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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
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Website easy to use - no problem adding special instructions
...
Interface was very user friendly and easy to use. Very good service!
No full price breakdown before purchase is a poor feature
Delivery time should be displayed prior to placing order.
Items were well packed, complete order, still piping hot.
Little difficult at first to figure out site. Will be easier next time.
... each time I order online and pick-up. Maybe we should expect stuff to just work as promised instead of a participation trophy for doing what is expected. Everything worked as it should. Thank you...
Great just needs to have a selection where you can build your own sandwich
Delivery drivers are always courteous and the food is terrific. My son and I live it
For some reason the restaurant didn't receive my order until I got there and asked about it.
Fine but my credit card was stolen by using your site.
I tried to click delivery. It said, based on my zip code that I couldn't get delivery because I was more than 5 miles away. But, I'm only 2.2 miles from the restaurant location. So basing it on zip code, not address, is obviously faulty.
The pamphlet for this restaurant says free delivery but GrubHub charges delivery fees.
The rice bowls were delicious, so we decided to try the sandwiches!
Ticket was not even printed until we arrived at restaurant which was 25 minutes after order was placed—had to wait an additional 15 minutes
Feels like I had to press place order multiple times and now I'm worried I'm going to be charged twice or three times
Easy to order! Product arrived before expected date, so that was a pleasant surprise!
The food is great love that I can pick up after work right across the street wish they had delivery though
The delivery was timely and the order was complete.
The person was courteous, came up to the door, rang the doorbell and handed the food to me.
Charged different tip percentage than I selected, did not allow me to confirm total before placing order
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members