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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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The iOS app is kind of buggy. Wouldn't allow me full access to later today pickup. Also, please check spelling and grammar in the interface- i. E. "cart summery" "how are paying". Doesn't inspire confidence.
I really don't like to "phone in" an order for takeout– especially when the menu is pretty diverse. I found a local Japanese restaurant's website and it directed me to Grabull to order online. It was pretty smooth.
Italian sub can't put more than one ingredient. Got locked out after 10 minutes of putting in items in my cart.
How can I give a review before I receive the order. Ask afterwards. Thanks
Doesn't give you a breakdown of your order total showing the tax and the fees so you don't actually know how much or your money is being charged
I needed confirmation of delivery and time. I'm out of state and this order was a gift for resident at the address I wanted the food sent to.
I need confirmation of delivery and time. I'm out of state and this order is a gift for resident at the address I want the food sent to.
You should have disclosed that you were charging me about $10 total in combined fees before asking me for my credit card information. There is no way to see the itemized bill prior to completing the transaction. Do better!
So easy to order, and we do every Friday. Food at HOB is always excellent!
I received an email saying my food would be delivered in 20 minutes. I wait over 90 minutes for it to arrive however
Timed out on me after less than 1 minute before checking out. Had to redo my order.
Unexpected fee feels unfair and makes me second guess ordering from here again. Considering that this is the cheapest option on the restaurant's end as I'm driving there and eating elsewhere, that means there is likely always some fee. If you need the extra money, just put it in the initial meal price.
Website seems kind of not intuitive; kept deleting out my information and there's no way to add coupons in AFTER you're done ordering & actually *know* the total to be able to select the right option (via coupon eligibility requirements); also, there's no way to see how they're calculating the total ahead of time, with NO breakdown of costs pre-submission to be seen, just a sudden new checkout option with a total that's mysteriously a great deal higher than the price of your menu item itself that's listed herein. Grammar and spelling mistakes are ALSO present throughout the site & ought to be remedied... for the sake of professionalism, if nothing else.
Buggy interface - looks like someone is debugging on the live environment. Credit card expiration not taking required date format.
Food was received cold and missing one item. Food was delivered almost 2 hours after I ordered
Decent site, had to keep logging in for some reason.
The estimated time for the lunch delivery was 45 minutes but it took about 2 and a half hours. We had to buy a different meal from a different location.
The interface is awful. There are no descriptions of the food. "Checkout" should take me to my cart to review items before placing my order.
The website sucks, it keeps reloading and the mobile version is actually unusable. Literasllythe worst food service there is.
A lot to type, Just want to click and go and get a time and pick it up,
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members