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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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Works like every other online ordering. Had no other way to order. This survey also sucks. Want me to type more characters
I can't log in using my account and even though Grabull says that a code has been sent to my email, I have not received it in my inbox or spam folder.
Your app is super clunky and doesn't take apple pay
I've had to place the order 2 times before my order was allowed - you forced me to create this account and this is $#*!.
Items in the cart disappear when you sign in and you have to reenter the entire order again. Seriously? All your competitors are doing it properly for years now.
There is a lot of code showing when my cc was declined (mis-typed) and now at the confirmation page.
Menu options lack the ability to adjust pizza like adding extra topping or topping on half of pizza.
Ordered the food at 1pm for a 7.15 pick up. Had to chase three times, food eventually ready at 7.45. People that arrived while I was waiting were served food. Why bother ordering in advance…?
Last order came late and they order was missing items.
I was excited to order with this restaurant, but the ordering platform did not transfer my order to the restaurant. Thankfully the restaurant made my order after I explained what was happening. My credit card was charged, but the restaurant did not have the order. Hopefully they received the payment...
Too difficult to enter payment info. No card scan option. No number pad for digit entry
UI on phones is pretty strange and outdated looking.
The driver just left the food on the doorstep. No knock, no bell.
The server is slow, the words have coding. It's difficult to navigate
Hard to navigate to cart and see items, would also like to see itemized receipt in page where you click order, otherwise great.
Final price is super inflated from subtotal and it doesn't show why. After some time and frustration we figure out it was adding an automatic tip, credit card fee, tax, and delivery fee. PLEASE show the breakdown, otherwise it makes it look like a scam! Thanks.
Easy to navigate but doesn't allow items to be edited once added
Easy to order but would like clarification of what is included in combo plates.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members