and professional.
Bad English. Doesn't retain your info if you have to go back.
- Delivery driver did not receive entire tip - receipt showed he only got 2/3 of it
- Delivery driver was not told the name of the restaurant so there was some confusion
- Overall order took a long time (1.5 hrs)
Order was it received by restaurant. Order was not ready when I arrived. Then the process to fix the problem was difficult and frustrating though I think mostly because the restaurant employee was clueless as to how to deal with the problem.
Did not auto-apply best offer (20% discount).
Undisclosed fees - combined with taxes, which I thought were legally required to be itemized.
Excellent experience. Food was there for me when I went to pick it up.
Friendly and prompt he helped carry in the food and with a smile
Our order was ready for pick-up on time and was fresh out of the oven.
Website does not remember my credit card, and does not support Apple Pay. Service takes forever to send verification code if you reset password, anddoes not work well with password complete tools. The Grabull tool makes me want to close my browser and shop elsewhere.
On a phone app you cannot see left left side of the menu. (Using an iPhone)
A breeze with great service :). Delivery person was super nice, and handed off a hot pizza. Thank you all for your time, it is much
I thought ordering through this app would make my life easier, it did not. I placed the order at 2:45 and I selected a specific time, 3:30. I got to the restaurant and they did not have my order. I repeated my order to the restaurant employee and called Grabullcustomer service. I spoke to a representative I could barely understand, and had to wait even longer because the rep had to contact the restaurant. My order went through AFTER all the miscommunication. Next time I'll just call the restaurant directly because of the aggravation, late to my appointment and inconvenient service.
Easy and clear to use since you can always see your cart updated in real time.
Blanked out 3 times and made me start the order over. I almost quit.
Grabull lacks the feature of Little India's online menu that asked the customer to specify level of spice on entrees.
Odd that I'm ten min away and out of delivery radius
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members