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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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I tried to place an order and wasn't sure if it went through. I then checked my email and found no receipt, so I assumed the order was not place. A few days later, I checked my email and found the receipt. Upon calling customer service, they informed me there was no recourse for their delayed confirmation of the order. I was charged for a meal I did not know was ordered till days later.
Responsive web site, easy to navigate, good options for pizza.
Quick and easy to use but it did time out for a bit making me start over and then have to delete my order because I already made a new one :)
The driver called me to tell me he was outside. He was at the wrong address. I had to tell him about 6 times how to get to my house. He was on the wrong street the whole time. I told him to use his gps. After about 10 minutes he showed up
Delivery was about 40 minutes later than told but food was good when it finally arrived. Tough to be waiting longer when on scheduled break times though
I was able to place my order easily and pick it up. I tried to order by phone but it was swamped.
Food was delicious. Had to be reheated because took 2 hours from order to delivery ( I was given 50 minute estimate).
We love the delicious food from Holi restaurant and appreciate the fast clean delivery from Grabull.
Fresh ingredients and generous portions. I will order from here again and recommend to family and friends.
Love how easy it is too order online at grill House.
This platform is HORRIBLE! Way too difficult to navigate and has no confirm screen that shows you what is in your order before you actually hit "place order". Twice now I have been charged for things that I never added to my cart and tried to back out of but once you start into the checkout process your are never given an option to see your cart again- NOT user friendly!
Credit cards declined on app, but worked on website. Tried with 2 different credits cards on app and obtained same outcome.
Taxes and fees and delivery fees are way too high.
I was a little confused about how to customize my sandwich. It would help to be able to click on choices.
Online interface does not let you see the taxes and delivery fees until after you've paid. I would have liked to know about the delivery fee.
Vegan rolls were really good! The portion was good for the price too.
Good food with huge portion sizes comparative to the cost.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members